Datasheet

13-11-2009

System x Committed Service w/ 8Hours FixTime

IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.

The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System

and restoration of the failing machine to operational readiness.

For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is

not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.

3 7days x 24hrs Onsite 8hrs FIX PC1106 68Y4931 6.907 929 8.610 10.502

4192 x3350 see above

7946 x3550 ann 10 November into PC1105

7973 x3400 see above

7975 x3400 see above

7984 x3455 see above

7985 x3655 see above

3 7days x 24hrs Onsite 8hrs FIX PC1107 68Y4932 7.047 948 8.785 10.714

7979 x3650 see above

3 7days x 24hrs Onsite 8hrs FIX PC1108 68Y4933 8.110 1.090 10.109 12.330

7837 x3400 see above

7947 x3650 ann 10 November

3 7days x 24hrs Onsite 8hrs FIX PC1109 68Y4934 8.669 1.170 10.806 13.180

7947 x3650 ann 10 November into PC1108

7977 x3500 see above

3 7days x 24hrs Onsite 8hrs FIX PC1110 68Y4935 10.067 1.360 12.549 15.306

7943 x3655 see above

3 7days x 24hrs Onsite 8hrs FIX PC1111 68Y4936 13.144 1.770 16.384 19.982

7836 x3400 see above

7948 x3450 see above

3 7days x 24hrs Onsite 8hrs FIX PC1112 68Y4937 17.059 2.300 21.264 25.934

7839 x3500 see above

8863 x3850/x366 see above

8864 x3850 see above

8865 x3800/x260 see above

8877 x3755 see above

8878 x3950 see above

8879 x3950 see above

8874 x3950/x460 see above

3 7days x 24hrs Onsite 8hrs FIX PC1113 68Y4938 19.856 2.670 24.750 30.186

8866 x3800 see above

7141 x3850 see above