Datasheet

IBM United States Hardware Announcement 113-198 IBM is a registered trademark of International Business Machines Corporation
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worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country-specific and
location-specific information.
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,
speaker, memory, or hard disk drive) Service and On-site Service.
Customer Replaceable Unit (CRU) Service
IBM provides a replacement CRU to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from
IBM at any time on your request. A CRU is designated as being either a Tier 1
(mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified
in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type of
warranty service designated for your machine.
Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM . When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts or features have been designated as Tier 1 CRUs:
• Front bezel with power button
• System service label
• Miscellaneous parts kit
• HDD backplane
• Mezz retention kit
• Memory DIMMs
• 3x8 double ended periscope receptacle
• Indicator panel
• 3.0 volt battery
• RFID label tag assembly
• 2 GB USB memory flash key
• Mezzanine adapters
• Air with USB baffle
• KVM dongle cable
On-site Service
At IBM's discretion you will receive CRU service or IBM or your reseller will repair
the failing machine at your location and verify its operation. If required, On-site
Repair is provided, 9 hours per day, Monday through Friday excluding holidays,
NBD response. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well lit, and suitable for
the purpose. On-site Service is not available in all countries, and some countries
have kilometer or mileage limitations from an IBM service center. In those locations
where On-site Service is not available, the normal in-country service delivery is
used.
Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for
hardware to determine if warranty service is required. Telephone support may be
subject to additional charges, even during the limited warranty period.
Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.