IBM User Guide NetVista Type 6644, 6645, and 6646
IBM User Guide NetVista Type 6644, 6645, and 6646
Note Before using this information and the product it supports, be sure to read “Safety information” on page vii and “Product warranty and notices” on page 69. First Edition (June 2000) © COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2000. All rights reserved. Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Contents Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Modem safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Laser compliance statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix About this book . . . . . .
Chapter 3.Operating and caring for your computer. . . . . . . . . . . . . . . . . . . . Controls and status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shutting down the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Rapid Access III keyboard . . . . . . . . . . . . . . . . . . . . .
Removing the computer cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the CD-ROM drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the hard disk drive . . . . . .
Appendix A. Computer records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Product warranty and notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety information DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
• Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou déconnecter les câbles d’interface.; • Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation, ou en présence de dommages matériels.
Ne pas : • Lancer ou plonger dans l'eau • Chauffer à plus de 100°C (212°F) • Réparer ou désassembler Mettre au rebut les batteries usagées conformément aux règlements locaux. Modem safety information To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
options. CD-ROM drives and DVD-ROM drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
About this book This book will help you become familiar with your IBM® computer and its features. It describes how to operate, maintain, and install options in your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book. Conventions used in this book The conventions used in this book denote text with special meaning. The following are explanations of the conventions.
Related information The following is a description of the publications that contain additional information about your computer. These documents are available in Adobe Acrobat PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Quick Reference Manual This publication provides an overview of the following information: safety, setting up your computer, recovering your operating system, getting help and service, warranty, and other notices.
Chapter 1. Product overview Thank you for selecting an IBM computer. Your computer incorporates many of the latest advances in computer technology. This chapter provides an overview of the computer, features, and preinstalled software. The artwork shown below is for reference only. Some components are sold separately and other components shown vary by model. Identifying your computer In most instances, the best way to identify your computer is by the machine type/model number.
Microprocessor • Intel® Celeron™ or Pentium® III microprocessor • Internal L2 cache memory (varies by model) • 66 MHz or 133 MHz front side bus (FSB) (varies by model) Memory • Two dual inline memory module (DIMM) sockets • 100 MHz or 133 MHz synchronous dynamic random access memory (SDRAM) operating at a maximum of 100MHz • 64 MB, 128, and 256 MB non-ECC DIMMs (supported) • Maximum SDRAM of 512 MB • 512 KB flash memory for system programs Internal drives • One EIDE hard disk drive • One CD-ROM (varies by
Keyboard and mouse features • • • • • IBM Preferred USB (Universal Serial Bus) Keyboard IBM Rapid Access™III USB (Universal Serial Bus) Keyboard Two USB connectors on the Rapid Access III keyboard IBM ScrollPoint™ III USB (Universal Serial Bus) Mouse IBM Sleek USB (Universal Serial Bus) Mouse (some models) Expansion capability • Two low-profile PCI adapter expansion slots (one available) • Five USB connectors • Two DIMM sockets (one available) Power • • • • • • 95 watts Manual switch between ranges, 90–
Software This section describes the IBM-preinstalled software and other software that comes with your computer. IBM preinstalled software Your computer comes with preinstalled software. An operating system, device drivers to support built-in features, and other support programs are included. See the About Your Software publication for a detailed description of the preinstalled software.
Chapter 2. Setting up your computer This chapter provides information for setting up your computer for the first time. Before you begin Read the safety information before setting up your computer. See “Safety information” on page vii. You will need the following: • Computer • Pedestal • Power cord • Keyboard • Mouse • Monitor (sold separately) If you are missing an item, contact your place of purchase.
Installing the pedestal To install the pedestal, do the following: 1. Turn the computer over. 2. Set the pedestal down 1, and slide it into place 2. 1 2 3. Turn the computer over. To remove the pedestal, do as follows: 1. Turn the computer over. 2. Pull the pedestal release upwards 1, and slide the pedestal out 2. 2 1 3. Turn the computer over.
Attaching the rubber feet To attach the rubber feet, do the following: 1. Attach the four rubber feet to the computer. 2. Set the computer down.
Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace. Comfort Although no single working position is ideal for everyone, the following guidelines will help you find a position that suits you best.
Where it is impossible to avoid reflections or to adjust the lighting, place an antiglare filter over the screen. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner. Air circulation Your computer and monitor produce heat.
