Datasheet
IBM United States Hardware Announcement 110-013 IBM is a registered trademark of International Business Machines Corporation
8
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and conditions
Field installable feature
Yes
Warranty period
One year
IBM 6Gb HBA Adapters and ServeRAID M5000 Battery Mount Cable
•
Warranty period
1
: 1 year
• Service type (IOR/IOE/CCE/CCR): CRU
• Maintenance agreement: No
• Optional upgrade: No
These features assume the same warranty or maintenance terms as the machine in
which they are installed for the remainder of the warranty or maintenance period for
such machine or the original option warranty, whichever is greater.
1
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?
brandind=5000008
Alternatively, this information is available through your IBM representative or
reseller. Copies are available upon request.
With respect to on-site service, IBM sends a technician after attempting to diagnose
and resolve the problem remotely.
Customer setup
Yes
Machine code
No license terms apply.