Datasheet

13-11-2009
76
IBM Basic VMware support for System x
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are
trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote
Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.
DESCRIPTION Years Coverage for Pac ePac DKR Euro € NKR SKR
ServicePac for Support Line for VMware on System x or BladeCenter - 51J8569-> 51J8580 and 71Y2797-> 71Y2809
Basic level VMware support within a ServicePac (not sold standalone) only provides support on selected VMware products - no guest OS
and not any IBM Director support.
a. Gold level support provides 9x5 support
b. Platinum level support provides 24x7 support for Customer Critical Problems
c. Foundation level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup.
d. Standard level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup, HA
e. Enterprise level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup, HA, Vmotion, DRS, DPM
f. Support for VCMS is not included within these part numbers.
g. Designed primarily for the pilot phase of a VMware implementation
h. Support for full production environments is best provided by part numbers 12X6780-> 12X6787 or 46D3512-> 46D3519
Product Groups explained
Foundation / Essentials covers the products covered under the V3i release (Foundation) and vSphere4 (Essentials or Essentials Plus)
versions of VMware.
Standard covers the products included within the v3i or vSphere4 Standard versions of VMware.
Advanced level support cover products within vSphere4 Advanced Group as defined by VMware
Enterprise / Enterprise Plus covers the products included within the v3i (Enterprise) or vSphere4 (Enterprise and Enterprise Plus)
versions of VMware.
Supported products -> http://www-03.ibm.com/services/sl/products/java3.html
For the Gold and Platinum options select VMware - Foundation / Standard or Enterprise to see what is supported