USB connectors There are five USB connectors on your computer: three at the rear 1 and two on the front 2. In addition, if you have a Rapid Access keyboard, there are two USB connectors at the rear of the keyboard. When setting up your computer for the first time, plug the keyboard and the mouse cables into the USB ports at the rear of the computer. USB devices, such as a keyboard, mouse, printer, or scanner can be connected to any one of the available USB connectors.
Audio connectors The audio connectors located at the rear of the computer, are microphone 1, audio line in 2, and audio line out 3. 4 1 2 3 5 Other connectors The previous illustration also shows the monitor connector 4, and the modem or Ethernet connector 5. Recording identification numbers Locate identification numbers (serial and type/model) at the front of the computer behind the access door and record this information. See “Appendix A. Computer records,” on page 67.
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Chapter 3. Operating and caring for your computer This chapter provides information to help you in the day-to-day use and care of your computer. Controls and status indicators Each button at the front of your computer controls a specific function, such as turning on the computer. The lights are status indicators that tell you when a certain device, such as the CD-ROM drive, is in use.
The following is a description of the controls and status indicators for your computer. Power button: Press this button to turn your computer on or off. Do not turn off your computer if the in-use indicator for the hard disk drive or diskette drive (USB optional drive) is on. Note: The power button normally operates with a single touch. However, in some circumstances the computer might not immediately turn off.
Shutting down the computer When you are ready to turn off your computer, always follow the shutdown procedure. This prevents the loss of unsaved data or damage to your software programs. To shut down Windows: 1. Click Start on the Windows desktop. 2. Click ShutDown. 3. Click Shut down. 4. Click OK. Using the Rapid Access III keyboard The Rapid Access keyboard features special buttons for your convenience.
– 1 Standby button 2 Standby LED 3 Num Lock LED 4 Caps Lock LED 5 Scroll Lock LED + Multimedia controls 6 Mute button 7 Stop button 8 Play/Pause button 9 Volume control 10 Next track button 11 Previous track button To customize a Rapid Access Button, do the following: 1. From the Windows desktop, click Start. 2. Select Settings, and then click Control Panel. 3. Double-click Keyboard (Rapid Access). The Rapid Access Keyboard Customization program starts. 4. Follow the instructions on the screen.
Using the IBM ScrollPoint III mouse The ScrollPoint III mouse has the following controls. 1 Primary mouse button: Use this button to select or start a program or menu item. 2 Quick/auto scroll button: Use this button to put the mouse into auto-scroll mode. When the mouse is in auto-scroll mode, the movement of the mouse controls the scrolling direction and speed. To exit from the auto-scroll mode, click any of the mouse buttons.
— Excessive vibration or sudden shock — An inclined surface — Direct sunlight • Do not insert any object other than a CD into the drive. • Before moving the computer, remove the CD from the drive. Handling a CD disc When handling a CD disc, follow these guidelines: • Hold the disc by its edges. Do not touch the surface of the side that is not labeled. • To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside.
Inserting and removing a CD disc To insert a disc: 1. With the computer turned on, press the eject button. 2. Place the disc in the tray with the label facing up (or away from the tray), and press the disc until it clicks into place. 3. Close the tray by gently pushing the tray closed. When the tray is closed, the indicator light on the front of the drive will activate to indicate that the drive is in use. To remove a disc: 1. With the computer turned on, press the eject button. 2.
Using video features Your computer has a super video graphics array (SVGA) graphics controller. SVGA is a standard for displaying text and graphics images on a monitor screen and supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color. Depending on the applications you use and your personal preferences, you might need to change the video mode. To change the video mode: 1. From the Windows desktop, click Start. 2.
— If you double-click the speaker icon, a master volume-control window opens. You can use the settings in the window to control individually the volume for each type of audio format. • If you are using a Rapid Access keyboard, you can also adjust the software volume control through the volume-control button located at the top-right corner of the keyboard. Recording and playing back sound Procedures for recording and playing back sound vary from program to program.
Using the Standby button on the keyboard If you are using the Rapid Access keyboard, you can put the computer in Standby mode by pressing the Standby button located at the top of the keyboard. The LED in the Standby button illuminates when the monitor is in a low-power or sleep state.
