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IBM Europe, Middle East, and Africa Services Announcement

ZS11-0012, dated January 4, 2011

IBM Europe, Middle East, and Africa Services

Announcement ZS11-0012

IBM is a registered trademark of International Business Machines Corporation

IBM ServicePac offerings for warranty and

maintenance upgrades for IBM System p products

Table of contents

1 Overview 6 Prices

1 Planned availability date 6 Announcement countries

2 Description

At a glance

This announcement will withdraw selected System p® products.

Overview

IBM® ServicePac® products offer a range of hardware maintenance or maintenance

upgrade coverage in an electronic format. ServicePac is available through the same

IBM Business Partners who sell the related IBM hardware. With these ServicePacs,

you get an upgrade solution at the same time you purchase the IBM machine. The

number of unique ServicePacs is kept to a minimum and each part number supports

a range of machine types.

To select the correct ServicePac for a particular machine type, a selection guide is

available with a complete list of machine types for cross-reference. Alternatively,

additional ServicePac information and prices can be found at

http://www-01.ibm.com/sales/gss/spst/servicepac/extProductSelectorWWW.do

ServicePacs can be ordered by part number through SAP in the same way other

IBM products are ordered. The simple registration process ensures fast and efficient

coverage. To be eligible for service, a ServicePac must be purchased within 30

days of the purchase of the machine type to which it applies. A ServicePac must

be registered within 15 days of purchase by completing the ServicePac online

registration at

http://www.ibm.com/servicepac

Planned availability date

January 4, 2011

Summary of content (7 pages)

PAGE 1
IBM Europe, Middle East, and Africa Services Announcement ZS11-0012, dated January 4, 2011 IBM ServicePac offerings for warranty and maintenance upgrades for IBM System p products Table of contents 1 1 2 Overview Planned availability date Description 6 6 Prices Announcement countries At a glance This announcement will withdraw selected System p® products. Overview IBM® ServicePac® products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format.
PAGE 2
Description The following ServicePac part numbers and their associated machine types are included in this announcement: System p ServicePac offerings The following part numbers are available in the following countries: • Belgium • Denmark • Finland • • France Greece • Israel • Italy • Norway • Portugal • South Africa • Spain • Sweden • United Kingdom 1 2 ServicePac ID part number 38R3562 38R3563 38R3564 38R3565 38R3566 38R3567 38R3568 38R3569 RS102 RS103 RS104 RS105 RS106 RS107 RS
PAGE 3
• Romania • Russia • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • United Kingdom 2 ServicePac ID part number ServicePac description Eligible Machine type Model 39K3050 RS110 1 Year IOR 9x5 SBD 39K3051 RS111 1 Year IOR 24x7 SBD 40M7624 40M7625 41W9700 41W9701 41W9702 41W9703 41W9704 41W9705 41W9706 41W9707 41W9708 RS112 RS113 RS114 RS115 RS116 RS117 RS118 RS119 RS120 RS121 RS122 3 3 3 3 3 3 3 3 1 1 1 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5 SBD 24x7 SBD 9x5
PAGE 4
6D3965 RS192 4 Year IOR 9x5 SBD 46D3966 RS193 4 Year IOR 24x7 SBD 46D3967 RS194 5 Year IOR 9x5 NBD 46D3968 RS195 5 Year IOR 9x5 SBD 46D3969 RS196 5 Year IOR 24x7 SBD 46D4244 46D4245 46V4623 68Y5668 68Y5669 84Y2179 RS206 RS207 RS211 RS212 RS213 RS214 3 3 3 3 3 3 84Y2180 RS215 3 Year IOR 24x7 SBD 88Y8178 88Y8179 RS216 RS217 3 Year IOR 5x9 SBD 3 Year IOR 24x7 SBD Year Year Year Year Year Year IOR IOR IOR IOR IOR IOR 5x9 SBD 24x7 SBD 24x7 SBD 5x9 SBD 24x7 SBD 5x9 SBD 0792 0793 0792 0
PAGE 5
46D3461 46D3462 46D3970 RS186 RS187 RS197 5 Year IOR 9x5 SBD 5 Year IOR 24x7 SBD 3 Year IOR 9x5 NBD 46D3971 RS198 3 Year IOR 9x5 SBD 46D3972 RS199 3 Year IOR 24x7 SBD 46D3973 RS200 4 Year IOR 9x5 NBD 46D3974 RS201 4 Year IOR 9x5 SBD 46D3975 RS202 4 Year IOR 24x7 SBD 46D3976 RS203 5 Year IOR 9x5 NBD 46D3977 RS204 5 Year IOR 9x5 SBD 46D3978 RS205 5 Year IOR 24x7 SBD 46D4246 46D4247 RS208 RS209 3 Year IOR 5x9 SBD 3 Year IOR 24x7 SBD 7988 7988 0792 0793 0792 0793 0792 0793 0792 079
PAGE 6
The sum of the two elements, two hours PD plus four hours IOR after PD, is the onsite response time target, which is consistent with the service description for samebusiness-day (SBD) on-site response (IOR) coverage. For IOR SBD and 24 x 7 hours of coverage, the average target on-site response time is six hours, which is equal to a two-hour average target for PD and four-hour average target for IOR after PD.
PAGE 7
• Portugal • Romania • Russia • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Turkey • United Kingdom 2 1 Except overseas territories 2 United Kingdom mainland only Trademarks System p, IBM and ServicePac are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others.