Installation/User’s Guide Agilent 4986B LanProbe
Consumer Warranty Statement Consumer Warranty Statement AGILENT TECHNOLOGIES, INC. LIMITED WARRANTY STATEMENT AGILENT PRODUCT DURATION OF LIMITED WARRANTY LanProbe 1 year Agilent warrants to you, the end-user customer, that Agilent hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
Consumer Warranty Statement AGILENT MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you.
Operating Restrictions The following warnings and operating information are shown in French followed by the English translation. MISE ENGARDE Cet appareil répond aux normes de la «Classe de sécurité I» et est muni d'un fil de mise à la terre pour votre protection. MISE ENGARDE Pour prévenir les risques de choc électrique, la broche de mise à la terre du cordon d'alimentation ne doit pas être désactivée. WARNING This product is a Safety Class I instrument with a protective earth terminal.
Environnement Ne faites pas fonctionner cet appareil en présence de gaz inflammables ou de vapeurs dangereuses. L'utilisation de n'importe quel appareil électrique dans ces conditions constitue un risque élevé pour votre sécurité. Service et ajustement Des «tensions dangereuses» résident dans cet appareil. Par conséquent, le service et l'ajustement doivent être effectués uniquement par une personne qualifiée. Environment Do not operate the instrument in the presence of flammable gases or fumes.
Notice Notice © Copyright Agilent All Rights Reserved Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. Agilent makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Safety Information Safety Information Before you use this instrument, be sure to pay special attention to the “Safety” and “Warning” topics in this Manual. Failure to comply with the precautions or with specific warnings in this book violates safety standards of design, manufacture, and intended use of this instrument. Agilent assumes no liability for the customer’s failure to comply with these requirements. Electric Shock Hazard. Do not remove the system covers.
Warning Symbols Used in This Book Warning Symbols Used in This Book Instruction book symbol: the product will be marked with this symbol when it is necessary for the user to refer to the instruction book in order to protect against damage. Indicates potential for electrical shock. WARNING An operating procedure, practice, etc. which, if not correctly followed could result in personal injury or loss of life. CAUTION An operating procedure, practice, etc.
Conventions Used in this Book Conventions Used in this Book NOTE An operating procedure, practice, or information of importance, is separated from normal text as shown in this NOTE. Terminology and conventions in this manual are handled with the following methods: z Keys on the keyboard such as PgDn (page down) or F1 (function key #1) are printed in the characters you see here. z Text that you should type is printed in characters such as: Filename.
Trademarks Trademarks Agilent is a registered trademark and OpenView is a trademark of Hewlett-Packard Company. Microsoft, LAN Manager, MS-DOS, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Ethernet is a trademark of Xerox Corporation.
Printing History Printing History New editions are complete revisions of this book. Update packages may contain new or additional material and be released between editions. See the date of the current edition on the back cover of this book. First Edition . . . . . . . . . . . . . . . . . . . December 1996 Second Edition . . . . . . . . . . . . . . . . . September 1997 Third Edition . . . . . . . . . . . . . . . . . . . . January 1998 Fourth Edition . . . . . . . . . . . . . . . . . . . . . .
xii
Contents Consumer Warranty Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Operating Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Warning Symbols Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Installing the Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Table Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Rack or Cabinet Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Connecting the Probe . .
6 Download New Firmware . . . . . . . . . . . . . . . . . . . . . . 77 Downloading Firmware using an HP-UX Workstation and a Terminal Install New Download Firmware on an HP-UX Workstation . . . . Download Firmware to LanProbe . . . . . . . . . . . . . . . . . . . . . . . . . . Downloading Firmware using a Networked PC and a Terminal . . . . Setup TFTP Server for Downloading . . . . . . . . . . . . . . . . . . . . . . . Download Firmware to LanProbe . . . . . . . . . . . . . . . . . . . . . . . . . .
xvi
Figures Figure 1-1: LanProbe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Figure 1-2: LanProbe System Example . . . . . . . . . . . . . . . . . . . . . . . . . 6 Figure 1-3: Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Figure 2-4: LanProbe’s Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Figure 2-5: LanProbe’s Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . .
xviii
Tables Table 1-1: Private MIB Access Security Privileges . . . . . . . . . . . . . . . . 9 Table 4-2: Minimum Requirements for a Bootp Server . . . . . . . . . 54 Table 4-3: Bootp Server bootptab Files . . . . . . . . . . . . . . . . . . . . . . . . 65 Table 4-4: Bootptab File Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Table 4-5: Bootp Process Verification . . . . . . . . . . . . . . . . . . . . . . . 67 Table 5-6: Probe Data and Parameters Reset by Warm or Cold Start . .
xx
1 Introduction
Introduction Introduction This chapter introduces the Agilent 4986B Ethernet LanProbe (shown in Figure 11 on page 2), including its installation and configuration options. You can use your LanProbe with NetMetrix/UX (for HP-UX and Solaris) The term “NetMetrix” is used in this manual to refer to Agilent NetMetrix/UX.
Introduction The Ethernet LanProbe has 16 MB of memory (optionally 32 MB), and uses FLASH EPROM. Future upgrades to LanProbe’s firmware are easily downloaded over the LAN to multiple probes simultaneously. You can also download firmware using LanProbe’s serial port. LanProbe maintains a variety of statistical measurements on network performance, continuously keeping track of traffic levels, errors, and other important trends.
Introduction Installation and Configuration Overview Installation and Configuration Overview To quickly install and configure your LanProbe, it is important for you to understand the available configuration and installation options. Configuration consists of setting the LanProbe parameters (IP address, for example). Installation consists of physically installing the probe and connecting it to the network.
Introduction LanProbe Overview LanProbe Overview This section provides some general information on the Agilent 4986B Ethernet LanProbe. The LanProbe is a non-intrusive SNMP agent that monitors all packets and network performance. This includes current and historical traffic statistics and snapshots of selected packets.
