Datasheet

Chapter 3. Systems Management 135
Draft Document for Review January 29, 2013 12:52 pm 8068ch03-Sys Manage.fm
advantage of SSM is transmission of hardware and software inventory data to IBM using
ESA, which assists in troubleshooting the problem as well as monitor the dependencies.
To access the Service and Support Manager (SSM), click on Home menu  Service and
Support, as shown in Figure 3-76.
Figure 3-76 Opening Service and Support Manager (SSM)
SSM interface opens up, which shows comprehensive set of Service Management tools in
one tabular view, as shown in Figure 3-77 on page 136.
Note: If you do not setup the Electronic Service Agent (ESA) then problems will be
collected in the FSM management appliance but will not be reported to IBM, however, you
can always use the FSM itself to monitor and track your serviceable problems.