® TOKENLINK III 16/4 ISA ADAPTER USER GUIDE A member of the TokenLink III product family Part No.
LIFETIME WARRANTY ® 3Com’s EtherLink, TokenLink III 16/4, Fast EtherLink, FDDILink, and 3Com Impact ISDN ISA adapters have a Lifetime Warranty. To ensure the very best 3Com service and support, take the time to complete the product registration card.
Customers in the countries shown below should send the completed registration card to the appropriate address. Customers in other non-U.S. locations should send the registration card to the U.S. address on the front of the card. ■ Asia ■ 3Com Asia Ltd., Marketing Department Room 2506-07, 25/F.
3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ 95052-8154 © 3Com Corporation, 1995. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation.
CONTENTS ABOUT THIS GUIDE Introduction i How to Use This Guide Conventions ii i 1 INTRODUCTION TokenLink III 16/4 ISA Token Ring Adapter Features Installation and Configuration Options 1-2 AutoLink Installation 1-2 Standard Installation and Configuration 1-4 Windows Installation and Configuration 1-4 Transcend PC Link SmartAgent Software 1-4 Troubleshooting 1-4 100% Compatibility 1-4 Money-Back Guarantee 1-5 1-1 2 INSTALLING THE 3C619C ADAPTER PC Requirements 2-3 Taking Safety Precautions 2-4 Inspectin
4 STANDARD INSTALLATION AND CONFIGURATION Configuration Requirements 4-2 Auto Configuring the 3C619C Adapter in an ISA PC 4-2 Changing Software Option Settings 4-5 Changing Settings for Multiple Adapters 4-8 Video Conflicts with BIOS/MMIO and Shared RAM Addresses 4-8 5 INSTALLING NETWORK DRIVERS Installing the Novell NetWare Driver 5-2 Updating the PC Startup Files 5-4 Installing the OS/2 Network Driver for NetWare Installing the Server Driver for NetWare 5-5 NetWare Systems with Multiple Adapters 5-5 Inst
TROUBLESHOOTING Adapter LEDs 7-1 Using the TokenDisk Diskette Diagnostic Program 7-2 Diagnostic Test Types 7-4 Group 1 Diagnostics 7-4 MMIO Register Write/Read Test 7-4 Boot PROM Test 7-4 AIP Checksum Test 7-5 Shared RAM Boundary/Domain Test 7-5 Shared RAM Write/Read Test 7-5 Timer Test 7-5 Open Adapter for Ring Operation Test 7-5 Ring Operations Test 7-5 Close Adapter Test 7-5 Group 2 Diagnostic 7-6 Running the Diagnostic Tests 7-6 Changing the Test Setup 7-8 When Tests Fail 7-9 Adapter Statistics and In
A USING THE CONFIGURATION AND DIAGNOSTIC PROGRAM Using the Keyboard A-2 Speed Keys A-2 Using the Mouse A-3 Choosing a Menu Item A-3 Using the File Options A-4 Help A-4 Exiting the Program A-5 Using the Command Line A-5 B SPECIFICATIONS Cabling B-1 Pin Assignments B-1 Configuration Options B-3 Configuration Mode B-3 Ring Speed B-4 I/O Base Address B-4 BIOS/MMIO Address Location B-5 Shared RAM Page Size and Address Range Interrupt Request Level B-6 Other Configuration Options B-7 C ERROR MESSAGES Messages
GLOSSARY INDEX LIMITED WARRANTY FCC CLASS A VERIFICATION STATEMENT CE NOTICE
FIGURES 1-1 Adapter Installation and Configuration 2-1 2-2 2-3 2-4 2-5 2-6 1-3 3C619C Adapter Installation 2-2 Removing the Cover 2-5 Removing the Backplate 2-6 Installing the Adapter 2-7 Attaching the STP Cable with the DB-9 Connector 2-8 Attaching the UTP Cable with the RJ-45 Connector 2-9 3-1 AutoLink Installation Process 3-1 4-1 Standard Installation and Configuration 4-1 4-2 Main Window with Auto Configure Selected 4-3 4-3 Adapter Configuration Screen 4-7 5-1 Network Drivers Installation Process
TABLES 1 Text Conventions 2 Notice Icons ii ii 4-1 3Com Mode versus IBM Mode 4-4 4-2 Initial 3Com and IBM Mode Option Settings A-1 Definition of Keys A-2 A-2 Definition of Menu Items A-3 A-3 Command Line Keywords A-5 4-5
ABOUT THIS GUIDE Introduction This guide describes how to install, configure, and troubleshoot the TokenLink III 16/4 ISA (3C619C) adapter. If the information in the README.TXT file shipped with your product differs from the information in this guide, follow the instructions in the README.TXT file. How to Use This Guide The following table shows where to find specific information in this guide.
ii ABOUT THIS GUIDE Conventions Table 1 and Table 2 list text and icon conventions that are used throughout this guide: Table 1 Text Conventions Convention Description Text represented as screen display This typeface is used to represent displays that appear on your terminal screen, for example: Login: Text represented as commands This typeface is used to represent commands that you enter, for example: A: Install Italics Italics are used to denote new terms or emphasis.