Introduction LanProbe Overview Figure 1-2: LanProbe System Example 6
Introduction LanProbe Overview Supported MIBs LanProbe uses the SNMP, RMON-1, and RMON-2 MIB standards together with private MIB extensions to provide the following features: z z z z z z z z z z z z z z z z z z z z z z Segment Statistics History Alarms Host Table Host Top N Traffic Matrix Filters Packet Capture Events Log Trap Echo Test Protocol Directory Protocol Distribution Address Map Network Layer Host Table Network Layer Traffic Matrix Application Layer Host Table Application Layer Traffic Matrix U
Introduction LanProbe Overview LanProbe also contains the Agilent Private MIB which allows for configuration and administration of the probe. It provides enhanced authentication features, specification of trap destinations, remote download of new firmware revisions, serial line control, and other features. The Agilent Private MIB is available electronically with NetMetrix. You can refer to Table B-8 on page 104 for specific information on your probe’s protocol directory.
Introduction LanProbe Overview The LanProbe private MIB uses a four-level access control scheme. An access level is assigned for each community string to be used with LanProbe. The access level is an integer value between one and four, with increasing degrees of authorization granted for higher authorization numbers. Each higher level is granted the rights of all lower levels in addition to the specific privileges of that level. Table 1-1 shows specific access privileges by level.
Introduction LanProbe Overview Status LEDs The status LEDs are visible on the front of LanProbe. Figure 1-3 shows the orientation of the LEDs on the front of LanProbe. ~ Line On or Power. This green LED is turned on when LanProbe is receiving power. Link. This green LED is turned on when LanProbe is attached to an 10Base-T network. Collision. This yellow LED is turned on when LanProbe detects collisions on the network. Activity.
Introduction LanProbe Overview Figure 1-3: Front Panel LEDs CONFIG Button The CONFIG button is used to configure LanProbe from a terminal or to restart the probe. The CONFIG button is recessed and located on the back of the probe near the RS-232C connector. You will need to use a narrow, pointed object (like a pen) to press the CONFIG button.
Introduction LanProbe Overview z z z z Agilent 4986B Ethernet LanProbe Bootp Software 3 1/2-inch Disk, for PCs Power Module (0950-2546) Power Cord, one of the following: Australian (8120-1369) Danish (8120-2957) European (8120-1689) Japanese (8120-4753) South Africa (8120-4600) Swiss (8120-2104) United Kingdom (8120-1351) United States/Canada 125 V (8120-1378) United States/Canada 250 V (8120-0698) Optional Accessories The following Agilent LanProbe accessories can be purchased from Agi
2 Local Terminal Configuration
Local Terminal Configuration Local Terminal Configuration This chapter describes how to use a local terminal to configure your Agilent 4986B Ethernet LanProbe so that it can communicate over a network. If you plan to use the Bootp server method of configuration, then skip this chapter and continue with Chapter 3 “Installation”.
Local Terminal Configuration Probe Configuration Using a Local Terminal Probe Configuration Using a Local Terminal Some initial configuration information must be entered into LanProbe before it can communicate over the network interface or serial port.
Local Terminal Configuration Using a Local Terminal Using a Local Terminal You can configure LanProbe by connecting a terminal directly to LanProbe and using the LanProbe’s Main Menu.
Local Terminal Configuration Using a Local Terminal Main Menu - Revision 1. Modify/View configuration values -> 2. Modify/View security values -> 3. Modify/View interface values -> 4. Display interface summary 5. TFTP Download new firmware -> 6. XMODEM Download new firmware -> 7. Warm start and Exit 8. Cold start and Exit Figure 2-4: LanProbe’s Main Menu NOTE Item 5 in Figure 2-4 is not displayed if the Allow TFTP firmware downloads menu item is not enabled.
Local Terminal Configuration Using a Local Terminal NOTE The LanProbe CONFIG button is recessed. This requires the use of a narrow, pointed object (like a pen) to press the CONFIG button. LanProbe executes a cold start if you press the CONFIG button twice within one second. If this happens, wait for the cold start to be completed and press the CONFIG button again to reenter the configuration mode. A warm start or cold start is completed when the Fault LED goes off.
Local Terminal Configuration Using a Local Terminal Autodiscovery Echo Interval Press 1 and enter the autodiscovery echo interval, in seconds, as desired for your probe (optional). This parameter sets the time interval for the probe to transmit an autodiscovery frame, which is used by HP OpenView NetMetrix to maintain its network map. The default value is 30 minutes (1800 seconds). A value of zero results in no transmission of autodiscovery frames.
Local Terminal Configuration Using a Local Terminal NOTE The other Main Menu items are explained in other chapters of this manual. The TFTP Download new firmware and XMODEM Download new firmware menu item is described in Chapter 6 “Download New Firmware”. The Warm start and Exit and Cold start and Exit menu items are explained in Chapter 5 “LanProbe Operation”. Modify/View Security Values Use the following procedure to configure items in the Modify/View Security Values menu: 1.
Local Terminal Configuration Using a Local Terminal Firmware Downloads TFTP firmware downloading. 3. Press S to save the configuration changes and return to LanProbe’s Main Menu. If you want to cancel your current changes and return to the LanProbe’s Main Menu, press 0. Modify/View Interface Values After you access the Modify/View Interface Values menu, you must first select the port that you want to configure and then configure that port.
Local Terminal Configuration Using a Local Terminal 2. Select each field requiring configuration (one at a time) by pressing its corresponding number and then entering the values that are appropriate for your network. Port Press 1 and enter the port number to be configured. Refer to “Display Interface Summary” on page 23 for interface summary information. After you enter a port number, the configuration parameters are shown along with their current settings for the specified port number.
Local Terminal Configuration Using a Local Terminal Display Interface Summary Use the following procedure to view the Display Interface Summary screen for your LanProbe. Refer to Figure 2-9 on page 24. 1. Press 4, the Display Interface Summary item. The Display Interface Summary item displays the number and type of each interface, the port type, and each port’s IP address. 2. Press Enter to continue. 3. From LanProbe’s Main Menu, press 7 to execute a warm start or press 8 to execute a cold start.
Local Terminal Configuration Using a Local Terminal Display Interface Summary Interface -----------1.1/Ethernet 1.2/Serial Port Type ---------Telemetry Not Applicable IP Address ----------15.6.72.216 0.0.0.0 Figure 2-9: Display Interface Summary Modify/View Serial Port Settings You can view or modify LanProbe’s serial port settings by entering the Serial Port number (port 2) into the Modify/View Interface Values Menu’s Port parameter.
