For the latest version of this online publication, go to http://www.ibm.
Note Before using this information and the product it supports, be sure to read “Safety notices” on page vii and “Notices and Trademarks” on page 75. First Edition (August 2001) © Copyright International Business Machines Corporation, 2001. All rights reserved. US Government Users Restricted Rights — Use,duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Safety notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Modem safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Laser compliance statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x About this book . . .
Customizing a Rapid Access Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rapid Access Wireless keyboard and mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the IBM ScrollPoint mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Removing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power-on self-test (POST) . . . . . . . . .
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Safety notices DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
• Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé et mis à la terre. • Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit. • Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou déconnecter les câbles d’interface.; • Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation, ou en présence de dommages matériels.
Dispose of the battery as required by local ordinances or regulations. ATTENTION Danger d'explosion en cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type ou d'un type équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.
• N’installez jamais de cordons téléphoniques durant un orage. • Les prises téléphoniques ne doivent pas être installées dans des endroits humides, excepté si le modèle a été conçu à cet effet. • Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant que la ligne ait été déconnectée du réseau téléphonique. • Soyez toujours prudent lorsque vous procédez à l’installation ou à la modification de lignes téléphoniques.
classe 1. Dans les autres pays, elle est certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC EN 60 825. Lorsqu'une unité de CD-ROM/DVD-ROM est installée, tenez compte des remarques suivantes: ATTENTION: Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. L'ouverture de l'unité de CD-ROM/DVD-ROM peut entraîner un risque d'exposition au rayon laser.
xii User Guide
About this book This book will help you become familiar with your IBM® computer and its features. It describes how to operate, maintain, and install options in your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book. Conventions used in this book The conventions used in this book denote text with special meaning. The following are explanations of the conventions.
Related information The following is a description of sources of additional information about your computer. The documents are available in Adobe Acrobat PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Access IBM This is a desktop application with links to helpful information about your computer. It can be opened by clicking the Access IBM icon or Start -> Access IBM on your desktop.
Chapter 1. Product overview Thank you for selecting an IBM NetVista X computer. Your computer incorporates many of the latest advances in computer technology. This chapter provides an overview of the computer, features, and preinstalled software. Identifying your computer In most instances, the best way to identify your computer is by the machine type/model number. The machine type/model number indicates the various features of the computer, such as the type of microprocessor and the number of bays.
Hardware features The following information covers a variety of models. For a listing of features for your specific model, refer to the System Summary screen in the IBM Setup Utility. For more information, see Chapter 4, “Using the IBM Setup Utility program,” on page 27.
System management features • Wake on LAN® • Wake on Ring • Wake on Alarm • Automatic power-on startup • System Management BIOS and software Keyboard and mouse features • IBM ScrollPoint® III mouse (some models) • IBM Rapid Access® IIIe, Universal Serial Bus (USB), keyboard (some models) • IBM Rapid Access Wireless keyboard and mouse (some models) • IBM Preferred USB keyboard (some models) Expansion capability • Two low-profile PCI adapter expansion slots • Six USB connectors • Two DIM
Supported operating systems • Microsoft® Windows® XP Professional Edition • Microsoft Windows XP Home Edition • Microsoft Windows 2000 Professional Software This section describes the IBM-preinstalled software and other software that comes with your computer. IBM preinstalled software Your computer comes with preinstalled software. An operating system, device drivers to support built-in features, and other support programs are included.
Chapter 2. Setting up your computer This chapter provides information for setting up your computer for the first time. Before you begin Read the safety information before setting up your computer. See “Safety notices” on page vii. You will need the following: • Computer • Power adapter • Power cord • Keyboard • Mouse If you are missing an item, contact your place of purchase.
Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.
image on the screen; try them only after you have exhausted other methods of reducing glare. The following illustrates tilting the monitor. Dust buildup compounds problems associated with glare. Remember to clean your display screen periodically using a soft cloth. For smudges and grease, use a damp cloth and mild detergent (no solvents or abrasives). Always apply liquid to the cloth first, never directly to the display. Air circulation Your computer and monitor produce heat.
• Avoid the use of extension cords. Whenever possible, plug the computer power cord directly into an electrical outlet. • Keep power cords and cables neatly routed away from walkways and other areas where they might be accidentally dislodged. Connecting cables Read the following before connecting cables: • Connect all device cables before plugging any power cords into an electrical outlet.
