Manual

64
User Guide
In the United States and Canada, the technical-support representative might also
be able to fax or mail additional technical or product information to you, such as:
• Sales information
• Product brochures
• Locations of IBM resellers
• Services available through IBM
If you need help with a specific program or if you need help after your warranty
has ended, these services are available for a fee. For more information about
additional services, see “Purchasing additional support” on page 64.
Purchasing additional support
During and after the warranty period for your computer, you can purchase
additional HelpWare services. Enhanced PC Support Line service includes
assistance with the following items:
• Assistance with installing, configuring, and using selected software
applications
• Using the operating system
• Setting up and using multimedia device drivers
• Installing and configuring out-of-warranty IBM PC products
How to purchase additional support
You can purchase support in the following ways. All of the following support
options are available in all countries unless otherwise noted.
900 number
In the United States and Canada, you can call the 900 number to receive
immediate support from an IBM PC HelpCenter technical-support representative.
Your local telephone company will bill you by the minute for each call. Persons
under age 18 must have permission of a parent or legal guardian prior to placing
the call.
Switzerland (German) 0848 80 55 00 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
Switzerland (Italian) 0848 80 55 00 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
United Kingdom 01475-555 001 9 a.m. to 9 p.m. GMT Monday - Friday
U.S.A. and Puerto Rico 1-800-772-2227 24 hours a day, 365 days a year (response
times may vary)
Country or region Phone number Hours of operation