Local Terminal Configuration Using a Local Terminal Modify/View Interface Values Menu - Firmware Rev Interface Type Serial 1. 2. 3. 4. 1.2/Serial Not Applicable 0.0.0.0 255.255.252.192 Port Port Type Serial port IP address Serial port subnet mask 5. Serial port speed 6. Serial port mode 7. Serial port hardware flow control 8. Modem Init String 9. Modem Hangup String 10. Modem Connect Responses 11. Modem No-Connect Responses 9600 Direct On ^s^M^d1^sATE0Q0V1X4 S0=1...
Local Terminal Configuration Using a Local Terminal Serial port speed Press 5 and then enter a serial port speed (300 to 38,400 baud) for LanProbe’s SNMP connection. The default is 9600 baud. This speed is used only for Out-of-Band access to LanProbe using SNMP. It does not affect the serial connection for the local terminal, which is fixed at 9600 baud. Make sure that the serial port speed is set to less than or equal to the maximum speed of the modem to be used.
Local Terminal Configuration Using a Local Terminal Modem No-Connect Responses Press 11 to enter the modem no-connect responses. Only the first 20 characters of the 256 character maximum will be displayed in the Modify/View Serial Port Settings menu. The default is /NO CARRIER/ BUSY/NO DIALTONE/NO ANSWER/ERROR/. 3. Press S to save the serial port configuration changes and return to LanProbe’s Main Menu. If you want to cancel these changes and return to LanProbe’s Main Menu, press 0.
Local Terminal Configuration Using a Local Terminal 28
3 Installation
Installation Installation This chapter describes how to install the Agilent 4986B Ethernet LanProbe Installing the Agilent LanProbe consists of the following tasks: z z z z z “Selecting a Location” on page 31 “Installing the Probe” on page 32 “Connecting the Probe” on page 37 “Starting the Probe” on page 47 “Verifying the Installation” on page 48 If you plan to configure the probe from a local terminal and have not yet done so, go to Chapter 2 “Local Terminal Configuration”, and perform the configurati
Installation Selecting a Location Selecting a Location Select a location for your LanProbe where it will be the most useful. The LanProbe can only monitor traffic that is present on the LAN where it is attached. Because interconnect devices (bridges, for example) filter traffic, a LanProbe may need to be attached on each side of an interconnect device for complete collection of network statistics. In this respect, the placement of LanProbe affects the statistics collected.
Installation Installing the Probe Installing the Probe This section describes how to install your LanProbe. First decide which installation method you are going to use and then install the probe using one of the following methods: z “Table Installation” on page 33 z “Rack or Cabinet Installation” on page 33 CAUTION Do not attach the power cord and Agilent Power Module to LanProbe until the probe is completely installed.
Installation Installing the Probe Table Installation Place the probe on a flat surface or table (refer to the requirements listed in “Selecting a Location” on page 31). Rack or Cabinet Installation The LanProbe Rack Mount Kit is optional. The Agilent J2886A Rack Mount Kit provides a support shelf and hardware for mounting LanProbe in a rack or cabinet. The rack mounting kit requires a 3 1/2” slot in your rack and you will need a POZIDRIV #1 screwdriver.
Installation Installing the Probe 3. Place LanProbe in the left support shelf slot while aligning the two empty screw holes (from Step 2 on page 33) with the two screw holes in the support shelf. The correct alignment has the front of LanProbe facing out the front of the support shelf, refer to Figure 3-11 on page 35. 4. Attach LanProbe to the support shelf with two 0.75” #M4 self-tapping POZIDRIV screws. Refer to Figure 3-11 on page 35 for the correct alignment. 5.
Installation Installing the Probe Figure 3-11: Installing LanProbe in the Rack Support Shelf 6. Attach the LanProbe power module to the top of LanProbe by pressing the two Dual Lock Reclosable Fasteners strips together while complying with the alignment restrictions as stated in Step 5 on page 34. 7. Attach the power module’s power line to LanProbe.
Installation Installing the Probe 8. Attach the support shelf cover to the right LanProbe slot using two 0.312” (7.93 mm) #M3 machine screws, or repeat steps 1 through 9 to install a second LanProbe in the support shelf. 9. Insert the support shelf into the rack (or cabinet) and attach it with four clipon sheet metal nuts (use if required) and four 0.55” (14 mm) 10-32 POZIDRIV screws. Figure 3-12 shows the completed LanProbe, power module, and support shelf. 10.
Installation Connecting the Probe Connecting the Probe LanProbe communicates with Agilent NetMetrix either through the In-Band network connection or by using an Out-of-Band serial connection. You can establish both In-Band and Out-of-Band connections to give you the option of communicating with the probe either over the network or over the serial link, respectively. The In-Band connection adds a slight amount of traffic to the network, but is faster than the Out-of-Band connection.
Installation Connecting the Probe Figure 3-13: Ethernet LanProbe Rear Panel Connecting to 10Base-T Networks Connect LanProbe’s 10Base-T (RJ-45) port, located on the rear panel, to the network by using a UTP cable. Figure 3-14 on page 39 shows how to connect LanProbe to a 10Base-T network.
Installation Connecting the Probe Figure 3-14: Connecting LanProbe to 10Base-T Networks Connecting Out-of-Band Out-of-Band communications with LanProbe are conducted through the serial port, not over the network. This mode of communications is optional.
Installation Connecting the Probe Figure 3-15: LanProbe Direct Connection Modem Connection You can use a modem connection to increase the distance between the probe and the NetMetrix management station. Perform the following tasks to make a modem connection between a NetMetrix management station and LanProbe. Figure 3-16 on page 41 shows the modem connection to the probe.
Installation Connecting the Probe Figure 3-16: LanProbe Modem Connection Install the Management Station Modem You need the following list of equipment to install the management station’s modem: z Hayes-compatible 300 to 38.4 K baud modem z RS-232C (straight through) modem cable z Modular phone cable with RJ-11 connectors or equivalent Use the following procedure to install the management station’s modem: CAUTION Turn off all equipment prior to making cable connections. 1.