Figure 1. Connectors 1 Modem connector 7 Audio line-out connector 2 Ethernet connector 8 Microphone connector 3 PS/2 mouse connector 9 USB connectors (rear) 4 PS/2 keyboard connector 10 Power adapter connector 5 USB connectors (top) 11 Parallel connector 6 Audio line-in connector Audio connectors The audio connectors located at the top side of the monitor are audio line in 6, audio line out 7, and microphone 8.
Starting the computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 3, “Operating and caring for your computer,” on page 11. Note: 10 If you suspect a problem, see Chapter 6, “Troubleshooting,” on page 43.
Chapter 3. Operating and caring for your computer This chapter provides information to help you in the day-to-day use and care of your computer. Controls and status indicators Each button at the front of your computer controls a specific function, such as turning on the computer. The lights are status indicators that tell you when a certain device, such as the diskette drive, is in use.
The following is a description of the controls and status indicators for your computer. Hard disk drive in-use indicator: When this light is on, it indicates that the hard disk drive heads are being positioned or that your computer is reading from or writing to the hard disk. Do not turn off your computer when this indicator is on or blinking. Power/standby indicator: This status indicator is on when power to your computer is turned on. Power button: Press this button to turn your computer on or off.
Shutting down the computer When you are ready to turn off your computer, always follow the shutdown procedure. This prevents the loss of unsaved data or damage to your software programs. To shut down Windows: 1. Click Start on the Windows desktop. 2. Click Shut Down... or Turn off computer (in Windows XP). 3. Click Shut down or Turn Off (in Windows XP). 4. Click OK.
– + Multimedia controls 1 Standby button 6 Mute button 2 Standby LED (RAK IIIe only) 7 Stop button 3 Num Lock LED (RAK IIIe only) 8 Play/Pause button 4 Caps Lock LED (RAK IIIe only) 9 Volume control 5 Scroll Lock LED (RAK IIIe only) 10 Next track button 11 Previous track button Customizing a Rapid Access Button 1. From the Windows desktop, click Start. 2. Select Settings, and then click Control Panel. 3. Double-click Keyboard (Rapid Access).
software utility provides status icons and help information in the lower right corner of your desktop, just above the default Windows Taskbar. Click ? (help) to find more information about the wireless keyboard. Chapter 3.
Using the IBM ScrollPoint mouse There are two types of mice for your computer, the ScrollPoint III and the ScrollPoint Wireless mouse. There are some differences that will be discussed later. However, from an operational standpoint, they are the same. The ScrollPoint mouse has the following controls. 1 Primary mouse button: Use this button to select or start a program or menu item. 2 Quick/auto scroll button: Use this button to put the mouse into auto-scroll mode.
Accessing the optical drive The optical drive is located in a drop-down device bay. To lower the device bay for access to the optical drive, press the device bay release button 1. To close the device bay, push upwards on the device bay until it latches in the closed position. Chapter 3.
Using an optical drive Your computer has a preinstalled optical drive. The CD-ROM and DVD-ROM drives can play back or read from a CD or DVD disc but cannot write information to it. A CD-RW drive is capable of writing to a CD disc. The DVD/CD-RW drive can play back or read from a CD or DVD disc and can also write information to a CD. CD drives use industry-standard, 12 cm (4.75-inch) CDs.
Inserting and removing a disc To insert a disc: 1. Press the device bay release button to lower the device bay. See “Accessing the optical drive” on page 17. 2. With the computer turned on, press the eject button. 3. Place the disc in the tray with the label facing up 1. 4. Close the tray by gently pushing the tray closed. When the tray is closed, the indicator light on the front of the drive will activate to indicate that the drive is in use. To remove a disc: 1.
Using video features Your computer has a super video graphics array (XGA) graphics controller. XGA is a standard for displaying text and graphics images on a monitor screen and supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color. Depending on the applications you use and your personal preferences, you might need to change the video mode. To change the video mode: 1. From the Windows desktop, click Start. 2.
