Datasheet

13-11-2009
3
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type Model covered Years Covered within Pac ePac DKR Euro () NKR SKR
4 5days x 9hrs - 4hrs. response PC396 40M6877 11.462 1.540 12.013 14.806
4 7days x 24hrs - 4hrs. response PC397 40M6878 17.421 2.340 18.259 22.503
5 5days x 9hrs - 4hrs. response PC398 40M6879 16.938 2.280 17.752 21.879
5 7days x 24hrs - 4hrs. response PC399 40M6880 22.123 2.970 23.187 28.577
8863 System x 366, 3850 see above
8864 System x 3850 see above
8865 System x 260 see above
8866 System x 3800 see above
8872 System x 460, 3950 see above
8874 System x 460, 3950 see above
8878 System x 3850 see above
8879 System x 3950 see above
8877 System x 3755 see above
3 5days x 9hrs - 4hrs. response PC534 10N3281 614 83 645 794
3 7days x 24hrs - 4hrs. response PC535 10N3282 752 101 789 973
4 5days x 9hrs - 4hrs. response PC536 10N3283 800 108 840 1.035
4 7days x 24hrs - 4hrs. response PC537 10N3284 987 133 1.035 1.276
5 5days x 9hrs - 4hrs. response PC538 10N3285 987 133 1.035 1.276
5 7days x 24hrs - 4hrs. response PC539 10N3286 1.222 164 1.281 1.579
1735 Console Switch see above
3 5days x 9hrs - 4hrs.response PC628 12X6604 3.157 424 3.441 3.955
3 7days x 24hrs - 4hrs.response PC629 12X6605 4.478 601 4.881 5.610
4 5days x 9hrs - 4hrs.response PC630 12X6606 4.870 654 5.072 6.105
4 7days x 24hrs - 4hrs.response PC631 12X6607 7.826 1.060 8.149 9.809
5 5days x 9hrs - 4hrs.response PC632 12X6608 8.057 1.090 8.390 10.099
5 7days x 24hrs - 4hrs.response PC633 12X6609 11.527 1.550 12.003 14.447
7979 System x 3650 see above
3 5days x 9hrs - 4hrs.response PC634 12X6610 2.448 329 2.668 3.067
3 7days x 24hrs - 4hrs.response PC635 12X6611 3.175 427 3.461 3.978
4 5days x 9hrs - 4hrs.response PC636 12X6612 4.054 544 4.222 5.082
4 7days x 24hrs - 4hrs.response PC637 12X6613 5.667 761 5.901 7.103
5 5days x 9hrs - 4hrs.response PC638 12X6614 5.834 783 6.075 7.312