1 INTRODUCTION The 3Com TokenLink III 16/4 ISA Token Ring Adapter (3C619C) is a 16-bit network adapter. The 3C619C adapter can be installed in any IBM-compatible UL-listed PC with an Industry Standard Architecture (ISA) bus or Extended Industry Standard Architecture (EISA) bus.
1-2 CHAPTER 1: INTRODUCTION The 3C619C adapter can be configured in one of two modes: 3Com mode or IBM mode. 3Com mode increases the number of available IRQ channels from 4 to 8 and the number of I/O base addresses from 2 to 32. You can install up to six adapters per PC. 3Com drivers (Novell NetWare and NDIS) are supplied on the TokenDisk diskette to support these 3Com mode enhancements.
Installation and Configuration Options 1-3 Inspect adapter Install adapter Connect adapter cable STP Network cabling type ? UTP Connect adapter cable to STP network Connect adapter cable to UTP network If memory manager is installed, exclude memory range D8000–DBFFF Install single adapter as a NetWare DOS ODI client ? Yes No Install adapter for Windows NT or 95 ? Yes Windows installation No Configure the adapter Chapter 4 Install network drivers r3 Chapter 5 Use AutoLink installation Upda
1-4 CHAPTER 1: INTRODUCTION Standard Installation and Configuration The standard installation and configuration procedures can be used to configure the 3C619C adapter, test the adapter, and install drivers. For more information about these procedures, refer to Chapter 4, “Standard Installation and Configuration,” Chapter 6, “Installing the Network Driver for Windows,” and Chapter 7, “Troubleshooting.
100% Compatibility 1-5 Money-Back Guarantee If a 3Com TokenLink III 16/4 adapter is not 100% compatible (as defined above) with any driver or application written to function on an IBM adapter, 3Com will refund the purchase price of the adapter. Customers who believe the TokenLink III 16/4 adapter they have purchased is not compatible should contact the support group of the organization from which they purchased the adapter. For more information about technical support, see Appendix D.
2 INSTALLING THE 3C619C ADAPTER This chapter describes how to install a 3Com 3C619C token ring adapter in an ISA or EISA PC and connect it to the network. The procedures in this chapter are designed for a first-time user. This chapter consists of the following sections: ■ PC Requirements ■ Taking Safety Precautions ■ Inspecting the Adapter ■ Installing the Adapter ■ Connecting to the Network The flowchart in Figure 2-1 depicts the 3C619C adapter installation process.
2-2 CHAPTER 2: INSTALLING THE 3C619C ADAPTER Inspect adapter Install adapter Connect cable to installed adapter Network cabling type ? UTP STP Connect UTP adapter cable to network Connect STP cable to network Install single adapter as a NetWare DOS ODI client ? No Go to Chapter 4 Yes Go to Chapter 3 Figure 2-1 3C619C Adapter Installation
PC Requirements 2-3 PC Requirements Installation of the 3C619C adapter requires the following: ■ An ISA- or EISA-bus PC with at least 640 K of RAM and an 80386 processor. ■ An available 16-bit (ISA) or 32-bit (EISA) expansion slot. ■ A high-density 3.5 inch floppy diskette drive. ■ Network drivers. ■ Cabling type 3 (UTP) or types 1 or 6 (STP). ■ TokenDisk diskette with the installation, configuration, and diagnostic programs. ■ One of the following operating systems: ■ OS/2 version 1.
2-4 CHAPTER 2: INSTALLING THE 3C619C ADAPTER Taking Safety Precautions WARNING: The adapter board is installed in a PC that operates with voltages that can be lethal. Before you remove the cover of your PC, you must observe the following steps to protect yourself and prevent damage to the PC’s components. 1 Turn off the PC and unplug the unit from its power source. 2 Remove any jewelry from your hands and wrists. 3 Make sure to use only insulated or nonconductive tools.
Installing the Adapter 2-5 4 Check the adapter for any visible signs of damage. If you find a problem, immediately notify your authorized network supplier and the carrier that delivered the adapter. After you have unpacked the adapter, complete the Product Registration Card at the back of this manual and return it to 3Com. Or call 1-800-NET-3Com for immediate registration.
2-6 CHAPTER 2: INSTALLING THE 3C619C ADAPTER Figure 2-3 Removing the Backplate 2 Remove the screw holding the expansion slot’s backplate, as shown in Figure 2-3. Your PC may look different from the one illustrated, particularly if it is an EISA PC. With an EISA PC, use any empty slot. 3 Insert the 3C619C adapter into the empty expansion slot, as shown in Figure 2-4, and secure it with the screw you removed earlier. 4 Replace the PC’s cover. 5 Proceed to the next section, “Connecting to the Network.