— If you double-click the speaker icon, a master volume-control window opens. You can use the settings in the window to control individually the volume for each type of audio format. • If you are using a Rapid Access keyboard, you can also adjust the software volume control through the volume-control button located at the top-right corner of the keyboard. Recording and playing back sound Procedures for recording and playing back sound vary from program to program.
Using the Windows Start menu Follow these steps to put the computer in Standby mode using Windows: 1. From your Windows desktop, click the Start button. 2. Click ShutDown or Turn off computer (in Windows XP). 3. Click Stand by or Stand By (in Windows XP). 4. Click OK. Using the Standby button on the keyboard If you are using the Rapid Access keyboard, you can put the computer in Standby mode by pressing the Standby button located at the top of the keyboard.
Windows 2000 Professional use slightly different terminology as noted below. To set the duration, do the following: 1. From the Windows desktop, click Start. 2. Select Settings; then, click Control Panel. 3. Double-click Power Options (Windows 2000 Professional) or click Power and Maintenance then click Power Options (Windows XP). The Power Options Properties window opens. 4.
Taking care of your computer This section provides guidelines for the proper handling and care of your computer. Basics Here are some basic points about keeping your computer functioning properly: • Keep your computer in a clean, dry environment. Make sure it rests on a flat, sturdy surface. • Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide air flow to keep your computer from overheating.
1. Shut down the operating system and turn off the computer. 2. Disconnect the mouse cable from the computer. 3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse by rotating it in the direction of the arrow. Note: Some mice have lock and unlock symbols to indicate how far you need to rotate the retainer. 4. Place your hand over the retainer and turn the mouse right-side up. The retainer and ball will drop out into your hand. 5.
Moving your computer Take the following precautions before moving your computer. 1. Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 2. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write heads to prevent damage to the hard disk. 3. Unplug the power cords from electrical outlets. 4.
Chapter 4. Using the IBM Setup Utility program The IBM Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of your computer. You can use the IBM Setup Utility program to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the settings you select in your operating system might override any similar settings in the IBM Setup Utility program.
Viewing and changing settings The IBM Setup Utility menu displayed by your computer might look slightly different from the menu shown here, but it will operate the same way.
When working with the program menu, you must use the keyboard. The following table shows the keys used to accomplish various tasks. Use these arrow keys to move among menu items until the item you want is highlighted. Use these arrow keys to display and toggle among choices for a menu item. Enter Press this key to select a highlighted menu item. Esc Press this key to exit from a menu after viewing or making changes to the settings in the menu.
Administrator password Setting an administrator password deters unauthorized persons from changing configuration settings. If you are responsible for maintaining the settings of several computers, you might want to set an administrator password. After you set an administrator password, a password prompt is displayed each time you try to access the IBM Setup Utility program. If you type the wrong password, you will see an error message.
5. Press Esc twice to return to the IBM Setup Utility program menu. 6. Select Save Settings from the Exit menu and press Enter. Then press Esc and follow the instructions on the screen to exit from the IBM Setup Utility program. Other settings in the IBM Setup Utility program The information in this section contains instructions for changing the startup sequence.
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Chapter 5. Installing options You can expand the capabilities of your computer by adding more memory or optional PCI adapters. Use the instructions in this chapter along with instructions that might come with the option. This chapter includes information about removing the rear cover, and the hard disk drive. To replace these items, you can generally reverse the removal procedure. If you need additional information when replacing the hard disk drive and covers, look in the removal procedures.
Backing up configuration settings Important Run ConfigSafe (or a similar application) to take a snapshot of your computer configuration before installing an optional device. Using this snapshot, you can view and compare the changes in the computer configuration after you install an option. Also, if you have problems configuring the option after it is installed, you can use ConfigSafe to restore the configuration to the previous settings.
Component locations The following illustration shows the locations of various components on the system board.
Disconnecting cables To disconnect cables, do the following: 1. Remove any media (diskettes or CDs) from the drives and shut down your operating system. 2. Read the “Safety notices” on page vii. 3. Read “Handling static-sensitive devices” on page 33. 4. Turn off all attached external devices and turn off the computer. 5. Unplug the computer power cord from the electrical outlet. 6. Unplug the power cords for any attached devices from their electrical outlets. 7.
