Network Router User Manual

Table 40. Options for the Ticketing reports
Option Tab Description
Share report with other
SiteProtector users
General Select this option to give
other SiteProtector users
permissions to view the
report you are running.
Display assigned users Display Select this check box if you
want users, who have been
assigned tickets, to be
displayed in the report.
Display category Display Select this check box if you
want custom categories that
are assigned to tickets to be
displayed in the report.
Display status Display Select this check box if you
want the ticketing statuses
(New, Open, In Progress, and
so on) to be displayed in the
report.
Display priority Display Select this check box if you
want the priority of the
ticket (Critical, High,
Medium, Low) to be
displayed in the report.
Assigned Users Filter Select the individual users
that you want displayed in
the report. These users will
be displayed in the report
only if you selected the
Display assigned users check
box on the Display tab.
Category Filter Select the categories that you
want displayed in the report.
These categories will be
displayed in the report only
if you selected the Display
category check box on the
Display tab.
Status Filter Select the statuses that you
want displayed in the report.
These statuses will be
displayed in the report only
if you selected the Display
status check box on the
Display tab.
Priority Filter Select the priority values that
you want displayed in the
report. These values will be
displayed in the report only
if you selected the Display
priority check box on the
Display tab.
Chapter 10. Ticketing and remediation 137