Connecting to the Network 2-7 Figure 2-4 Installing the Adapter Connecting to the Network Connect one of the following types of network cables to the 3C619C adapter. Type Shielded twisted-pair (STP) cable Unshielded twisted-pair (UTP) cable Connector DB-9 RJ-45 TokenLink III adapters support industry-standard token ring type 3 (UTP) or types 1 or 6 (STP) cabling. These types of cable follow IEEE 802.5 specifications.
2-8 CHAPTER 2: INSTALLING THE 3C619C ADAPTER Connecting to Shielded Twisted-pair (STP) Cable 1 Locate the adapter’s DB-9 connector on the backplate, as shown in Figure 2-5. DB-9 port 4 16 DB-9 connector Figure 2-5 Attaching the STP Cable with the DB-9 Connector 2 Locate the DB-9 connector on the shielded twisted-pair cable. 3 Connect the cable’s DB-9 connector to the adapter’s DB-9 port, and secure it by tightening the two screws.
Connecting to the Network 2-9 Connecting to Unshielded Twisted-pair (UTP) Cable 1 Locate the adapter’s RJ-45 port on the backplate, as shown in Figure 2-6. 4 16 RJ-45 port RJ-45 connector Figure 2-6 Attaching the UTP Cable with the RJ-45 Connector 2 Align the RJ-45 plug on the end of the unshielded twisted-pair cable with the notch on the adapter’s port. 3 Insert the RJ-45 plug into the adapter port.
3 USING THE AUTOLINK FEATURE FOR NETWARE The AutoLink auto installation feature for NetWare configures the adapter as a NetWare DOS ODI client. The AutoLink installation steps are depicted in Figure 3-1. If memory manager is installed, exclude memory range D8000 – DBFFF Insert TokenDisk diskette. Make diskette drive active.
3-2 CHAPTER 3: USING THE AUTOLINK FEATURE FOR NETWARE ■ Logs in to the server and updates the NetWare client software if a 3Install account exists on the server; otherwise, the client software is installed from the TokenDisk diskette. ■ Modifies the CONFIG.SYS, AUTOEXEC.BAT, and NET.CFG files. (The previous versions of these files are renamed CONFIG.3CM, AUTOEXEC.3CM, and NET.3CM.) If you want to configure the adapter manually, see Chapter 4, “Standard Installation and Configuration.
Avoiding Memory Manager Conflicts 3-3 Avoiding Memory Manager Conflicts If you are using a memory manager on your PC (all PCs running Microsoft Windows have a memory manager such as EMM386 or its equivalent), you need to inform the memory manager of the memory used by the 3C619C adapter. The 3C619C adapter in its default configuration requires a shared RAM page size of 16 K. The following example assumes that you are using EMM386 and the default shared RAM address.
3-4 CHAPTER 3: USING THE AUTOLINK FEATURE FOR NETWARE Using the AutoLink Feature Follow these steps to use the AutoLink feature: 1 Place the TokenDisk diskette in a floppy drive on your PC and make that drive the active drive. For example, type: A: [Enter] 2 Type at the prompt: AUTOLINK [Enter] The first time you use the TokenDisk diskette, the 3Com software license appears.
4 STANDARD INSTALLATION AND CONFIGURATION This chapter describes how to configure the 3C619C adapter in a DOS or OS/2 PC, using the steps shown in Figure 4-1. If memory manager is installed, exclude memory range D8000 – DBFFF Insert TokenDisk diskette. Make diskette drive active.
4-2 CHAPTER 4: STANDARD INSTALLATION AND CONFIGURATION The ISA adapter can be configured automatically or manually. Automatic configuration selects configuration values for the adapter. Manual configuration allows you to select the resources yourself. If you are installing a single adapter and preparing your PC for use as a Novell NetWare DOS client, use the instructions in Chapter 3. If you are running Windows NT or Windows 95, see Chapter 6.
Auto Configuring the 3C619C Adapter in an ISA PC 4-3 3 Place the TokenDisk diskette in a floppy drive on your PC and make that drive the active drive. For example, type: A: [Enter] 4 Type at the prompt: INSTALL [Enter] 5 The first time you use the diskette to install the adapter software, a software license screen appears. To accept the terms and conditions of the 3Com end-user software license agreement, type: Y To view the full text of the license agreement, press [F1].
4-4 CHAPTER 4: STANDARD INSTALLATION AND CONFIGURATION 8 When prompted, select the operating mode and speed. The 3C619C adapter offers the following choices: ■ 3Com mode, 16 Mbps ■ 3Com mode, 4 Mbps ■ IBM mode, 16 Mbps ■ IBM mode, 4 Mbps 3Com mode provides you with the features of IBM mode as well as additional I/O address options and IRQ channels that reduce the possibility of conflicts with other peripherals on the PC. IBM mode is compatible with existing IBM drivers.
Changing Software Option Settings 4-5 If you are running Windows NT or Windows 95 and installing a single adapter, the adapter’s default configuration can be used. Install the driver as described in Chapter 6. If the configuration is not suitable, you can change the settings by following the procedure in this chapter. The configuration program is DOS-based, so you must exit Windows 95 or Windows NT and reboot your system under DOS before using the configuration program.