Removing the rear cover You must remove the rear cover to install internal options such as memory and PCI adapters. Attention: Proper cooling is necessary to avoid damage to your computer. Do not operate your computer without all covers in place. To remove the rear cover, do the following: 1. Disconnect all cables attached to your computer. See “Disconnecting cables” on page 36. 2. Place the computer on a padded surface in the position shown in the following illustration.
Installing an adapter Your computer system board has two peripheral component interconnect (PCI) expansion slots. Depending on your model, the expansion slots might already have adapters installed. You can install a low-profile PCI adapter in any available PCI expansion slot. These adapters must not exceed 16.9 cm (6.66 inches) in length and 5.15 cm (2.04 inches) in height. To install an adapter, do the following: 1. Remove the rear cover. See “Removing the rear cover” on page 37. 2.
Removing the hard disk drive The hard disk drive must be removed before you can install memory DIMMs. To remove the hard disk drive, do the following: 1. Remove the rear computer cover. See “Removing the rear cover” on page 37. 2. Disconnect the power cable and signal cable from the hard disk drive 1; then push connectors down through the opening in the hardfile bracket. 3. Release the hardfile bracket by pushing on the blue handle 2; then rotate the bracket up 3. 4.
Installing memory You can add memory to your computer to increase system performance. Your computer has two DIMM connectors 1 for installing memory. The maximum amount of SDRAM memory is 2 GB. To install a DIMM, do the following: 1. Remove the rear computer cover. See “Removing the rear cover” on page 37. 2. Remove the hard disk drive. See “Removing the hard disk drive” on page 39. 3. Locate the DIMM sockets on the system board. See “System board” on page 35. 4.
5. Position the new DIMM over the socket, making sure that the notches in the DIMM are aligned with the tabs on the socket. Push the DIMM straight down into the connector until the retaining clips close. Notches 6. Replace the hard disk drive. 7. Replace the rear cover. Chapter 5.
Removing the optical drive To remove the optical drive, do the following: 1. Drop down the device bay. See “Accessing the optical drive” on page 17. 2. Press down and slide out the back cover 1; then press down and slide out the optical drive top cover 2. 3. Disconnect the power cable and signal cable from the optical drive 3. 4. Pull out the release latches 4; then slide out the optical drive 5.
Chapter 6. Troubleshooting This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a BIOS update failure. Note If your computer does not start when you press the power button, do the following: • Make sure your computer is connected to a working electrical outlet. • Make sure all cables are securely connected to the correct connectors.
Troubleshooting procedure Use this procedure as a starting point for problem identification. 1. To begin troubleshooting, perform the following steps: a. Remove all diskettes and discs from the drives. b. Turn off the computer and wait a few seconds. c. Turn on any attached devices; then, turn on the computer. d. Wait the normal amount of time for the first window of your application or the operating system to be displayed.
4. Did the IBM Setup Utility program start automatically after the error message was displayed? No - Follow the action for this error message described in “POST error codes” on page 45. Yes - continue to step 5. 5. Have you recently added, removed, or changed any hardware? No - Have the computer serviced.
section, always begin by following the suggested action for the first error message that is displayed. Note that, in these tables, x can be any alphanumeric character. Code 151 Description Real time clock failure Action Go to “Starting and using the IBM Setup Utility program” on page 27, and follow the instructions to reset the time and date. If the problem persists, have the computer serviced. 161 Defective CMOS Battery Replace the battery. See “Replacing the battery” on page 66.
Code 662 1762 178x Description Diskette drive configuration error Hard disk configuration error Hard disk or IDE device failed Action 1. Go to “Starting and using the IBM Setup Utility program” on page 27, and follow the instructions to verify the diskette drive configuration. 2. Run the diagnostic program for the diskette drive. See “Running the IBM Enhanced Diagnostics program” on page 66. 3. If the problem persists, have the computer serviced. 1.
Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read “Safety notices” on page vii for important safety information and instructions. If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: 1. Remove the software or device you just added. 2.