Installation Connecting the Probe 5. Perform any other instructions as required by the modem manufacturer. If you have any problems with the modem, contact the modem manufacturer for assistance. Install the LanProbe Modem You need the following list of equipment to install the LanProbe modem: z Hayes-compatible 300 to 38.4 K baud modem z RS-232C (straight through) modem cable z Modular phone cable with RJ-11 connectors or equivalent Use the following procedure to install the LanProbe modem: 1.
Installation Connecting the Probe The LanProbe can be configured for Serial Line Internet Protocol (SLIP) link communications either by using a local terminal through the serial port or by using a NetMetrix management station over the network.
Installation Connecting the Probe Verify that the Modem Init String is properly initialized for the attached modem by referencing the modem’s documentation. The probe’s default modem initialization string is configured to work with low-speed and medium-speed Hayes compatible modems.
Installation Connecting the Probe Data Switch Connection Use the data switch connection to provide the flexibility of using more than one management station to communicate with more than one LanProbe. To make a data switch connection to LanProbe, connect a NetMetrix management station to LanProbe’s RS-232C port through a data switch.
Installation Connecting the Probe Figure 3-17: LanProbe Data Switch Connection 46
Installation Starting the Probe Starting the Probe NOTE If you are using the Bootp server method of configuration, do not attach the power cord and Agilent Power Module (0950-2546) to the probe until told to do so in Chapter 4 “Bootp Server Configuration”. If you used the local terminal method of configuration, attach the power cord and Agilent Power Module to LanProbe. The probe does not have a power switch, but is powered on when power is attached.
Installation Verifying the Installation Verifying the Installation You can verify the LanProbe installation by looking at the status LEDs on the front of the probe. After the LanProbe restarts (boots), it runs a power-on self-test (POST) and then starts normal operations. The Fault LED is briefly turned on (about three seconds) during the POST. After LanProbe passes the POST, the Fault LED turns off. The Activity LED flashes during network activity.
Installation Verifying the Installation Troubleshooting the Installation If the Activity LED is off, verify that LanProbe is properly connected to the network and that there is traffic on the network. If the ~ Line On or Power LED is off, verify that power is properly connected to LanProbe and to the correct power source. If the Fault LED is on, the probe failed the self-test. Repeat the installation procedures and verification of installation.
Installation Verifying the Installation 50
4 Bootp Server Configuration
Bootp Server Configuration Bootp Server Configuration This chapter describes how to use the Bootp server method to configure the Agilent 4986B Ethernet LanProbe so that it can communicate over the network. This chapter assumes that you have already installed LanProbe, but have not attached the power cord and Agilent Power Module (0950-2546). If you plan to use the local terminal method of configuration, skip this chapter and refer to Chapter 2 “Local Terminal Configuration”.
Bootp Server Configuration Probe Configuration Using a Bootp Server Probe Configuration Using a Bootp Server You can use a Bootstrap Protocol (Bootp*) server to load LanProbe’s IP configuration. This method requires that a Bootp server maintains a file containing client configuration information, maps from MAC addresses to IP addresses, and responds to requests from clients. You can configure the probe from an HP-UX, Solaris, or MS-DOS system acting as a Bootp server.
Bootp Server Configuration Probe Configuration Using a Bootp Server Table 4-2: Minimum Requirements for a Bootp Server Bootp Server type Item HP Sun PC Model or Processor HP 9000 Model 700 or 800 Sun SPARC Model 1, 1+, 2, IPC, 5, 10, 20 286 or above Operating System HP-UX 9.x or later Solaris 2.1 or later DOS 3.0 or later Network Operating System/Subsystem ARPA Berkeley Services Sun Networking Services (Ethernet and TCP/IP) Microsoft LAN Manager 1.
Bootp Server Configuration Bootp Server Setup on an HP or Sun System Bootp Server Setup on an HP or Sun System If your Bootp server is an HP-UX or Solaris system, use the following instructions to configure LanProbe: 1. Determine the IP address to be used for LanProbe. 2. Determine the name to be used as LanProbe’s Domain Name Services (refer to the HP ARPA Services manual) or configure an IP address and name for LanProbe in your local /etc/hosts file. 3.
Bootp Server Configuration Bootp Server Setup on an HP or Sun System The probe automatically broadcasts Bootp requestswhen its IP address is 0.0.0.0 (the default). The probe broadcasts Bootp requests to signal its need to be configured. 7. For HP-UX systems: Log in as root, then use SAM to follow the instructions presented on the screen. For HP-UX 9.x, choose: Networking/Communications -> Service:Enable/Disable For HP-UX 10.x and 11.
Bootp Server Configuration Bootp Server Setup on an HP or Sun System Starting the Bootp Server on an HP or Sun System You can start the Bootp server on an HP or Sun system in one of the following ways. Refer to “Configuring the Bootptab File” on page 65 if you need to configure the bootptab file. Bootp for Solaris is shipped on the NetMetrix CD-ROM but it is not part of the operating system. standalone.
Bootp Server Configuration Bootp Server Setup on an HP or Sun System 3. For Solaris, determine the process ID for inetd by entering the following command: ps -ef | grep inetd Then force inetd to re-read the inetd.conf file that you modified in Step 1 on page 57 by giving the following command: kill -HUP process_id For additional information, refer to the man pages for bootpd(1M), inetd(1M), inetd.conf(4M), ps(1M) and kill.
Bootp Server Configuration Bootp Server Setup on a PC Bootp Server Setup on a PC Bootp software for a PC is included (on a 3.5" floppy disk) with your Agilent LanProbe. Bootp software implements an internet Bootstrap Protocol (Bootp) server as defined in RFC 951 and RFC 1048.
Bootp Server Configuration Bootp Server Setup on a PC 3. Press Return to continue. The following screen is then displayed: Please specify startup drive to install Bootp on [C:\]: 4. Specify the drive where you want to install the Bootp software and press Return. The default is to install the Bootp software in C:\. The following screen is then displayed: Install Bootp Software for use with: 0: Microsoft LAN Manager 1.0 or later 1: Novell NetWare v3.