4-6 CHAPTER 4: STANDARD INSTALLATION AND CONFIGURATION Table 4-2 Initial 3Com and IBM Mode Option Settings (continued) Option 3Com Default Setting IBM Default Setting Memory Mode 16 bit 16 bit I/O Mode 16 bit 16 bit IRQ Driver Type Edge Triggered AutoSwitch Disabled Boot PROM Disabled Zero Wait State Enabled To change the software option settings, follow these steps: 1 Make sure the 3C619C adapter has been properly installed in your PC (refer to Chapter 2 for instructions).
Changing Software Option Settings 4-7 7 When the next screen appears, select Configuration and Diagnostic Program. 8 Highlight Install and press [Enter]. 9 Press [Enter] to select Configure Adapter. A screen similar to the one shown in Figure 4-3 appears.
4-8 CHAPTER 4: STANDARD INSTALLATION AND CONFIGURATION If you want to use the same settings on other adapters, you can save the configuration settings to a file. Select under the command button in the Adapter Configuration dialog box. Enter a filename, for example: 3CTOK.SET Select a directory using the arrow keys and press [Enter]. This saves the settings to the default file 3CTOK.SET in the directory you selected. Refer to the on-line help (by pressing [F1]) for more information.
Changing Software Option Settings 4-9 This completes the installation and configuration process. The next step is to install the network drivers. See Chapter 5, “Installing Network Drivers,” or Chapter 6, “Installing the Network Driver for Windows.
5 INSTALLING NETWORK DRIVERS This chapter describes how to install the network drivers. Figure 5-1 depicts the menu-driven network driver installation steps. For information on Windows NT or Windows 95, see Chapter 6. Select Network Drivers Driver type ? NetWare NDIS 2.
5-2 CHAPTER 5: INSTALLING NETWORK DRIVERS The following network drivers are on the TokenDisk diskette: ■ Novell NetWare DOS ODI driver (3CTOKEN.COM) ■ NetWare OS/2 ODI (3CTOKEN.SYS) ■ NetWare server driver (3CTOKEN.LAN) ■ NDIS 2.01 DOS driver (TLNK3.DOS) ■ NDIS 2.01 OS/2 driver (TLNK3.OS2) ■ NDIS 3.0 driver for Windows NT and Windows 95 The NDIS 2.
Installing the Novell NetWare Driver 5-3 2 When the next screen appears, select Install Novell NetWare Drivers, as shown in Figure 5-3, and press [Enter]. 3 When the next screen appears, select Copy DOS ODI Client Driver. TokenDisk for the TokenLink III Adapter ESC=Cancel F1=Help MAIN MENU Auto Installation with Configuration (AutoLink) NetWare DOS ODI Client Standard Installation and Configuration Auto Configure 3Com ISA Adapter Network Drivers ... Configuration/Diagnostic/Troubleshooting ...
5-4 CHAPTER 5: INSTALLING NETWORK DRIVERS 4 At the prompt, enter a path for the destination of the driver, or accept the default. 5 Exit to DOS and follow the instructions in the next section to make the necessary changes to your AUTOEXEC.BAT and CONFIG.SYS files. Refer to Novell’s NetWare ODI Shell for DOS or Novell’s Workstation for DOS and Windows guide for more detailed information concerning other protocols and frame types. Make sure to use the latest Novell files.
Installing the Novell NetWare Driver 5-5 Installing the OS/2 Network Driver for NetWare The TokenDisk diskette includes the Novell NetWare OS/2 ODI driver (\NETWARE\ODI\3CTOKEN.SYS). Instructions for installing this driver are provided in the \NETWARE\ODI\OS2REQ.TXT file. Installing the Server Driver for NetWare The TokenDisk diskette includes the driver and files for Novell NetWare 3.12 and 4.X servers. Refer to Novell documentation for instructions for using the INSTALL.
5-6 CHAPTER 5: INSTALLING NETWORK DRIVERS Installing the NDIS 2.01 Driver The Network Driver Interface Specification (NDIS) was developed by Microsoft and 3Com. This software specification is used in network operating systems such as IBM LAN Server or Microsoft LAN Manager to create drivers for network adapters. The NDIS Driver Installation and Information option on the Network Drivers menu shown in Figure 5-3 provides instructions for installing the NDIS driver.
Installing the NDIS 2.01 Driver 5-7 Updating the PC Startup Files This sample procedure describes how to modify the PROTOCOL.INI and CONFIG.SYS PC startup files to load the NDIS drivers for a PC running LAN Manager. 1 Create a LANMAN subdirectory from the root of your boot disk using the following command: MD \LANMAN 2 Build a PROTOCOL.INI file in the LANMAN subdirectory. The protocol manager, PROTMAN.DOS, places the PROTOCOL.INI file in the LANMAN subdirectory. The PROTOCOL.
5-8 CHAPTER 5: INSTALLING NETWORK DRIVERS NDIS Systems with Multiple Adapters If you are installing more than one 3C619C adapter, the PROTOCOL.INI file must be modified to bind the driver to each adapter. Parameters must be added to the file to distinguish each adapter attached to the same driver. These parameters with their corresponding values are shown in the table below.
