Datasheet

13-11-2009

System x Committed Service w/ 8Hours FixTime

IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.

The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System

and restoration of the failing machine to operational readiness.

For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is

not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.

This service is available in restricted geographies only, where the following applies:

This service is available within 50Km of Århus and Copenhagen only

This service is available within 120Km of Helsinki, Turku, Tampere and Oulu only

This service is available within 50Km of Oslo only

This service is available within 100Km of Stockholm, Malmö and Göteborg only

Type Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR

3 7days x 24hrs Onsite 8hrs FIX PC1101 68Y4926 2.668 359 3.326 4.056

4194 x3250 see above

4365 x3250 see above

4252 x3250 see above

3 7days x 24hrs Onsite 8hrs FIX PC1102 68Y4927 3.747 504 4.671 5.697

4368 x3200 see above

7328 x3200 see above

3 7days x 24hrs Onsite 8hrs FIX PC1103 68Y4928 4.250 572 5.299 6.463

4347 x3105 see above

4363 x3200 see above

4364 x3200 see above

7941 x3455 see above

7974 x3400 see above

3 7days x 24hrs Onsite 8hrs FIX PC1104 68Y4929 4.390 591 5.473 6.675

4193 x3350 see above

7978 x3550 see above

3 7days x 24hrs Onsite 8hrs FIX PC1105 68Y4930 4.894 658 6.101 7.441

4190 x3250 see above

4362 x3200 see above

4367 x3200 see above

7940 x3455 see above

7976 x3400 see above

4251 x3250 see above

7327 x3200 see above

7946 x3550 ann 10 November