Datasheet

13-11-2009
75
IBM Basic VMware support for System x
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are
trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote
Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.
DESCRIPTION Years Coverage for Pac ePac DKR Euro € NKR SKR
VMware Foundation/Essentials level support
1 2 Way @ 9x5 PC818 51J8569 1.424 192 1.737 2.100
VMware Standard level support
1 2 Way @ 9x5 PC819 51J8570 2.352 316 2.869 3.469
VMware Advanced level support 1
2 Way @ 9x5 na 71Y2802 3.053 410 3.724 4.502
VMware Enterprise/Enterprise Plus level support
1 2 Way @ 9x5 PC820 51J8571 3.668 493 4.474 5.408
VMware Foundation/Essentials level support
3 2 Way @ 9x5 PC821 51J8572 3.845 516 4.689 5.669
VMware Standard level support
3 2 Way @ 9x5 PC822 51J8573 6.346 852 7.738 9.355
VMware Advanced level support 3
2 Way @ 9x5 na 71Y2803 8.249 1.110 10.058 12.160
VMware Enterprise/Enterprise Plus level support
3 2 Way @ 9x5 PC823 51J8574 9.895 1.330 12.066 14.587
Gold level VMware (v3i or vSphere4) support on
see above
System x / Blade @ 9x5
see above
VMware Foundation/Essentials level support
1 2 Way @ 24x7 PC824 51J8575 1.783 240 2.175 2.629
VMware Standard level support
1 2 Way @ 24x7 PC825 51J8576 2.939 395 3.585 4.334
VMware Advanced level support 1
2 Way @ 24x7 na 71Y2804 3.816 513 4.654 5.627
VMware Enterprise/Enterprise Plus level support
1 2 Way @ 24x7 PC826 51J8577 4.580 615 5.585 6.752
VMware Foundation/Essentials level support
3 2 Way @ 24x7 PC827 51J8578 4.808 646 5.863 7.088
VMware Standard level support
3 2 Way @ 24x7 PC828 51J8579 7.930 1.070 9.669 11.690
VMware Advanced level support 3
2 Way @ 24x7 na 71Y2805 10.311 1.390 12.573 15.200
VMware Enterprise/Enterprise Plus level support
3 2 Way @ 24x7 PC829 51J8580 12.373 1.670 15.087 18.240
Platinum level VMware (v3i or vSphere4) support on
see above
System x / Blade @ 24x7
see above
VMware vCenter Standard per Mgmt srv 1
1 Server @ 9x5 na 71Y2797 3.134 422 3.659 4.358
VMware vCenter Heartbeat per Mgmt srv 1
1 Server @ 9x5 na 71Y2806 6.436 866 7.514 8.950
VMware vCenter Standard per Mgmt srv 3
1 Server @ 9x5 na 71Y2798 7.836 1.060 9.147 10.895
VMware vCenter Heartbeat per Mgmt srv 3
1 Server @ 9x5 na 71Y2807 15.392 2.070 17.967 21.401
Gold level ServicePac Support for VMware on
see above
System x for vCenter Management Server V4 @ 9x5
see above
VMware vCenter Standard per Mgmt srv 1
1 Server @ 24x7 na 71Y2800 3.918 527 4.574 5.448
VMware vCenter Heartbeat per Mgmt srv 1
1 Server @ 24x7 na 71Y2808 7.696 1.040 8.984 10.701
VMware vCenter Standard per Mgmt srv 3
1 Server @ 24x7 na 71Y2801 9.795 1.320 11.434 13.619
VMware vCenter Heartbeat per Mgmt srv 3
1 Server @ 24x7 na 71Y2809 19.243 2.590 22.462 26.755
Platinum level ServicePac Support for VMware on
see above
System x for vCenter Management Server V4 @ 24x7
see above