Updating the Current NDIS Driver 5-9 Updating the Current NDIS Driver If you are updating an existing NDIS driver (rather than installing one for the first time), follow these steps: 1 From the main menu, select Network Drivers and press [Enter]. 2 Select NDIS Driver Installation and Information. 3 Select Update NDIS Driver and press [Enter]. This option will update your current driver to the latest version. The NDIS 2.01 drivers are TLNK3.DOS and TLNK3.OS2.
5-10 CHAPTER 5: INSTALLING NETWORK DRIVERS To use the IBM 16/4 Token Ring Adapter drivers supplied with your network operating system, copy them to your PC and follow any provided instructions. Using Remote Program Load (RPL) The 3C619C adapter contains a built-in RPL facility for loading boot images from Novell NetWare, IBM LAN Server, Microsoft LAN Manager, and Banyan VINES servers.
Using IBM Drivers 5-11 Enabling RPL The following instructions explain how to use the RPL program when your PC has both a hard disk drive and a floppy disk drive. Refer to your network operating system documentation for the steps to be performed on the network to use RPL and for information on different drivers that you can load with RPL. To enable RPL: 1 Boot your PC under DOS. 2 Make sure that the backup copy of the TokenDisk diskette is in a floppy drive on your PC.
5-12 CHAPTER 5: INSTALLING NETWORK DRIVERS Disabling RPL To disable RPL: 1 Boot your PC under DOS. 2 Make sure that the backup copy of the TokenDisk diskette is in a floppy drive on your PC. 3 At the diskette prompt, type: 3TOKDIAG [Enter] 4 From the Install pull-down menu, select Configure Adapter. 5 Using the arrow keys, move to Boot PROM. 6 Press [Enter] and select Disable. 7 Press [Enter]. 8 Select OK and press [Enter] to save the setting. 9 Remove the diskette from the drive and reboot the PC.
6 INSTALLING THE NETWORK DRIVER FOR WINDOWS This chapter describes how to install the network driver for Windows NT and Windows 95. The 3Com NDIS 3.0 network driver supports Microsoft Windows NT Version 3.51 and Microsoft Windows 95. Installing the Network Driver for Windows NT The TokenDisk diskette includes the NDIS 3.0 driver (\WINNT351\ISA and \WINNT351\EISA) for use with Windows NT. Follow these instructions to install the 3Com NDIS 3.0 driver for Windows NT.
6-2 CHAPTER 6: INSTALLING THE NETWORK DRIVER FOR WINDOWS 7 At the prompt, type A:\WINNT351\ISA if you installed the adapter in an ISA slot. Type A:\WINNT351\EISA if you installed the adapter in an EISA slot using the EISA configuration utility (that is, auto-sense is enabled and the I/O base address = EISA). 8 Click the OK button to select the 3C619C adapter. The 3Com TokenLink III Adapter Setup selection box appears. 9 Click the Continue button to use the burned-in adapter address.
Installing the Network Driver for Windows 95 6-3 5 From the Select Network Component Type dialog box, double-click Adapter. 6 From the Select Network Adapters dialog box, click Have Disk. 7 Insert the TokenDisk diskette in the floppy drive. 8 In the Copy Manufacturer’s Files From selection box, type the following: A:\WIN95 9 Click OK. 10 In the Models selection box, highlight the correct adapter (either ISA or EISA).
7 TROUBLESHOOTING This chapter describes information for isolating and solving problems. It contains the following sections: ■ Adapter LEDs ■ Using the TokenDisk Diskette Diagnostic Program ■ Diagnostic Test Types ■ Adapter Statistics and Information ■ When Tests Fail ■ Troubleshooting Tips ■ Additional Information Adapter LEDs The 3C619C adapter has two light-emitting diodes (LEDs) on its backplate, as shown in Figure 7-1.
7-2 CHAPTER 7: TROUBLESHOOTING 16 Mbps 4 16 4 Mbps Figure 7-1 Adapter LEDs When lit, the green LED (labeled “4”) indicates that the adapter is set to 4 Mbps speed and is correctly inserted into the ring. When lit, the yellow LED (labeled “16”) indicates that the adapter is set to 16 Mbps and is correctly inserted into the ring.
Using the TokenDisk Diskette Diagnostic Program 7-3 If you have already installed the network driver, you need to reboot and press [F5] or use a DOS diskette to bypass the drivers before you run the diagnostic program. Use a DOS diskette if you are running DOS 5.0 or earlier. If you are running Windows NT, boot the DOS partition or boot from a DOS diskette to run the diagnostic program. If you are running Windows 95, exit Windows 95 and restart the PC in MS-DOS mode.
7-4 CHAPTER 7: TROUBLESHOOTING Diagnostic Test Types The tests performed by the TokenDisk diskette Configuration and Diagnostic Program are divided into Group 1 and Group 2 tests. A lobe cable must be connected from the selected adapter to a retiming concentrator or MAU for all tests. Group 1 Diagnostics Group 1 diagnostics test physical components, connectors, and circuitry of the adapter.