• Select an existing power scheme with preset durations • Modify an existing power scheme by changing the preset durations • Create a new power scheme with custom durations 5. After making the changes, click OK. After the computer, hard disk drive, or monitor has entered Standby mode, any use of the keyboard or mouse, or an incoming modem ring, brings the computer, monitor, or hard disk drive out of the Standby mode.
If you set a power-on password, the keyboard is locked when you turn on the computer. You must type the correct password before the keyboard will unlock. Use the Configuration/Setup Utility program to set a power-on password. For more information, see “Using passwords” on page 29. You can also use the password and screen-saver features built into the Windows operating system to assign a password that locks the keyboard and mouse after a predefined period of inactivity.
To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner. Mouse If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse. To clean your mouse, do the following: 1. Turn off the computer. 2. Disconnect the mouse cable from the computer. 3. Turn the mouse upside down.
Moving your computer Take the following precautions before moving your computer. 1. Remove all media (compact disc) from the drives. 2. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write heads to prevent damage to the hard disk. 3. Unplug the power cords from electrical outlets. 4. Disconnect communication cables, such as network cables, from the telephone or network outlets first, and then disconnect the other ends of cables from the computer. 5.
Chapter 4. Using the Configuration/Setup Utility program The Configuration/Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of your computer. You can use the Configuration/Setup Utility program to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the settings you select in your operating system might override any similar settings in the Configuration/Setup Utility program.
Viewing and changing settings The Configuration/Setup Utility menu displayed by your computer might look slightly different from the menu shown here, but it will operate the same way.
[ ] In the Configuration/Setup Utility program menus, the configuration information you can change is enclosed in brackets like these. You cannot change information that is not enclosed in brackets. When working with the Configuration/Setup Utility program menu, you must use the keyboard. The following table shows the keys used to accomplish various tasks. ↑ ↓ Use these arrow keys to move among menu items until the item you want is highlighted.
Power-on password The power-on password feature deters unauthorized persons from gaining access to your computer. To set a power-on password, you must first set an administrator password. Administrator password Setting an administrator password deters unauthorized persons from changing configuration settings. If you are responsible for maintaining the settings of several computers, you might want to set an administrator password.
• Hard disk drives • Network devices You can set these devices to request a user password, an administrator password, or to not require a password. This way, if you have a power-on or administrator password set for your computer, you can configure your computer to prompt you for a password only when certain devices are accessed at startup.
Changing the startup sequence To view or change the primary or automatic power-on startup sequence, do the following: 1. Start the Configuration/Setup Utility program (see “Starting and using the Configuration/Setup Utility program” on page 27). 2. Select Start Options and press Enter. 3. Select Startup Sequence from the Start Options menu and press Enter. 4. Use the arrow keys to make your selections, and press Esc until you return to the Configuration/Setup utility program menu. 5.
Chapter 5. Installing options You can expand the capabilities of your computer by adding more memory or optional low-profile PCI adapters. Use the instructions in this chapter along with instructions that might come with the option. This chapter includes information about removing the computer cover and the hard disk drive. To replace these items, you can generally reverse the removal procedure. If you need additional information when replacing the hard disk drive and covers, look in the removal procedures.
Backing up configuration settings Important Run ConfigSafe (or a similar application) to take a snapshot of your computer configuration before installing an optional device. Using this snapshot, you can view and compare the changes in the computer configuration after you install an option. Also, if you have problems configuring the option after it is installed, you can use ConfigSafe to restore the configuration to the previous settings.
System board 1 12 13 11 2 10 3 9 8 7 1 Fan connector 2 Microprocessor 3 DIMM sockets (SDRAM) 4 LEDs, power connector 5 CD-ROM drive connector 6 Hard disk drive connector 7 Battery 6 5 4 8 Power connector 9 Asset ID antenna connector 10 Front USB port connector 11 Low-profile PCI expansion slots 12 Boot Block (CMOS Clear) Jumper 13 CD-ROM drive audio connector 35
Disconnecting cables To disconnect cables, do the following: 1. Remove any media (CD) from the CD-ROM drive and shut down your operating system. 2. Read the “Safety information” on page vii. 3. Read “Handling static-sensitive devices” on page 33. 4. Turn off all attached external devices and turn off the computer. 5. Unplug the computer power cord from the electrical outlet. 6. Unplug the power cords for any attached devices from their electrical outlets. 7.
