Datasheet

13-11-2009

IBM Enhanced Support Line for VMware

IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac.

Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System

For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.com/common/ssi

DESCRIPTION Years Coverage for Pac ePac DKR Euro € NKR SKR

- Red Hat Linux, Novell SuSE Linux, IBM Director

f. Helps reduce downtime and therefore increase productivity

g. Allows the packaging of software support into the HW and SW Sale

h. Provides defect support

i. Supplements internal staff with IBM's skills in these product areas.

j. Support Line staff have many years of experience in supporting environments from multiple vendors and dealing with multiple escalation routes

- to the different vendors (VMware / Microsoft / Red Hat / Novell SuSE) enabling us to provide integrated support to our clients.

j. Part Numbers 46D3512 to 46D3519 provide 9x5 (office hours - Monday to Friday support)

k. Highest level of support available within a ServicePac for VMware environments on System x / Blade

l. IBM's recommended ServicePac part numbers for VMware support.

Supported products -> http://www-03.ibm.com/services/sl/products/java3.html

Select your country and the VMware product group for the 12X6780-> 12X6787 or 46D3512-> 46D3519 P/N's