Diagnostic Test Types 7-5 AIP Checksum Test This test verifies that the adapter’s node ID, channel identifier, and supported function identifiers such as data rate, shared RAM, and transmit buffer size are correct. Shared RAM Boundary/Domain Test This test verifies that the shared RAM base address is aligned on the proper address boundary according to the shared RAM page size setting and verifies that its domain does not conflict with that of the adapter ROM.
7-6 CHAPTER 7: TROUBLESHOOTING Group 2 Diagnostic The Group 2 diagnostic (Adapter Wrap Test) is a wrap test that causes all user-transmitted data to be sent and received without going to the network. A lobe cable must be connected from the selected adapter to a retiming concentrator or MAU for all tests. A lobe cable is the section of cable that attaches a ring station or network device to a MAU or wiring hub.
Diagnostic Test Types 7-7 If you want to run the tests continuously, select the Continuous option in the Test Setup dialog box, as described in the next section, “Changing the Test Setup.” Quit Diagnostic and Manual Configuration Program Install Test View Select F1=Help Run Tests... (F5) Test Setup...
7-8 CHAPTER 7: TROUBLESHOOTING Changing the Test Setup If you want to change the test parameters, follow these steps: 1 Choose the command button in the Run Tests dialog box shown in Figure 7-4. The Test Setup dialog box appears, as shown in Figure 7-5. Quit Diagnostic and Manual Configuration Program Install Test View Select Group Select Group 1 Group 2 Repetitions (.
Adapter Statistics and Information 7-9 When Tests Fail If any test fails, you can get additional information by highlighting the test that failed in the Run Tests dialog box shown in Figure 7-4, and pressing [Enter]. You can also highlight the command button and press [Enter]. The program notifies you of the error and suggests actions you can take to solve the problem.
7-10 CHAPTER 7: TROUBLESHOOTING Adapter Information Use the View pull-down menu and select Adapter Information, or press [F8] from the main screen. An example of the Adapter Information screen is shown in Figure 7-7.
When Tests Fail 7-11 The following information is displayed on the screen, indicating what to do when the specific test fails. MMIO Register Write/Read Test Failure ■ Check the ROM base address setting on the adapter and make sure that it is not being used by another device. ■ Run the test three times with a delay of at least 30 seconds between each test. If the error persists, power down the PC and try once more.
7-12 CHAPTER 7: TROUBLESHOOTING Shared RAM Write/Read Test Failure ■ Make sure the shared RAM address does not conflict with the adapter ROM or another device. ■ Run the test three times with a delay of at least 30 seconds between each test. If the error persists, power down the PC and try once more. Timer Test Failure ■ The adapter’s timer is incorrect or the PC timer is malfunctioning. ■ Run the test three times with a delay of at least 30 seconds between each test.
Troubleshooting Tips 7-13 Close Adapter Test Failure ■ Make sure a lobe cable is properly connected to the adapter and that the other end of the cable is connected to a DAU, MAU, or CAU. ■ Run the test three times with a delay of at least 30 seconds between each test. If the error persists, power down the PC and try once more. Adapter Wrap Test Failure (Group 2) ■ Make sure a lobe cable is properly connected to the adapter.
7-14 CHAPTER 7: TROUBLESHOOTING 4 Make sure that the settings (memory allocations, interrupts, and so on) for the adapter do not conflict with the PC or other adapter boards installed in the PC. Refer to Appendix B, “Specifications.” 5 Install the adapter in another slot and run the diagnostic tests again to make sure the slot is not defective. The slot may be defective. If the adapter passes the tests in the second slot, contact the reseller or manufacturer of the PC.
Additional Information 7-15 12 Replace the failed adapter with a known working adapter. If the second adapter fails, something is probably wrong with the test environment, not the adapter. Additional Information Troubleshooting help can be found in three other locations.
A USING THE CONFIGURATION AND DIAGNOSTIC PROGRAM The TokenDisk diskette Configuration and Diagnostic Program is arranged in the hierarchy shown in Figure A-1.
A-2 APPENDIX A: USING THE CONFIGURATION AND DIAGNOSTIC PROGRAM Using the Keyboard The following table describes the keys to use with the TokenDisk diskette Configuration and Diagnostic Program. Table A-1 Definition of Keys Key Definition Arrow Keys Let you scroll through a list of menu items or a list box. [Del] Deletes the character at the cursor in a text edit box. [End] Moves the cursor to the last item in a list box. [Enter] Starts an action or accepts a selection or user-supplied data.
Using the Mouse A-3 Using the Mouse If you have a mouse, you can use it to click on any of the menu items, command buttons, or listed items in a dialog box. Make sure that a mouse driver is loaded. Choosing a Menu Item Listed below are the menu items in the TokenDisk diskette Configuration and Diagnostic Program. Each menu item is explained in the help screens. Press [F1], tab to the command button, and press [Enter] to see the list of help screens included in the program.