Bootp Server Configuration Bootp Server Setup on a PC 1. Skip this step if you only have one LAN interface in your system (the following screen will not be displayed.) Specify the driver that will be used for the Bootp server. This is an example; your driver may be different. Bootp Installation for Microsoft LAN Manager: ============================================= Setup has found multiple drivers that it can bind the bootp software to.
Bootp Server Configuration Bootp Server Setup on a PC Using Novell NetWare If you have selected Microsoft LAN Manager 1.0 or later, go back to “Using Microsoft LAN Manager” on page 60. If you have selected Novell NetWare v3.1 or later from the setup menu, use the following procedure to setup your Bootp installation. 1. Press return to continue from the following screen.
Bootp Server Configuration Bootp Server Setup on a PC 3. The final screen looks like the following: The following file has been copied to the directory C:\: - ODIPKT13.COM The AUTOEXEC.BAT and the NET.CFG files have been modified. A copy of the original files have been saved as C:\AUTOEXEC.BTP and C:\NETWARE\NET.BTP. The following files have been copied to the directory C:\BOOTPD: - BOOTPD.EXE - BOOTPTAB - README.TXT BOOTPTAB is a sample configuration file which you must modify before executing BOOTP.
Bootp Server Configuration Bootp Server Setup on a PC Where: -a IP address is required and specifies the IP address of the PC where you are running bootpd. -s specifies that you are running bootpd as a standalone executable (not as a TSR). You may want to use the -s option if you do not need the Bootp daemon to continually service bootp requests. This is preferable, since the Bootpd TSR may consume a large amount of memory (depending on the size of your bootptab file).
Bootp Server Configuration Configuring the Bootptab File Configuring the Bootptab File Configure the bootptab file by using the following procedure and any ASCII text editor to edit one of the files from Table 4-3. Table 4-3: Bootp Server bootptab Files Bootp Server: Bootptab File Location HP 9000 System /etc/bootptab Sun SPARC system /usr/netm/config/bootptab PC C:\bootpd\bootptab 1. Enter your IP parameters into the bootptab file for each LanProbe that you want to configure. Use this format.
Bootp Server Configuration Configuring the Bootptab File Blank lines and lines beginning with # in the bootptab file are ignored. You must include a colon and a backslash to continue a line. The ht tag must precede the ha tag. An example bootptab file is shown at the end of this procedure.
Bootp Server Configuration Configuring the Bootptab File Table 4-5: Bootp Process Verification Server HP-UX Bootp Server Verification Process Test the Bootp process by entering one of the following: For HP-UX 9.x: /etc/bootpquery For HP-UX 10.x and 11.x: /usr/sbin/bootpquery Where is the MAC address of the HP-UX workstation’s LAN interface.
Bootp Server Configuration Configuring the Bootptab File Example Bootptab File The following is an example of the C:\bootpd\bootptab file provided with the PC Bootp software. At the end of this bootptab file, there are example IP configuration entries for a LanProbe. # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # Example bootptab: database for bootp server. Format: nodename: tag=value: ...
5 LanProbe Operation
LanProbe Operation LanProbe Operation The Agilent 4986B Ethernet LanProbe is designed to operate unattended once it has been configured and successfully completes its self-tests. This chapter describes how to reset the probe and the effect that different restarts have on probe data and measurement configuration settings.
LanProbe Operation Restarting the Probe Restarting the Probe The LanProbe can be restarted by performing a warm start or a cold start. In either case, the probe executes self-tests and re-initializes. There are differences in the effects of each type of restart. z A warm start resets LanProbe’s measurement data only. z A cold start resets all of LanProbe’s measurement data, filters, alarms, and user-defined statistics studies (excluding communications configuration parameters) back to default values.
LanProbe Operation Restarting the Probe Table 5-6: Probe Data and Parameters Reset by Warm or Cold Start Category Measurement Data Measurement Configuration Parameters LanProbe Configuration Parameters 72 LanProbe Memory Contents Captured frames Counted frames Historical Ethernet statistics Current Ethernet statistics Host tables (RMON-1 & RMON-2) Matrix tables (RMON-1 & RMON-2) Host Top N statistics Protocol distribution Address map User history Logs Echo Test counters Alarm table Filter table Channel
LanProbe Operation Restarting the Probe Cycling Power A power outage or cycling power to LanProbe causes a warm start. LanProbe does not have a power switch; therefore, cycling the power consists of disconnecting and reconnecting the power cord. Selecting the Warm Start Menu Item Use the following procedure to warm start the probe using LanProbe’s Main Menu: 1. Connect a local terminal (or a PC emulating a terminal) to LanProbe.
LanProbe Operation Restarting the Probe 3. Press 7 to execute a warm start and exit LanProbe’s Main Menu. The warm start occurs immediately. The Activity and Fault LEDs are turned on during a warm start. When the warm start completes, the Activity LED flashes to indicate traffic (if present), the Fault LED turns off, and the ~Line On (or Power) LED is on.
LanProbe Operation Restarting the Probe Selecting the Cold Start Menu Item Use the following procedure to cold start the probe using LanProbe’s Main Menu: 1. Connect a local terminal (or a PC emulation a terminal) to LanProbe. Refer to “LanProbe Operation” on page 69 for information on connecting a local terminal. 2. Press the CONFIG button once (on the back of the probe) to place LanProbe into the configuration mode. Use a narrow, pointed object (like a pen) to press the recessed CONFIG button.
LanProbe Operation Restarting the Probe 76
6 Download New Firmware
Download New Firmware Download New Firmware The instructions in this chapter describe how to download new firmware to the Agilent 4986B Ethernet LanProbe. This download procedure is only necessary to upgrade your LanProbe firmware to a new firmware release. New firmware for the LanProbe comes in the form of a binary file. This binary file can be received in the following ways: z Sent to you by an Agilent Support Representative, on 3.5" floppy disk.
Download New Firmware The following download procedures are covered in this chapter: z “Downloading Firmware using an HP-UX Workstation and a Terminal” on page 80 z “Downloading Firmware using a Networked PC and a Terminal” on page 84 z “Xmodem Download of Firmware” on page 88 You can also download firmware using NetMetrix. Refer to your NetMetrix documentation for details.
