Datasheet

13-11-2009
15
System x Committed Service w/ 8Hours FixTime
IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.
The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System
and restoration of the failing machine to operational readiness.
For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is
not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.
7163 x3755 see above
8872 x3950/x460 see above
3 7days x 24hrs Onsite 8hrs FIX PC1114 68Y4939 29.057 3.910 36.218 44.173
7233 x3950 see above