Manual

63
• Hardware and software configuration information for your computer
If your call is not covered by 30-day "Up and Running" support or by your IBM
warranty, you might be required to provide a major credit-card number for
support. You will not be billed if it is determined that your call is covered under
"Up and Running" support or by your IBM warranty.
Please be at your computer when you call.
Country or region Phone number Hours of operation
Australia 13-14-26 9 a.m. to 9 p.m. (EST - Australia), 365 days
a year
Austria 1 546 325 102 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
Belgium (Dutch) 02-714-3504 9 a.m. to 9 p.m. CET Monday - Friday
Belgium (French) 02-714-3503 9 a.m. to 9 p.m. CET Monday - Friday
Canada 1-800-565-3344 24 hours a day, 7 days a week (excluding
holidays)
Denmark 3525-6904 9 a.m. to 9 p.m. CET Monday - Friday; 10
a.m. to 7 p.m. CET Saturday
Finland [phone] 8 a.m. to 8 p.m. CET Monday - Friday
France 01-6932-4004 9 a.m. to 9 p.m. CET Monday - Friday
Germany 069-6654-9004 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
Ireland 01-8159208 9 a.m. to 9 p.m. GMT Monday - Friday
Italy 02-4827-7003 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
Luxembourg 298-977-5058 9 a.m. to 9 p.m. CET Monday - Friday
Netherlands 020-504-0530 9 a.m. to 9 p.m. CET Monday - Friday
New Zealand 0800-446-149 9 a.m. to 9 p.m. (EST - Australia), 365 days
a year
Norway 2-305-0304 9 a.m. to 9 p.m. CET Monday - Friday; 12
noon to 5:30 p.m. CET Saturday and
Sunday
Portugal 01 791-5147 Voice mail only
Spain 91-662-4261 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET
Monday - Friday
Sweden 08-632-0051 9 a.m. to 9 p.m. CET Monday - Friday
Switzerland (French) 0848 80 55 00 9 a.m. to 9 p.m. CET Monday - Friday