User Manual

IBM Europe, Middle East, and Africa Hardware
Announcement ZG12-0300
IBM is a registered trademark of International Business Machines Corporation
10
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM . Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and conditions for Express Seller products
The designated products are available only as part of the IBM Express Seller
program. For full details of the terms and conditions refer to the Express Seller
Program Terms and Conditions applicable to a specific Business Partner.
Note: Copies of the Express Seller Program Terms and Conditions are available
locally.
In summary:
• Orders for Express Seller Products must be placed on an order specifically
identified as 'Express Seller' and should not contain any other (non-Express
Seller) product.
• Orders may be placed only for currently eligible Express Seller products.
• IBM will undertake to deliver products purchased under the terms of the Express
Seller program within a specified number of days. For full details of the delivery
terms for your country refer to the Express Seller Program Terms and Conditions.
• Products purchased under this program are eligible for 15 days’ price protection
from the date of shipment. For full details refer to the program Terms and
Conditions.
• There is no accommodation for the return to IBM of any products ordered under
the terms of this program.
• Products purchased under the terms of this offering are not available to be sold
as part of a Special Bid.
Warranty service upgrades
IBM hourly service rate classification
Two