Installing memory You can add memory to your computer to increase system performance. Your computer has two DIMM connectors for installing memory. The maximum amount of SDRAM memory is 512 MB. To install a DIMM, do the following: 1. Remove the computer cover. See “Removing the computer cover” on page 36. 2. Locate the DIMM sockets on the system board. See “System board” on page 35. 3. Open the module retaining clips on one of the DIMM sockets.
Installing an adapter Your computer system board has two low-profile peripheral component interconnect (PCI) expansion slots. Depending on your model, the expansion slots might already have adapters installed. You can install a low-profile PCI adapter in any available PCI expansion slot. These adapters must not exceed 16.9 cm (6.66 inches) in length and 5.15 cm (2.04 inches) in height. Also, low-profile PCI adapters use low-profile mounting brackets. To install an adapter, do the following: 1.
Removing the CD-ROM drive You have to remove the CD-ROM drive to replace the hard disk drive. To remove the CD-ROM drive, do the following: 1. Remove the computer cover. See “Removing the computer cover” on page 36. 2. Release the CD-ROM drive by pulling on the clip 1 as shown in the following illustration. 1 2 3. Unplug the signal, power and audio cables from the CD-ROM drive. 4. Pull out the CD-ROM drive 2, and set it aside.
Replacing the hard disk drive You can replace the hard disk drive to increase capacity. To remove the hard disk drive, do the following: 1. Remove the computer cover. See “Removing the computer cover” on page 36. 2. Remove the CD-ROM drive. See “Removing the CD-ROM drive” on page 39. 3. Remove the screw 1 that secures the hard disk drive (with frame) to the computer. 2 1 4. Slide the hard disk drive (with frame) outward 2, and disconnect the power cable and the signal cable from the drive. 5.
Chapter 6. Troubleshooting This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a BIOS update failure. Note If your computer does not start when you press the power button, do the following: • Make sure your computer is connected to a working electrical outlet. • Make sure all cables are securely connected to the correct connectors.
2. 3. 4. 5. 42 b. Turn off the computer and wait a few seconds. c. Turn on any attached devices; then, turn on the computer. d. Wait the normal amount of time for the first window of your application or the operating system to be displayed. Is either the Windows desktop or the first screen of your application program displayed? No - Continue at step 2. Yes - The power-on self-test (POST) did not detect a problem. Further diagnostic testing is required.
Power-on self-test (POST) Each time you turn on your computer, it automatically performs a series of tests that check the basic operation of the base computer. This series of tests is called the power-on self-test (POST).
Code 162 Description Action A change in the device configuration occurred 1. Verify that all external devices are turned on. -or- 2. Verify that all devices are properly installed and securely connected. CMOS RAM checksum failure 3. If you added, removed, or changed the location of a device, you must save the new configuration in the Configuration/Setup Utility program. See “Chapter 4. Using the Configuration/Setup Utility program,” on page 27 for more information.
Code Description Action 19x The computer chassis-intrusion detector was cleared. This is an informational message. No action is required. 2xx Memory error Go to “Running the IBM Enhanced Diagnostics program” on page 57 for instructions on running memory diagnostics. 301 or 303 Keyboard error 1. Make sure the keyboard is properly connected. 2. If the keyboard is properly connected, have the computer serviced. 604 Unsupported diskette drive installed 1.
Code Description Action 178x Hard disk or IDE device failed 1. Go to “Running the IBM Enhanced Diagnostics program” on page 57, and follow the instructions for running the diagnostic program for the hard disk drive and IDE devices. 2. If the problem persists, have the computer serviced. 18xx A PCI adapter has requested an unavailable resource 1962 No startup device found 2400 Display adapter failed; using alternate Have the computer serviced.
Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read “Safety information” on page vii. If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: 1. Remove the software or device you just added. 2.
Audio problems Symptom No audio in Windows Action 1. Check the Windows Volume Control program to ensure the volume settings are not set too low or that the mute setting is not enabled. To access the Windows Volume Control program, do the following: a. From the Windows desktop, click Start. b. Select Programs. c. Select Accessories. d. Select Multimedia. e. Click Volume Control. 2. Make sure the program you are using is designed for use in Windows.
CD-ROM drive problems Symptom An audio or AutoPlay- enabled disc does not automatically play when inserted into the drive. Action Make sure you have the Windows AutoPlay feature enabled. To enable the AutoPlay feature, do the following: 1. From the Windows desktop, double-click My Computer. 2. In the My Computer window, double-click Control Panel. 3. In the Control Panel window, double-click System. 4. In the System Properties window, click the Device Manager tab. 5.