Download New Firmware Downloading Firmware using an HP-UX Workstation and a Terminal Downloading Firmware using an HP-UX Workstation and a Terminal The following instructions assume you are using HP-UX 9.0, or later. Before upgrading firmware, you must first establish an IP connection between your HP-UX workstation and LanProbe. The following steps are required to download firmware to your LanProbe: 1. “Install New Download Firmware on an HP-UX Workstation” below 2.
Download New Firmware Downloading Firmware using an HP-UX Workstation and a Terminal Download Firmware to LanProbe Once the new firmware is installed on the HP-UX workstation, you can download it to LanProbe. Verify the following before you start the download procedure: z LanProbe is connected to the network. z The IP address, subnet mask, and default gateway of LanProbe are configured correctly.
Download New Firmware Downloading Firmware using an HP-UX Workstation and a Terminal Main Menu - Revision 1. Modify/View configuration values -> 2. Modify/View security values -> 3. Modify/View interface values -> 4. Display interface summary 5. TFTP Download new firmware -> 6. XMODEM Download new firmware -> 7. Warm start and Exit 8.
Download New Firmware Downloading Firmware using an HP-UX Workstation and a Terminal 3. Verify that LanProbe’s IP address, subnet mask, and default gateway address, as displayed at the bottom of the Download Menu screen, are correct. If you need to change the configuration information, press 0 to return to the main menu and then press 1 to modify configuration options. 4. Press 1 from the Download Menu screen, and enter the filename to download. 5.
Download New Firmware Downloading Firmware using a Networked PC and a Terminal Downloading Firmware using a Networked PC and a Terminal You can download new firmware to your LanProbe using a networked personal computer (PC) and a dumb terminal. Before upgrading firmware, you must first establish an IP connection between your networked PC and LanProbe. The following steps are required to download firmware to LanProbe: 1. “Setup TFTP Server for Downloading” below 2.
Download New Firmware Downloading Firmware using a Networked PC and a Terminal Verify the following before you start the download procedure. z The probe is connected to the network. z The IP address, subnet mask, and default gateway of LanProbe are configured correctly. z A terminal (or a PC running terminal emulator software) is attached to the probe’s RS-232 port (using a null modem cable).
Download New Firmware Downloading Firmware using a Networked PC and a Terminal Main Menu - Revision 1. Modify/View configuration values -> 2. Modify/View security values -> 3. Modify/View interface values -> 4. Display interface summary 5. TFTP Download new firmware -> 6. XMODEM Download new firmware -> 7. Warm start and Exit 8. Cold start and Exit Figure 6-21: LanProbe Main Menu (Networked PC) NOTE Item 5 in Figure 6-21 is not displayed if the Allow TFTP firmware downloads menu item is not enabled.
Download New Firmware Downloading Firmware using a Networked PC and a Terminal 3. Verify that LanProbe’s IP address, subnet mask, and default gateway address, as displayed at the bottom of the Download Menu screen, are correct. If you need to change the configuration information, press 0 to return to the main menu and then press 1 to modify configuration options. 4. Press 1, from the Download Menu screen, and enter the filename to download. 5.
Download New Firmware Xmodem Download of Firmware Xmodem Download of Firmware You can download firmware from your PC to LanProbe via Xmodem by using the following procedure: 1. Access the HyperTerminal Windows 95 application or a similar communications program which supports Xmodem file transfer. 2. Connect your PC to LanProbe’s RS-232 connector using a null modem cable. Refer to “Cables and Connectors” on page 95, for more information on cables. 3.
Download New Firmware Xmodem Download of Firmware 6. Press 6 to display the XMODEM download menu shown in Figure 6-24. XMODEM Download Menu -- Firmware Rev. 1. Download at 38400 baud 2. Download at 19200 baud 3. Download at 9600 baud 0. Return to previous menu Figure 6-24: LanProbe XMODEM Download Menu (Networked PC) 7. Press 1, 2, or 3 to select the download baud rate. You receive the following message on your PC: Downloading to Flash: Receiving File. . .
Download New Firmware Xmodem Download of Firmware CAUTION If you selected a baud rate other than 9600, the message following the successful download will not be displayed correctly. In this case, wait approximately 2 minutes before power cycling the probe to ensure that the new firmware is written to FLASH memory correctly. If your download was not successful, it is recommended that you repeat the process using 9600 baud so that all error message will be displayed correctly.
A Cables and Connectors
Cables and Connectors Cables and Connectors This appendix lists cables for use with the Agilent 4986B Ethernet LanProbe. The minimum connector pin-out are shown if you wish to use an unlisted cable. Note that each connector pin-out does not necessarily match the pin-out for the corresponding Agilent cable, but cables manufactured using at least the minimum pin-out will function correctly.
Cables and Connectors Serial Port Interface Cables Serial Port Interface Cables The following table shows the recommended cables for connecting LanProbe’s serial port interface to a terminal or modem. Use the Agilent 24542G cable and a 25-pin to 9-pin straight-through adapter (if required) with the Agilent 4986B Ethernet LanProbe. Table A-1: Serial Port Interface Cable Cable Function Connect a terminal or PC to the probe port for configuring the probe.
Cables and Connectors Cable Connector Pin-Outs Cable Connector Pin-Outs LanProbe’s RS-232 Port Pin-Out The following table shows the pin-out for LanProbe’s 9-Pin RS-232 port (connector), which is used to connect to a terminal or modem using the appropriate cable.
Cables and Connectors Cable Connector Pin-Outs LanProbe RS-232 Modem Cable Connectors The following table shows the minimum pin-out for connecting LanProbe’s RS-232 port to a modem using a 9-pin male to 9-pin male cable. Table A-3: LanProbe to Modem Cable Min.
Cables and Connectors Cable Connector Pin-Outs The following table shows the minimum pin-out for connecting LanProbe’s RS-232 port to a modem using a 25-pin male to 9-pin female cable. Table A-4: LanProbe to Modem Cable Min.
Cables and Connectors Cable Connector Pin-Outs 10Base-T Network Connector Pin-Out The following table shows the 10Base-T to 10Base-T connector pin-outs.
