Datasheet

IBM United States Hardware Announcement 113-198 IBM is a registered trademark of International Business Machines Corporation
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International Warranty Service (IWS)
IWS is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country, and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2
For more information on IWS, refer to Services Announcement 601-034, dated
September 25, 2001 .
Licensing
Programs included with this product are licensed under the terms and conditions of
the License Agreements that are shipped with the system.
Maintenance services
ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite
ServicePac , ServiceSuite , ServiceElect, and ServiceElite provide hardware warranty
service upgrades, maintenance, and selected support services in one agreement.
Warranty service upgrade
During the warranty period, a warranty service upgrade provides an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM . You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines On-site Service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
CRUs will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 2 CRU yourself or request IBM installation, at no
additional charge, under one of the On-site Service levels specified below.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM . You must follow the