Problem type Go to Audio problems “Audio problems” on page 50 Optical drive “Optical drive problems” on page 51 Display/monitor “Display/monitor problems” on page 53 DVD disc “DVD disc problems” on page 52 General “General problems” on page 53 Intermittent “Intermittent problems” on page 54 Rapid Access III keyboard “Rapid Access IIIe Keyboard problems” on page 55 Rapid Access Wireless keyboard “Rapid Access Wireless Keyboard problems” on page 56 ScrollPoint III mouse “ScrollPoint III Mou
Audio problems Symptom No audio in Windows Action 1. 2. Check the Windows Volume Control program to ensure the volume settings are not set too low or that the mute setting is not enabled. To access the Windows Volume Control program, do the following: a. From the Windows desktop, click Start. b. Select Programs. c. Select Accessories. d. Select Multimedia. e. Click Volume Control. Make sure the program you are using is designed for use in Windows.
Optical drive problems Symptom An audio or AutoPlay- enabled disc does not automatically play when inserted into the drive. Action Make sure you have the Windows AutoPlay feature enabled. To enable the AutoPlay feature, do the following: 1. From the Windows desktop, double-click My Computer. 2. In the My Computer window, double-click Control Panel. 3. In the Control Panel window, double-click System. 4. In the System Properties window, click the Device Manager tab. 5.
DVD disc problems Symptom Black screen instead of DVD video Action 1. Restart the DVD player program. 2. Shut down Windows, and restart your computer. If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69. DVD movie will not play. 1. Make sure that the disc surface is clean and not scratched. 2. Check the disc or package for regional coding. You might need to purchase a disc with coding for the region for which your DVD-ROM drive was manufactured.
Display/monitor problems Symptom General monitor problems Action 1. Make sure the brightness controls are adjusted correctly. 2. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see “Running the IBM Enhanced Diagnostics program” on page 66 and run diagnostics on the monitor. If you cannot find the problem, check the other listings on monitor problems in this table. Blank screen Verify that the brightness controls are adjusted correctly.
Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat. Action Verify that: 1. All cables and cords are securely connected to the computer and attached devices. 2. When the computer is turned on, the fan grill is not blocked (there is airflow around the grill), and the fans are working. If air flow is blocked or the fans are not working, the computer might overheat. If you cannot correct the problem, have the computer serviced.
Rapid Access IIIe Keyboard problems Symptom All or some keys on the keyboard do not work. Action Verify that: 1. The computer is turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer. For the location of the keyboard connector, see “Connecting cables” on page 8. 3. If one or more of the Rapid Access buttons are the only keys that are not working, you might have these buttons disabled or not assigned to a function.
Rapid Access Wireless Keyboard problems When the wireless receiver is installed, a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar. Click ? (help) to find more information about the wireless keyboard. Symptom All or some keys on the keyboard do not work. Action 1. Change the batteries in the keyboard. 2. Change the channel on the keyboard. If you cannot correct the problem, have the computer serviced.
ScrollPoint III Mouse problems Symptom The mouse or pointing device does not work. Action Clean the mouse. See “Mouse” on page 24. Verify that: 1. The mouse or pointing-device cable is securely attached to the proper connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the USB or PS/2 mouse connector. To find the mouse connector, see “Connecting cables” on page 8. 2. The device drivers for the mouse are installed correctly.
ScrollPoint Wireless Mouse problems When the wireless receiver is installed, a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar. Click ? (help) to find more information about the wireless mouse. Symptom The mouse does not move the cursor. Action 1. Clean the mouse. See “Mouse” on page 24. 2. Change the batteries in the mouse. 3. Change the channel on the mouse.
Memory problems Symptom Action The amount of memory displayed is less than the amount of memory installed. The amount of available memory shown might be somewhat less than expected because of basic input/output system (BIOS) shadowing and other resource requirements (such as ACPI and USB). Verify that: 1. You have installed the correct type of DIMMs for your computer. See “Installing memory” on page 40. 2. The DIMMs are properly installed and securely connected. 3.
Modem problems Symptom When you try to use the modem, your computer or modem is unable to detect a dial tone. Action 1. Make sure the telephone line is correctly connected to your computer. If you are using other communication devices in conjunction with the modem, such as an asymmetric digital subscriber line (ADSL) adapter or home networking adapter, refer to the documentation for those devices to ensure the cords are properly connected. 2. Make sure no one is using the telephone. 3.
Symptom General modem/communication problems. Action 1. Make sure the telephone cords are connected correctly and securely. Connections for a standard modem are shown in “Disconnecting cables” on page 36. If you are using other communication devices in conjunction with the modem, such as an asymmetric digital subscriber line (ADSL) adapter or home networking adapter, refer to the documentation for those devices to ensure the cords are properly connected. 2. Make sure the telephone line works.
