Datasheet

IBM Europe, Middle East, and Africa Hardware
Announcement ZG11-0329
IBM is a registered trademark of International Business Machines Corporation
8
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
ServicePacs
The announced products are also eligible for ServicePac® warranty upgrades.
ServicePacs provide a higher level of service than that provided under the base IBM
Machine Warranty.
ServicePacs can be purchased from your IBM Business Partner and are specific to
the machines/products listed.
ServicePac PC Ordering part
offering number number
3yr On-site Repair PC859 e-ServicePac 51J8874
9hr x 5 days 4hr Resp Tar
3yr On-site Repair PC860 e-ServicePac 51J8875 (2)
24hr x 7 days 4hr Resp Target
3yr On-site Repair PC511 e-ServicePac 41W9365 (4)
24hr x 7 days 6hr Committed
Service
3yr On-site Repair PC865 e-ServicePac 51J9454
24hr x 7 days 6hr Committed (UK only)
Service
3yr On-site Repair PC1470 e-ServicePac 91Y7384
24hr x 7 days 8hr Committed (France only)
Service
3yr On-site Repair PC1469 e-ServicePac 91Y7383
24hr x 7 days 6hr Committed (Italy only)
Service
3yr On-site Repair PC1468 e-ServicePac 91Y7382 (7)
24hr x 7 days 6hr Committed
Service
3yr On-site Repair PC533 e-ServicePac 41W9684 (5)
24hr x 7 days 8hr Committed
Service
3yr On-site Repair PC1467 e-ServicePac 91Y7381 (11)
24hr x 7 days 8hr Committed
Service
3yr On-site Repair PC1472 e-ServicePac 91Y7386 (12)
24hr x 7 days 24hr Committed
Service
3yr On-site Repair PC1473 e-ServicePac 91Y7387 (6)
24hr x 7 days 24hr Committed
Service
4yr On-site Repair PC861 e-ServicePac 51J8876 (2)