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Software Announcement

July 13, 2004

IBM Machine Control Program Remote Support

Agreement offers remote call-in support for HMC

machine code



Overview

IBM offers Machine Control Program

Remote Support Agreement

(MCRSA) for the Hardware

Management Console (HMC)

machine code. This offering

introduces remote call-in support for

the HMC machine code. MCRSA

enables a single-site or worldwide

enterprise customer to maintain

software entitlement to remote

call-in support for HMC machine

code throughout the life of the

MCRSA.

A 24 hours per day, 7 day a week

support coverage option is also

available through this offering for an

additional charge.

One year of MCRSA is automatically

included for new licenses of

programs covered in this

announcement. A three-year

MCRSA option is also available as

an extended coverage option.

Note: IBM may refer to the

Agreement for Machine Control

Program Remote Support as

MCRSA.

Key prerequisites

Refer to the Hardware requirements

section.

Planned availability date

July 23, 2004

At a glance

Machine Control Program Remote

Support Agreement (MCRSA) for

Hardware Management Console

(HMC) Licensed Machine Code

offers a one-year or three-year

remote call-in support option for

“how-to” questions about the HMC

Licensed Machine Code.

For an additional charge, 24 x 7

remote call-in support is available.

For ordering, contact:

Your IBM representative, an IBM Business

Partner, or the Americas Call Centers at

800-IBM-CALL Reference: YE001

This announcement is provided for your information only. For additional information, contact your IBM representative,

call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 204-156

Summary of content (4 pages)

PAGE 1
Software Announcement July 13, 2004  IBM Machine Control Program Remote Support Agreement offers remote call-in support for HMC machine code Overview Key prerequisites IBM offers Machine Control Program Remote Support Agreement (MCRSA) for the Hardware Management Console (HMC) machine code. This offering introduces remote call-in support for the HMC machine code.
PAGE 2
Description Reference information Machine Control Program Remote Support Refer to Software withdrawal 904-139, dated July 13, 2004, for selected Software Maintenance features. MCRSA for HMC is a one-year or three-year contract offering that enables you to maintain voice support during normal business hours. You can receive voice support during the contract period. If you allow either the oneor three-year MCRSA offering to expire without renewal, simply reorder MCRSA to enable reinstatement.
PAGE 3
IBM US Announcement Supplemental Information July 13, 2004 use of the program — for example, number of processors, number of users), and quantity acquired. Offering information Product information Information Web site is available via the Offering Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. http://www.ibm.
PAGE 4
Customization option: Prices Select the appropriate feature number to customize your order with delivery option desired. This feature can be specified on the initial or MES orders.