Datasheet

13-11-2009
73
IBM Enhanced Support Line for VMware
IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac.
Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System
For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.com/common/ssi
DESCRIPTION Years Coverage for Pac ePac DKR Euro € NKR SKR
24x7 Enhanced VMware Software Support 1
2 Way @ 24x7 PC660 12X6780 5.155 692 6.287 7.600
24x7 Enhanced VMware Software Support 1
4 Way @ 24x7 PC661 12X6781 9.280 1.250 11.316 13.680
24x7 Enhanced VMware Software Support 1
8 Way @ 24x7 PC662 12X6782 16.242 2.180 19.804 23.941
24x7 Enhanced VMware Software Support 1
Blades @ 24x7 PC663 12X6783 36.084 4.850 43.996 53.190
24x7 Enhanced VMware Software Support 3
2 Way @ 24x7 PC664 12X6784 13.917 1.870 16.970 20.515
24x7 Enhanced VMware Software Support 3
4 Way @ 24x7 PC665 12X6785 25.055 3.370 30.549 36.932
24x7 Enhanced VMware Software Support 3
8 Way @ 24x7 PC666 12X6786 43.844 5.890 53.457 64.627
24x7 Enhanced VMware Software Support 3
Blades @ 24x7 PC667 12X6787 97.435 13.080 118.798 143.621
Enhanced ServicePac Support Line for VMware on
see above
System x (Vi3 or vSphere4 - Enhanced) @ 24x7
see above
9x5 Enhanced VMware Software Support 1
2 Way @ 9x5 PC 797 46D3512 4.124 554 5.029 6.080
9x5 Enhanced VMware Software Support 1
4 Way @ 9x5 PC798 46D3513 7.423 996 9.051 10.942
9x5 Enhanced VMware Software Support 1
8 Way @ 9x5 PC799 46D3514 12.989 1.750 15.837 19.147
9x5 Enhanced VMware Software Support 1
Blades @ 9x5 PC800 46D3515 28.872 3.880 35.203 42.559
9x5 Enhanced VMware Software Support 3
2 Way @ 9x5 PC801 46D3516 11.137 1.500 13.580 16.417
9x5 Enhanced VMware Software Support 3
4 Way @ 9x5 PC802 46D3517 20.042 2.690 24.437 29.543
9x5 Enhanced VMware Software Support 3
8 Way @ 9x5 PC803 46D3518 35.076 4.710 42.767 51.703
9x5 Enhanced VMware Software Support 3
Blades @ 9x5 PC804 46D3519 77.946 10.460 95.036 114.894
Enhanced ServicePac Support Line for VMware on
see above
System x (Vi3 or vSphere4 - Enhanced) @ 9x5
see above
ServicePac for Support Line for VMware on System x or BladeCenter - 12X6780-> 12X6787 and 46D3512-> 46D3519
The robust, full support offering for customers using VMware in production environments who want an integrated support contract including:
VMware product support, Guest Operating Systems support within the partitions (MS Windows and/or Linux) plus IBM Director support.
a. Provides a single point of contact for questions on VMware / Windows / Linux / IBM Director on System x
b. Answers 'how to' / defect and usage questions on VMware + Windows / Linux and IBM Director
c. Gives customers easy access to our VMware, Microsoft & Linux + IBM Director skills (Windows / Linux / IBM Director skills excluded from Gold
- and Platinum options)
d. Provides 24 x 7 coverage for the customers operations (Part Numbers 12X6780 to 12X6787)
e. Complements the total VMware solution from IBM by supporting the following:
- ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Consolidated Backup,
- High Availability, VMotion, Storage VMotion, VCMS