Cables and Connectors Cable Connector Pin-Outs 98
B LanProbe Specifications
LanProbe Specifications LanProbe Specifications This appendix lists the specifications for the Agilent 4986B Ethernet LanProbe. Network Compatibility LanProbe monitors Ethernet version 2.0, IEEE 802.3. LanProbe can use either the network or the SLIP link to communicate with a management station. Network Connection The network connection is made using the standard 10Base-T (also known as RJ-45) connector.
LanProbe Specifications Power Requirements Power Module (0950-2546) Input:100 to 240 VAC, 50/60 Hz, 9.75 Amps Output:5 V, 2 Amps Accessory:100 to 240 VAC, 50/60 Hz, 9.5 Amps Range: 100 VAC to 240 VAC +/- 10% Environment Operating Non-Operating Temperature 0°C to 55°C (32°F to 131°F) -40°C to 70°C (-40°F to 158°F) Relative Humidity (non-condensing) 15% to 95% at 40°C (104°F) 15% to 90% at 65°C (149°F) Maximum Altitude 4.6 km (15,000 ft) 4.
LanProbe Specifications NOTE The parameter values shown in Table B-7 on page 103 are approximate and subject to change without notice. The values assume that RMON-2 tables have not been created. Host Table entries, Matrix Table entries, TopN entries, History buckets and Trace buffers (packet capture buffers) are allocated dynamically from the same memory allocation. The values shown for History buckets assume that no Trace buffers are configured.
LanProbe Specifications Table B-7: LanProbe Memory Allocation Parameter 16MB 32MB 49,000 102,000 12 12 Maximum entries per TopN study (e.g.
LanProbe Specifications RMON-2 Protocol Directory Table B-8 shows the RMON-2 protocol directory in your probe. NOTE The parameter values shown in Table B-8 were accurate at the time of printing and are subject to change without notice. Table B-8: RMON-2 Protocol Directory Description Local Index ID Parameters ethernet 1 0.0.0.1 0 llc (802.2) 2 0.0.0.2 0 snap 3 0.0.0.3 0 ianaAssigned 4 0.0.0.5 0 ethernet.ip 5 0.0.0.1.0.0.8.0 0.0 llc.ip 6 0.0.0.2.0.0.0.6 0.0 snap.ip 7 0.0.0.
LanProbe Specifications Table B-8: RMON-2 Protocol Directory (Continued) Description wildcard.chaosnet Local Index 22 ID 1.0.0.1.0.0.8.4 Parameters 0.0 ethernet.decnet unassigned 23 0.0.0.1.0.0.96.0 0.0 snap.decnet unassigned 24 0.0.0.3.0.0.96.0 0.0 wildcard.decnet unassigned 25 1.0.0.1.0.0.96.0 0.0 ethernet.decmop dump/load assistance 26 0.0.0.1.0.0.96.1 0.0 ethernet.decmop remote console 27 0.0.0.1.0.0.96.2 0.0 ethernet.decnet phaseIV 28 0.0.0.1.0.0.96.3 0.0 ethernet.
LanProbe Specifications Table B-8: RMON-2 Protocol Directory (Continued) Description Local Index ID Parameters wildcard.ip.igrp 50 1.0.0.1.0.0.8.0.0.0.0.88 0.0.0 wildcard.ip.ospfigp 51 1.0.0.1.0.0.8.0.0.0.0.89 0.0.0 wildcard.ip.mtp 52 1.0.0.1.0.0.8.0.0.0.0.92 0.0.0 wildcard.ipx.ncp 53 1.0.0.1.0.0.129.55.0.0.0.17 0.0.0 wildcard.ipx.sap 54 1.0.0.1.0.0.129.55.0.0.4.82 0.0.0 wildcard.ipx.rip 55 1.0.0.1.0.0.129.55.0.0.4.83 0.0.0 wildcard.ipx.netbios 56 1.0.0.1.0.0.129.55.0.0.4.
LanProbe Specifications Table B-8: RMON-2 Protocol Directory (Continued) Description Local Index ID Parameters wildcard.ip.tcp.netbios-dgm 77 1.0.0.1.0.0.8.0.0.0.0.6.0.0.0.138 0.0.0.0 wildcard.ip.tcp.netbios-ssn 78 1.0.0.1.0.0.8.0.0.0.0.6.0.0.0.139 0.0.0.0 wildcard.ip.tcp.news 79 1.0.0.1.0.0.8.0.0.0.0.6.0.0.0.144 0.0.0.0 wildcard.ip.tcp.irc 80 1.0.0.1.0.0.8.0.0.0.0.6.0.0.0.194 0.0.0.0 wildcard.ip.tcp.netware-ip 81 1.0.0.1.0.0.8.0.0.0.0.6.0.0.1.140 0.0.0.0 wildcard.ip.tcp.
LanProbe Specifications Table B-8: RMON-2 Protocol Directory (Continued) Description wildcard.ip.udp.snmptrap Local Index 106 ID Parameters 1.0.0.1.0.0.8.0.0.0.0.17.0.0.0.162 0.0.0.0 wildcard.ip.udp.irc 107 1.0.0.1.0.0.8.0.0.0.0.17.0.0.0.194 0.0.0.0 wildcard.ip.udp.netware-ip 108 1.0.0.1.0.0.8.0.0.0.0.17.0.0.1.140 0.0.0.0 1 Wildcard.ipx includes ianaAssigned.ipxOverRaw8023 as a wildcard.
Glossary
Glossary 10Base-T 10 Mbps, BASEband operation, unshielded Twisted-pair wiring used for Ethernet networks. Agent A node (or software/hardware on a node) that supplies network management information. Battery-backed RAM The probe’s memory that contains a copy of the probe configuration. If power is removed from the probe (either by unplugging the power cord or from a power outage), this memory is preserved by power provided by the probe's internal battery.
CRC (cyclic redundancy check) An error detection scheme used by the probe to ensure that packets received by the probe have not been corrupted during transmission from the source node. CSMA/CD (Carrier Sense Multiple Access/Collision Detection) The network access-control mechanism that is based on collisions and utilized by Ethernet networks. On contention-based networks, like Ethernet networks, each station must detect an idle network prior to transmitting.