Symptom When you try to use the modem, it does not work. Action 1. If you added, changed, or reinstalled a modem, make sure it is installed correctly. 2. Make sure your communications program is configured correctly.
Optional-device problems Symptom An IBM option that was just installed does not work. Action Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in Chapter 5, “Installing options,” on page 33. 3. All option files (if required) are installed correctly. See Chapter 5, “Installing options,” on page 33 for information about installing option files. 4. You have not loosened other installed options or cables. 5.
Software problems Symptom Software does not work as expected. Action To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory-address conflict. 2. The software is designed to operate on your computer. 3.
The IBM Enhanced Diagnostics are available on: • The Product Recovery program on the hard disk • The World Wide Web Important To determine if your computer has the Product Recovery program on the hard disk, look for the following prompt when you start your computer: To start the IBM Product Recovery Program, press F11 If this prompt is displayed at startup, the Product Recovery program is installed.
Running the IBM Enhanced Diagnostics program You can run the IBM Enhanced Diagnostics program from the IBM Enhanced Diagnostics diskette or you can use the Product Recovery program. To run diagnostics from the IBM Enhanced Diagnostics diskette: 1. Turn off your computer and any attached devices. 2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on all attached devices; then turn on your computer. 4. Follow the instructions on the screen.
displayed when you turn on the computer. See “Lithium battery notice” on page viii. To change the battery, do the following: 1. Turn off the computer and all attached devices. 2. Remove the rear cover. See “Removing the rear cover” on page 37. 3. Remove the old battery 1. 4. Install the new battery. Chapter 6.
5. Replace the cover, and plug in the power cord. Note: When the computer is turned on for the first time after battery replacement, an error message might be displayed. This is normal after the battery is replaced. 6. Turn on the computer and all attached devices. 7. Use the IBM Setup Utility program to set the date and time and any passwords. 8. Dispose of the old battery as required by local ordinances or regulations.
Chapter 7. Getting information, help, and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service If you have a problem with your computer, you will find a wide variety of sources available to help you. Using the documentation and diagnostic programs Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation.
• • Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Country Telephone number Austria Österreich 01-24 592 5901 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 35 25 02 91 Finland Suomi 09-22 931 840 France France 02 38 55 74 50 Germany Deutschland 07032-1549 201 Ireland Ireland 01-815 9200 Italy Italia 02-4827 5040 Luxembourg Luxembourg 298-977 5063 Netherlands Nederland 020-514 5770 Norway Norge 23 05
For more information or to register for International Warranty Service: • • • • In the U.S. or Canada, call 1-800-497-7426. In Europe, call 44-1475-893638 (Greenock, U.K.). In Australia and New Zealand, call 61-2-9354-4171. In all other countries, contact your IBM reseller or IBM marketing representative. IBM Integrated Technology Services offers a broad range of information technology support, implementation, and management services.
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Notices and Trademarks This section contains notices and trademarks. Notices General notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.
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Index A G adapter installation 38 additional software 4 administrator password 30 air circulation 7 arranging your workspace 6 audio connectors 9 controlling volume 20 playing back sound 21 recording sound 21 audio problems 50 audio subsystem 2 available options 34 general problems 53 glare and lighting 6 graphics subsystem 2 B backing up configuration 34 battery, replacing 66 buttons 11 C cables connecting 8 disconnecting 36 CD/DVD drive 17 cleaning computer 24 keyboard 24 monitor screen 24 mouse 24
memory problems 59 microprocessor 2 monitor cleaning 24 problems 53 mouse ScrollPoint III 16 ScrollPoint Wireless 16 moving your computer 26 O operating systems 4 operating your computer 11 optical drive 17, 51 optional device problems 63 options, available 34 P parallel port 9, 35 password setting, changing, deleting 30 passwords 29 PCI adapter card, adding 38 POST 45 POST error codes 45 power 3 power management 22 power-on self-test 45 preinstalled software 4 problem solving 43 problems audio 50 CD-ROM
volume 20 W keyboard 8, 14 mouse 8, 14 receiver 8, 14 wireless Index 79
80 User Guide
Part Number: 23P1170 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.
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