A-4 APPENDIX A: USING THE CONFIGURATION AND DIAGNOSTIC PROGRAM Using the File Options The File Options are located in dialog boxes on the Run Tests, Test Setup, and Configure Adapter screens. The options are: ■ Load: loads a file from a selected directory. ■ Save: lets you save the currently displayed information to a file. ■ Print: prints the information currently displayed on the screen. ■ Cancel: lets you cancel the present operation.
Exiting the Program A-5 To print the help file, first exit the program. At the DOS prompt, enter the print command applicable to your PC software. For example, type: TYPE 3CTOKENG.HLP> PRN [Enter] Exiting the Program To exit the program, press [Esc] until the DOS prompt appears. Using the Command Line You can use the command line to run diagnostic tests for 3C619C adapters, or perform other functions. At the DOS prompt, type: 3TOKDIAG The command line keywords are listed in Table A-3.
B SPECIFICATIONS This appendix describes the specifications for the 3C619C adapter and contains the following sections: ■ Cabling ■ Pin Assignments ■ Configuration Options Cabling 3C619C adapters support industry-standard token ring cabling that follows IEEE 802.5 specifications. Use cabling type 3 (UTP) or types 1 or 6 (STP). Pin Assignments The 3C619C adapter can be connected to a network with either a DB-9 or an RJ-45 connector.
B-2 APPENDIX B: SPECIFICATIONS 4 16 6 7 8 9 RX RX TX TX 1 2 3 4 5 Figure B-1 DB-9 Connector Pin Assignments 4 16 TX (6) RX (5) RX (4) TX (3) 8 7 6 5 4 3 2 1 12345678 Figure B-2 RJ-45 Connector Pin Assignments
Configuration Options B-3 Configuration Options This section contains the configuration options for the 3C619C adapter.
B-4 APPENDIX B: SPECIFICATIONS Ring Speed The 3C619C adapter operates at either 4- or 16-Mbps ring speed. The adapter ring speed must match the speed of the token ring network. The default is 16 Mbps. I/O Base Address In IBM mode when only one adapter is installed, it is designated the Primary adapter. The Primary/Alternate option can be changed with the Configuration and Diagnostic Program. The base address allowed in IBM mode is A20h or A24h. The default is A20h.
Configuration Options B-5 BIOS/MMIO Address Location There are 16 possible 8 KB blocks of PC memory that can be assigned for accessing the ROM area of the 3C619C adapter. The factory default ROM address for the adapter is CC000–CDFFF.
B-6 APPENDIX B: SPECIFICATIONS If a conflict exists, you may have to change the settings of other adapters or options that are in your PC.
Configuration Options B-7 Other Configuration Options The TokenDisk diskette Configuration and Diagnostic Program also allows the selection of the following additional parameters: Memory Mode – allows operation with 8-bit or 16-bit memory interfaces. The default is 16-bit, but the 8-bit option is provided for backward compatibility with older PCs. I/O Mode – allows operation with 8-bit or 16-bit I/O interfaces.
C ERROR MESSAGES This appendix contains an alphabetical list of the error messages that may appear when you use the TokenDisk diskette Configuration and Diagnostic Program for the 3C619C adapter. For information about running the adapter’s diagnostic program, refer to Chapter 7, “Troubleshooting,” and to Appendix A, “Using the Configuration and Diagnostic Program.” Messages A diagnostic test name was found in the configuration file at line xxxx. Only configuration parameter variables are allowed.
C-2 APPENDIX C: ERROR MESSAGES An adapter was configured from EISA to ISA mode, but the EISA configuration utility has not run yet. Place your EISA configuration diskette in drive A, and reboot the PC. An EISA configured adapter is installed in an ISA PC. Use the Configure Adapter option to reconfigure the I/O Base Address to an ISA setting (A20, A24, 200–2E0, or 300–3E0). Attempting to configure the I/O Base Address to EISA mode. This is not allowed in an ISA PC.
Messages C-3 The adapter’s BIOS/MMIO base address is in conflict with another device installed in the system. To run diagnostic tests, you must reconfigure the adapter to another BIOS/MMIO base address. The BIOS/MMIO domain conflicts with the Shared RAM domain. Select another memory segment for either the Shared RAM or BIOS/MMIO domain. The Configuration and Diagnostic Program supports up to six ISA adapters installed in the PC; more than six were detected.
C-4 APPENDIX C: ERROR MESSAGES The value xxxx at line xxxx in the configuration file is not supported. A list of supported option settings is provided in the INSTRUCT.TXT file in the \DIAG subdirectory of this diskette. The value xxxx on the command line is not supported. Supported option settings are described in the INSTRUCT.TXT file in the \DIAG subdirectory of this diskette. There is a conflict between the adapter’s shared RAM and BIOS/MMIO domain.
Messages C-5 Unable to locate an unused shared RAM base address. Try the following: 1. Boot the PC with no drivers or TSR’s loaded. 2. If a Memory Manager is loaded, exclude from it the memory segment to be assigned to the 3C619C adapters. Unable to recognize value xxxx at line xxxx in the configuration file. Please change to a valid setting. A list of valid settings is provided in the INSTRUCT.TXT file in the \DIAG subdirectory of this diskette. Unable to recognize value xxxx on the command line.
