Datasheet

13-11-2009
79
IBM Remote Technical Support for Director Software
Remote support offerings for IBM Director Software product running on IBM eServer System x
For details on this offering - refer to announcement letter ( PLET ) ZS04-0118 on www.ibm.com/common/ssi
DESCRIPTION TYPE Pac description Pac ePac DKR Euro € NKR SKR
IBM eServer System x IBM Director 1yr sup 1 to 10 Agents PC256 29R5097 2.845 383 3.219 3.466
IBM Director 1yr sup 11 to 20 Agents PC257 29R5098 5.338 719 6.039 6.502
IBM Director 1yr sup 21 to 50 Agents PC258 29R5099 11.395 1.540 12.888 13.877
This Service provides a remote telephone based software support action for customers who have either purchased IBM Director
for standalone usage or purchased the increased functionality which comes from the Server Plus Pacs sold by System x.
The service provides remote assistance with questions pertaining to the installation / setup and configuration of the IBM Director and
Server Plus Pac products. With unlimited calls your clients can call as often as needed and received quick and efficient responses.
Highlights of the offering include:
Software Support focused on the IBM Director product
Access to technical experts
Unlimited calls and unlimited callers
Single point of Contact
Attractively priced, predicatable support costs - one time fee for one year of support
Packaged on a "number of Director Agents" basis
Supported Products:
System x System Software - BIOS / Drivers / Firmware
IBM Director / Systems Director (and future releases) including: Server / Agent / console
Plus: Active PCI Manager / Capacity Manager / Rack Manager / Software Rejuvenation / System Availability / Software Distribution /
Remote Deployment Manager
Hours of Coverage (local Country) - 0900 to 1700