IEEE 802.3 standard Part of the Institute of Electrical and Electronics Engineers 802 family of LAN standards. The 802.3 standard defines the physical layer (layer 1) and part of the data link layer (layer 2) of the ISO OSI reference model for a CSMA/CD LAN. The IEEE 802.3 standard evolved from Ethernet, but the two networks are not fully compatible with each other.
Manager A node that collects network management information from agents. Management station A station that collects network management information from probes. MAU (Medium Attachment Unit) The assembly used to provide the physical connection and access to a LAN. It is the device on the LAN that detects collisions. (A transceiver is also called a MAU in the IEEE 802.3 standard.) MIB (Management Information Base) A data structure used for communication and control of the probe.
Probe A device on the LAN that monitors all frames and produces network management information including current and historical traffic statistics and snapshots of selected frames. Probes are also known as monitors. Protocol A set of rules that governs data transfer among devices on a network. A protocol identifies the handshake type, frame size and format, timing, error recovery scheme, word size or other characteristics of each transfer, depending on the system.
Station A computer or other addressable device on a network, including PCs, terminals, probes, routers, and mainframes. A station must have an IP address. Subnet Mask Identifies the subnet field of a network address and is a 32-bit Internet address written in dotted-decimal notation. A subnet mask is used to divide a network into sub networks. Terminal An input/output device that permits interaction with a probe or computer. The device can be a display and keyboard, or a personal computer.
116
Index Symbols ~ Line On LED 49 Numerics 10Base-T Network Connector Pin-Out 97 10Base-T Networks 38 9000 System, Minimum Bootp Server Requirements 53 A Access Security 8 Accessories, Optional 12 Activity LED 10, 49 Address Map RMON-2 MIB 7 Agilent Assistance Phone Number xi Agilent Private MIB 7 Alarms RMON-1 MIB 7 Application Layer Traffic Matrix RMON-2 MIB 7 Autodiscovery Echo Interval 15, 19 B Bootp Daemon 55 Process Verification 67 Relay 53 Server Configuration and Installation 4 LanProbe Configurati
Management Station and LanProbe, for Modem 42 Modify/View Menu 18 Options 2 Connection Data Switch 45 In-Band 37 LanProbe to the Network 37 Local/Direct, LanProbe 39 Modem 40 Out-of-Band 37, 39 Connector 10Base-T (RJ-45) 97 Cable Pin-Outs 94 RJ-11 41, 42 RJ-45 to RJ-45 Connector Pin-Outs 97 RS-232 Modem Pin-Out, 9 to 9-Pin 95 RS-232 Modem Pin-Out,25 to 9-Pin 96 RS-232 Pin-Out, 25-Pin 94 RS-232, Terminal Connection 16 Terminal Cable Pin-Out, 25-Pin 96 Terminal Cable Pin-Out, 9-Pin 96 UTP Network Connector P
Installation 2, 32 and Bootp Server Configuration 4 and Configuration 4 LanProbe 30, 32 Rack or Cabinet 33 Table 33 Selecting a Location 31 Troubleshooting LanProbe 49 Verifying LanProbe 48 Interface Cables, Serial Port 93 Interface Summary Display, Menu 23 Interface Values Modify/View Menu 21 Introduction 2 IP Address 15, 22, 55 L LAN Manager Using 60 LanProbe 32 Cold Start 74 Menu Item 75 CONFIG Button 74 Configuration, Bootp Server 53 Connecting 37 Connecting to the Network 37 Cycling Power, Warm Start
Data Compression 44 Error Correction 44 Hang-Up String 26 Hardware Flow Control 43 Initialization String 26, 44 LanProbe Installation 42 Management Station Installation 41 No-Connect Responses 27 RS-232 Connector Pin-Out, 25 to 9-Pin 96 RS-232 Connector Pin-Out, 9 to 9-Pin 95 Serial Port IP Address 43 Speed 43 Subnet Mask 43 Modify/View Configuration Values Menu 18 Modify/View Interface Values Menu 21 Modify/View Security Values Menu 20 N NetMetrix/UX (for UNIX) HP OpenView 2 Network Layer Host Table RMON-
Events 7 Filters 7 History 7 Host Table 7 Host Top N 7 Log 7 Packet Capture 7 Segment Statistics 7 Traffic Matrix 7 Trap 7 RMON-2 MIB Address Map 7 Application Layer Host Table 7 Application Layer Traffic Matrix 7 Network Layer Host Table 7 Network Layer Traffic Matrix 7 Probe Configuration 7 Protocol Directory 7 Protocol Distribution 7 RMON Conformance 7 User History 7 RMON-2 Protocol Directory, LanProbe 104 RS-232 Connector (Port) Pin-Out, 9-Pin 94 Terminal Connection 16 S SAM 56 Save Changes and Exit Me
Sun SPARC System, Minimum Bootp Server Requirements 53 Supported MIBs 7 System HP 9000, Minimum Bootp Server Requirements 53 PC, Minimum Bootp Server Requirements 53 Sun SPARC, Minimum Bootp Server Requirements 53 System Overview 5 T Table Installation, LanProbe 33 Telemetry Port 22 Terminal Local, Configuration 11 PC, Emulating a 11 Probe Configuration (Local) 15 Using a Local 16 Terminal Cable Connector Pin-Out 25-Pin 96 9-Pin 96 Time 15, 19 Time Zone 15, 19 Traffic Matrix RMON-1 MIB 7 Trap RMON-1 MIB 7
Agilent Technologies, Inc. Offices Asia-Pacific Agilent Technologies, Inc. 24/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong, SAR Tel: (852) 3197–7777 Fax: (852) 2506–9284 Australia/New Zealand Agilent Technologies Australia Pty. Ltd. 347 Burwood Highway Forest Hill, Victoria 3131 Tel: 1 800 629 485 (Australia) Fax: (61 3) 9272 0749 Tel: 0 800 738 378 (New Zealand) Fax: (64 4) 802 6881 Canada Agilent Technologies Canada Inc.