D TECHNICAL SUPPORT 3Com provides easy access to technical support information through the variety of services described in this appendix.
D-2 APPENDIX D: TECHNICAL SUPPORT World Wide Web Site Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser: http://www.3Com.com/ This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH, 3Com’s award-winning technical journal, and more.
Support from Your Network Supplier ■ D-3 NetFacts provides data sheets and technical articles on 3Com Corporation’s hub, bridge, router, terminal server, and software products. Document 8888 provides you with an index of system product documents. Call 3ComFacts using your touch-tone telephone. International access numbers are: Country Fax Number Hong Kong (852) 537 5610 U.K. (44) (144) 227 8279 U.S.
D-4 APPENDIX D: TECHNICAL SUPPORT If you are outside the U.S.
GLOSSARY 3Com mode A mode of operation for the 3Com TokenLink III adapter that provides expanded configuration options for the adapter and drivers. CAU Controlled access unit. Configuration The software settings that allow different hardware components of a PC to communicate with one another. DAU Dual access unit.
2 GLOSSARY IEEE 802.5 The standard for the token ring access method and Physical layer specifications developed by a subcommittee of the Institute for Electrical and Electronics Engineers (IEEE) 802 committee. Input/Output (I/O) The method, medium, or device (such as a keyboard, monitor, floppy disk, hard disk, network adapter, or printer) used to transfer data to a PC or from the PC back to a device, a network, and so on. ISA Industry Standard Architecture. LAN Local area network.
GLOSSARY 3 NET.CFG An ASCII file containing control information for network protocol elements of stations and servers for a Novell NetWare environment. Network A series of nodes such as PCs, terminals, or other peripherals interconnected by a communications channel. Network adapter A circuit board located inside each PC and server on the network. It allows the device to listen and talk to other stations and nodes on the network. ODI Open Data-link Interface.
4 GLOSSARY TSR Terminate and stay resident. A program that upon execution, loads itself (or an executable portion of itself ) into PC working memory (RAM). It can be activated at any time with a specified key sequence. WAN Wide area network. This is a network covering large distances (50 square miles or more) that may include packet-switched, or public data, and value-added networks.
INDEX Numerics B 3C619C adapter 1-1 configuring 3-1, 4-1, 4-2 default settings 4-5 information 7-10, 7-15 inspecting 2-4 installing 2-1, 2-5 PC requirements 2-3 statistics and information 7-9 3Com Bulletin Board Service (3ComBBS) D-1 3Com mode 1-2, 4-4, 5-8, B-3 3Com sales offices D-4 3ComFacts D-2 3CTOKEN.COM 5-2 3CTOKEN.
2 INDEX configuration options AutoSwitch 4-6, B-7 BIOS/MMIO base address 4-5 Boot PROM 4-6, B-7 configuration mode 4-5, B-3 interrupt request level 4-5, B-6 I/O base address 4-5, B-4 I/O mode 4-6, B-7 IRQ driver type 4-6, B-7 memory mode 4-6, B-7 primary/alternate adapter B-4 RAM page size 4-5, B-5 ring speed 4-5, B-4 ROM address locations B-5 shared RAM address range 4-5, B-5 zero wait state 4-6, B-7 connection to network 2-7 connector type DB-9 2-7 pin assignments B-2 RJ-45 2-7 pin assignments B-2 Conti
INDEX M main menu 5-3 MAU 2-8, 7-4, 7-6 memory conflicts 3-3, 4-2, 4-6 memory manager 3-3 memory mode 4-6, B-7 menu hierarchy A-1 menu items Install A-3 Configure Adapter A-3 Quit A-3 About A-3 Command Line Help A-3 Driver Installation Help A-3 Exit A-3 Select A-3 Select Adapter A-3 Test A-3 Echo Server A-3 Run Tests A-3 Test Setup A-3 View A-3 Adapter Information A-3 Adapter Statistics A-3 Microsoft LAN Manager 5-6 Windows 95 6-2 Windows for Workgroups 5-6 Windows NT 6-1 mouse A-3 multiple adapters 4-8, 5
4 INDEX RPL disabling 5-12 enabling 5-11 Run Tests dialog box 7-6, 7-7 Run Tests menu item 7-7 running diagnostic tests 7-6 W Windows 95 network drivers 6-2 Windows for Workgroups 5-6 Windows NT network drivers 6-1 Z S safety precautions 2-4 setup. See configuration. shared RAM page size and address range 3-3, 4-5, B-5 shielded twisted-pair cable (STP) 2-8 SMARTAGT.
LIMITED WARRANTY HARDWARE: 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Internetworking products Network adapters Ethernet stackable hubs and unmanaged Ethernet fixed port repeaters *Power supply and fans in these stackable hubs and unmanaged repeaters Other hardware products Spare parts and spares kits One year Lifetime Lifetime* (One
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
