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Additional services for hardware instal-
lation, DS4000 Storage Manager con-
figuration and advanced storage
management are also available from
IBM Global Services (IGS). IBM Support
Line services can assist with using
DS4000 Storage Manager, helping to
enable customers to self-maintain their
DS4000 system.
The optional DS4000 Service Alert and
the new DS4000 Alert Manager serv-
ices are designed to enable the
DS4200 to quickly notify the
IBM Support Center when the system
detects a problem, helping to reduce or
eliminate the need for the customer to
place a service call. This feature is
capable of forwarding error alert mes-
sages (via e-mail) from DS4000 Storage
Manager to IBM to help expedite diag-
nosis and repair of failed hardware and
software problems.
Competitive financing options from
IBM Global Financing
IBM Global Financing offers some of
the industry’s most competitive rates for
a wide range of IBM products and serv-
ices, including the DS4200, for the
duration of the financing term. IBM pro-
vides faster, simpler and more respon-
sive IT financing with highly competitive
rates, flexible terms, predictable costs
and fast approval process for DS4200
systems and associated software and
services. For more information, please
visit ibm.com/financing.
These applications can add to the
capabilities of the DS4200 by enabling
backup and storage reporting.
The IBM System Storage Proven™ pro-
gram is designed to identify and test
many of these products for interoper-
ability with the DS4200 and other
IBM disk products. Products in this pro-
gram have been tested to help reduce
or eliminate time-consuming installation
and support issues. For more
information, please visit
ibm.com/storage/proven
Service and support
The DS4200 has a three-year 9x5 next
business day upgradeable to 24x7
4 hour response hardware warranty.