Display/monitor problems Symptom General monitor problems Action 1. Make sure the brightness controls are adjusted correctly. 2. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see “Running the IBM Enhanced Diagnostics program” on page 57 and run diagnostics on the monitor. If you cannot find the problem, check the other listings on monitor problems in this table. Blank screen Verify that the brightness controls are adjusted correctly.
Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat. Action Verify that: 1. All cables and cords are securely connected to the computer and attached devices. 2. When the computer is turned on, the fan grill is not blocked (there is airflow around the grill), and the fans are working. If air flow is blocked or the fans are not working, the computer might overheat. If you cannot correct the problem, have the computer serviced.
Memory problems Symptom Action The amount of memory displayed is less than the amount of memory installed. The amount of available memory shown might be somewhat less than expected because of basic input/output system (BIOS) shadowing and other resource requirements (such as ACPI and USB).Verify that: 1. You have installed the correct type of DIMMs for your computer. See “Installing memory” on page 37. 2. The DIMMs are properly installed and securely connected. 3.
Symptom General modem/communication problems. Action 1. Make sure the telephone cords are connected correctly and securely. Connections for a standard modem are shown in “Disconnecting cables” on page 36. If you are using other communication devices in conjunction with the modem, such as an asymmetric digital subscriber line (ADSL) adapter or home networking adapter, refer to the documentation for those devices to ensure the cords are properly connected. 2. Make sure the telephone line works.
Symptom Action When you try to use the modem, it does not work. 1. If you added, changed, or reinstalled a modem, make sure it is installed correctly. 2. Make sure your communications program is configured correctly.
Optional-device problems Symptom An IBM option that was just installed does not work. Action Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in “Chapter 5. Installing options,” on page 33. 3. All option files (if required) are installed correctly. See “Chapter 5. Installing options,” on page 33 for information about installing option files. 4. You have not loosened other installed options or cables. 5.
Software problems Symptom Software does not work as expected. Action To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory-address conflict. 2. The software is designed to operate on your computer. 3. The software you are using works on another computer.
Running the IBM Enhanced Diagnostics program Use the following steps to run diagnostics from the Product Recovery CD. 1. Insert the Product Recovery CD into the CD-ROM. 2. Restart your computer. If your computer does not start from the CD, then you need to change the startup sequence (for further information, see “Changing the startup sequence” on page 32) below, and then restart your computer. 3. Wait for the main menu to open. 4. From the main menu, select System Utilities. 5.
1. 2. 3. 4. 5. Turn off the computer and all attached devices. Remove the computer cover. See “Removing the computer cover” on page 36. Remove the CD-ROM drive. See “Removing the CD-ROM drive” on page 39. Locate the battery. See “System board” on page 35. Remove the old battery. 6. Install the new battery. 7. Reinstall the CD-ROM drive. 8. Replace the cover, and plug in the power cord. Note: When the computer is turned on for the first time after battery replacement, an error message might be displayed.
Chapter 7. IBM HelpWare support and services IBM HelpWare® services are available from IBM whenever you need help, for as long as you own your IBM computer. They include a variety of services, options, and solutions. When your warranty period expires, HelpWare services are available for purchase. There are two ways to get help quickly from IBM: • On the World Wide Web. Refer to “Using electronic services” on page 60 for the address of your country- or region-specific IBM Support Web page. • By telephone.
Software Your computer comes with several software programs to help you solve problems or find answers to your questions. Diagnostic programs provided with your computer Your computer comes with a set of diagnostic programs to help you identify computer problems: PC-Doctor for Windows and IBM Enhanced Diagnostics. PC-Doctor for Windows works through the Windows operating system to diagnose hardware and report operating-system-controlled settings that can cause hardware problems.
You can access the IBM Online Assistant from the Web page for your machine type. The IBM Online Assistant is a tool that you can use to diagnose common technical problems. To use the IBM Online Assistant, you must first connect to the IBM Support Web page for your machine type and complete a personal profile. Use the IBM Online Assistant for troubleshooting and step-by-step solutions. Getting information by fax If you have a touch-tone telephone and access to a fax machine, in the U.S.
