Datasheet

13-11-2009
70
IBM ServicePac for Enhanced Technical Support - Gateway
IBM ServicePac offers Enhanced Technical Support Gateway a new version of the Enhanced Technical Support tailored for
IBM Power System, IBM System i and IBM System p. Support is combined within a single part number for ease of sale with the IBM System
For details on these offerings - refer to announcement letter ( PLET ) ZS08-0227 on www.ibm.com/common/ssi
1 Year ETS Gateway coverage for Machine type- model # Pac P/N DKR € NKR SKR
7037-A50, 7047-185, 8203-E4A, 8204-E8A, 9110-51A, 9111-285, 9115-505, 9131-52A, 9133-55A, 9407-515 ETS05 51J8843 8.211 1.100 8.856 10.343
9116-561, 9117-MMA, 9125-F2A, 9406-525, 9407-M15 ETS06 51J8844 13.066 1.760 14.092 16.458
9406-550, 9408-M25, 9409-M50 ETS07 51J8845 20.515 2.750 22.125 25.839
Enhanced Technical Support Gateway - 1 year for one additional LPAR ETS14 40Y5803 2.986 400 3.221 3.761
Enhanced Technical Support - Gateway is a service which complements and enhances the basic IBM support offerings, such as
IBM Software Maintenance and IBM Hardware Maintenance, by providing a superior and low-cost proactive support experience.
ETS - Gateway will provide a dedicated Web portal that allows you to access personalized notifications regarding maintenance, security,
and performance of your IBM Power System, IBM System i, or IBM System p server, which will help you to maximize your IT availability.
Through the ETS - Gateway Web Portal, you have also access to a dedicated team of IBM specialists who will assist you in the
interpretation of the available reports and information and will provide related recommendations.
ServicePac are available through the same Business Partners who sell the related IBM hardware. With these ServicePac, you get an
off-the-shelf upgrade solution at the same time you purchase the IBM machine
The number of unique ServicePacs is kept to a minimum with each part number supporting a range of machine types. To select the correct
number supporting a the machine type you can use a selection guide that includes a complete list of machine types with cross-references.
Alternatively, you can find ServicePac prices and information at:
www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do
You can order ServicePacs by part number through SAP in the same way that you order your IBM hardware.
The simple registration process ensures that you receive fast and efficient coverage