Datasheet

13-11-2009
56
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type Model covered
Years
Covered within Pac ePac DKR Euro () NKR SKR
1740
DS4000 / EXP7xx see above
SAP
1RX, 71J see above
SAP
DS4400 / 4500 see above
1742
90X see above
1742
1RX see above
1 5days x 9hrs - NBD response
SD400 44J8575
5.453 732 5.792 6.900
1 5days x 9hrs - 4hrs.response
SD401 44J8576
6.968 936 7.403 8.820
1 7days x 24hrs - 4hrs.response
SD402 44J8577
7.799 1.060 8.281 9.860
2 5days x 9hrs - NBD response
SD403 44J8578
10.095 1.370 11.015 12.631
2 5days x 9hrs - 4hrs.response
SD404 44J8579
12.907 1.740 14.079 16.152
2 7days x 24hrs - 4hrs.response
SD405 44J8580
14.440 1.940 15.750 18.073
1742
DS4400 / 4500 see above
SOF 1RU
see above
1 5days x 9hrs - NBD response
SD104 41E9367
34.227 4.600 36.344 43.295
1 5days x 9hrs - 4hrs.response
SD105 41E9368
42.439 5.700 45.064 53.682
1 7days x 24hrs - 4hrs.response
SD106 41E9369
48.857 6.560 51.878 61.800
2 5days x 9hrs - NBD response
SD107 41E9370
63.381 8.500 69.146 79.322
2 5days x 9hrs - 4hrs.response
SD108 41E9371
78.587 10.530 85.736 98.353
2 7days x 24hrs - 4hrs.response
SD109 41E9372
90.471 12.120 98.701 113.226
1750 DS6800
see above
SOF 511
see above
1 5days x 9hrs - NBD response
SD110 41E9373
18.804 2.530 19.968 23.786
1 5days x 9hrs - 4hrs.response
SD111 41E9374
23.290 3.130 24.730 29.460
1 7days x 24hrs - 4hrs.response
SD112 41E9375
26.844 3.610 28.504 33.955
2 5days x 9hrs - NBD response
SD113 41E9376
34.824 4.670 37.993 43.584
2 5days x 9hrs - 4hrs.response
SD114 41E9377
43.130 5.780 47.054 53.979
2 7days x 24hrs - 4hrs.response
SD115 41E9378
49.708 6.660 54.230 62.211
1750 DS6800
see above
SOF EX1
see above
1 5days x 9hrs - 4hrs.response
SD717 54Y4638
11.281 1.520 12.166 14.206
1 7days x 24hrs - 4hrs.response
SD718 54Y4639
12.993 1.750 14.015 16.371
2 5days x 9hrs - 4hrs.response
SD719 54Y4640
21.886 2.940 23.603 27.568