Hardware warranty service If the IBM computer that you purchased does not function as warranted, during the period of your warranty, the IBM PC HelpCenter technical-support center will provide warranty service for IBM factory-installed hardware. Note: Make sure that you write down your date of purchase and keep your receipt in a safe place. You will be required to present your proof of purchase to receive service under your IBM warranty.
• Hardware and software configuration information for your computer If your call is not covered by 30-day "Up and Running" support or by your IBM warranty, you might be required to provide a major credit-card number for support. You will not be billed if it is determined that your call is covered under "Up and Running" support or by your IBM warranty. Please be at your computer when you call. Country or region Phone number Hours of operation Australia 13-14-26 9 a.m. to 9 p.m.
Country or region Phone number Hours of operation Switzerland (German) 0848 80 55 00 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET Monday - Friday Switzerland (Italian) 0848 80 55 00 10 a.m. to 1 p.m. and 2 p.m. to 7 p.m. CET Monday - Friday United Kingdom 01475-555 001 9 a.m. to 9 p.m. GMT Monday - Friday U.S.A.
Country United States Phone number For installing and configuring in-warranty IBM products: Hours of operation Cost Monday - Friday, 9 a.m. to 9 p.m. Eastern time $2.99 (U.S. currency) per minute beginning after the first minute Monday - Friday, 9 a.m. to 9 p.m. Eastern time $2.99 (U.S. currency) per minute beginning after the first minute 24 hours a day $3.
To order additional support packages, refer to “What to do before you call” on page 62 for the phone numbers and hours of operation in your country or region. In the United States and Canada, use the following part numbers when you call. Support package U.S.
Appendix A. Computer records This appendix contains a form for recording information about your computer, which can be helpful if you ever need to have your computer serviced.
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Product warranty and notices This section contains product warranties and notices. Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2.
Machine - NetVista Type 6644 Warranty Period* - Parts: One (1) Year, Labor: One (1) Year IBM will provide warranty service without charge for: 1. Parts and labor during the first year of the warranty period. Machine - NetVista Type 6645 Warranty Period* - Parts: Three (3) Years, Labor: One (1) Year** **IBM will provide warranty service without charge for: 1. Parts and labor during the first year of the warranty period. 2.
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND.
a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and d. inform IBM or your reseller of changes in a Machine's location.
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms) This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.
available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion. When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced.
Circumstances may arise where, because of a default on IBM's part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than 1. damages for bodily injury (including death) and damage to real property and tangible personal property; and 2.
PEOPLE'S REPUBLIC OF CHINA: Governing Law: The following is added to this Statement: The laws of the State of New York govern this Statement. INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section: 1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM's negligence; 2.
provided. However, the laws of Austria govern this Statement if the warranty service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.
IRELAND: Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces items one and two of the first paragraph of this Section: 1.
2. the amount of any other actual direct damages or loss, up to the greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12 months' charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication.
• ScrollPoint • Wake on LAN Intel and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Power cord notice For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product.
IBM power cord part number Used in these countries and regions 14F0032 Hong Kong, Singapore, United Arab Emirates (Dubai), United Kingdom 13F9996 Denmark 14F0086 Israel 14F0068 Italy, Chile 14F0014 South Africa 14F0050 Switzerland 83
84 User Guide
A expansion capability 3 adapter installation 38 additional software 4 administrator password 30 air circulation 9 attaching rubber feet 7 audio connectors 11 controlling volume 20 playing back sound 21 recording sound 21 audio problems 48 audio subsystem 2 available options 34 G B backing up configuration 34 battery, replacing 57 buttons 13 C cables connecting 9 disconnecting 36 CD-ROM drive 49 cleaning computer 24 keyboard 24 monitor screen 24 mouse 25 comfort 8 communications 2 component locations 3
operating your computer 13 optional device problems 55 options, available 34 P password setting, changing, deleting 30 passwords 29 PCI adapter card, adding 38 POST 43 POST error codes 43 power 3 power management 22 power-on self-test 43 preinstalled software 4 problem solving 41 problems audio 48 CD-ROM drive 49 display/monitor 50 general 50 intermittent 51 memory 52 optional device 55 software 56 USB 56 product overview 1 R setting up your computer 5 shutting down 15 software 4 software problems 56 spe
IBM Part Number: 06P1583 06P1583 Printed in the United States of America on recycled paper containing 10& recovered post-consumer fiber.
