Datasheet

z Any other LED status requires that the IST is repeated with a different X23 data cartridge
Note: If a tape which has been previously written to is used for the test, the data will be destroyed.
Help Desk Guidelines
The following is an outline of how a customer help desk should operate with regard to tape drive operations:
The key to resolving the problems is to determine what is different between success and failure at one site or between sites.
To do this the following will help:
z Establish and publish backup practices. This helps all understand the importance of the data being backed up, what is
expected to be done, and who is responsible for doing each item.
z Establish and publish help desk procedures. This is helpful to both the help desk and the customer sites. This helps
both understand what is expected of each other plus identify what is to be done by each.
z Media must be standardized, sites should get media, both data cartridges and cleaning cartridges from the same
source. Provide the sites a simple way to get the data cartridges and cleaning cartridges they need. This reduces the
risk of unsupported media from being used.
z Label each data cartridge with the day of the week(on the data cartridge).
Each site should always have a new sealed spare data cartridge.
z Label each data cartridge and cleaning cartridge with the date the customer first put it in service.
z Manuals shipped from IBM with the system or tape drive need to be kept with the system for Customer and CE use.
Online documentation should be bookmarked for easy reference.
z Each tape drive is shipped from IBM with a Diagnostic/Test cartridge. This cartridge needs to be kept with the drive
for Customer and CE use.
z Monitor cleaning to insure the tape drives are cleaned when the tape drive requests cleaning.
The AIX Diagnostic, Task Selection, SCSD Tape Drive Service Aids can be used both locally and remotely to
monitor the tape drives need for cleaning. This can be used for the most new tape drives.
z Determine cleaning cartridge status and discard used up cartridges. Each site should always have a new sealed spare
cleaning cartridge.
z Monitor backups to determine the following:
{ Insure backup completed successfully
{ Determine the type of backup failure and track the following for that site:
 Was the backup attempted?
Action Ready Activity Cleaning Fault Tape(Media)
Status
IST initiated Flashing Rapidly Unloaded
IST running Flashing Rapidly Flashing Loaded
IST passed Unloaded
IST passed
(cleaning needed)
On Unloaded
IST media failure Flashing Loaded
IST media write
protected
Flashing Flashing Unloaded
IST media not
compatible
Flashing Flashing Unloaded
IST drive failure Flashing Loaded
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