User Manual
IBM�Japan�Hardware�Announcement IBM�is�a�registered�trademark�of�International�Business�Machines�Corporation
11
����������������������Safety�flyer
��
All�the�NL�SATA�HDDs�are�shipped�as�a�single�package.�Other�items�are�in�zipped�bags.
Security,�auditability,�and�control
It�is�a�customer's�responsibility�to�ensure�that�the�server�is�secure�to�prevent
sensitive�data�from�being�removed.
The�customer�is�responsible�for�evaluation,�selection,�and�implementation�of�security
features,�administrative�procedures,�and�appropriate�controls�in�application�systems
and�communications�facilities.
IBM�Electronic�Services
Electronic�Service�Agent
TM
�and�the�IBM�Electronic�Support�web�portal�are�dedicated
to�providing�fast,�exceptional�support�to�IBM�Systems�customers.�The�IBM�Electronic
Service�Agent�tool�is�a�no-additional-charge�tool�that�proactively�monitors�and
reports�hardware�events,�such�as�system�errors,�performance�issues,�and�inventory.
The�Electronic�Service�Agent�tool�can�help�you�stay�focused�on�your�company's
strategic�business�initiatives,�save�time,�and�spend�less�effort�managing�day-to-
day�IT�maintenance�issues.�Servers�enabled�with�this�tool�can�be�monitored�remotely
around�the�clock�by�IBM�Support�all�at�no�additional�cost�to�you.
Now�integrated�into�the�base�operating�system�of�AIX®�5.3,�AIX�6.1,�and�AIX�7.1,
Electronic�Service�Agent�is�designed�to�automatically�and�electronically�report
system�failures�and�utilization�issues�to�IBM,�which�can�result�in�faster�problem
resolution�and�increased�availability.�System�configuration�and�inventory�information
collected�by�the�Electronic�Service�Agent�tool�also�can�be�viewed�on�the�secure
Electronic�Support�web�portal,�and�used�to�improve�problem�determination�and
resolution�by�you�and�the�IBM�support�team.�To�access�the�tool�main�menu,�simply�type
"smitty�esa_main",�and�select�"Configure�Electronic�Service�Agent."�In�addition,�ESA
now�includes�a�powerful�web�user�interface,�giving�the�administrator�easy�access�to
status,�tool�settings,�problem�information,�and�filters.�For�more�information�and
documentation�on�how�to�configure�and�use�Electronic�Service�Agent,�refer�to
http://www.ibm.com/support/electronic
The�IBM�Electronic�Support�portal�is�a�single�Internet�entry�point�that�replaces�the
multiple�entry�points�traditionally�used�to�access�IBM�Internet�services�and�support.
This�portal�enables�you�to�gain�easier�access�to�IBM�resources�for�assistance�in
resolving�technical�problems.�The�My�Systems�and�Premium�Search�functions�make�it
even�easier�for�Electronic�Service�Agent�tool-enabled�customers�to�track�system
inventory�and�find�pertinent�fixes.
Benefits
Increased�uptime:��The�Electronic�Service�Agent�tool�is�designed�to�enhance�the
Warranty�or�Maintenance�Agreement�by�providing�faster�hardware�error�reporting�and
uploading�system�information�to�IBM�Support.�This�can�translate�to�less�wasted�time
monitoring�the�"symptoms,"�diagnosing�the�error,�and�manually�calling�IBM�Support�to
open�a�problem�record.�Its�24x7�monitoring�and�reporting�mean�no�more�dependence�on
human�intervention�or�off-hours�customer�personnel�when�errors�are�encountered�in�the
middle�of�the�night.
Security:��The�Electronic�Service�Agent�tool�is�designed�to�be�secure�in�monitoring,
reporting,�and�storing�the�data�at�IBM.�The�Electronic�Service�Agent�tool�securely
transmits�via�either�the�Internet�(HTTPS�or�VPN)�or�modem,�and�can�be�configured�to
communicate�securely�through�gateways�to�provide�customers�a�single�point�of�exit
from�their�site.�Communication�is�one�way.�Activating�Electronic�Service�Agent�does
not�enable�IBM�to�call�into�a�customer's�system.�System�inventory�information�is
stored�in�a�secure�database,�which�is�protected�behind�IBM�firewalls.�It�is�viewable