- IBM switch Users and Maintenance Guide

Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your IBM Eserver xSeries
™
or IntelliStation system, and whom to call for
service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and use the
diagnostic tools that come with your system.
v Check for technical information, hints, tips, and new device drivers at the
following Web site:
www.ibm.com/storage/techsup.htm
v Use an IBM discussion forum on the IBM Web site to ask questions.
You
can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the documents
that are provided with your system and software. The information that comes with
your system also describes the diagnostic tests that you can perform. Most xSeries
and IntelliStation systems, operating systems, and programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. If you suspect a software problem, see the information for the
operating system or program.
Using the documentation
Information about the xSeries or IntelliStation system and preinstalled software, if
any, is available in the documents that come with your system. This includes printed
documents, online documents, readme files, and help files. See the troubleshooting
information in your system documentation for instructions on how to use the
diagnostic programs. The troubleshooting information or the diagnostic programs
might tell you that you need additional or updated device drivers or other software.
Web sites
IBM maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates.
v For DS4000 information, go to the following Web site:
www.ibm.com/storage/techsup.htm
The support page has many sources of information and ways for you to solve
problems, including:
– Diagnosing problems using the IBM Online Assistant
– Downloading the latest device drivers and updates for your products
– Viewing frequently asked questions (FAQ)
– Viewing hints and tips to help you solve problems
– Participating in IBM discussion forums
– Setting up e-mail notification of technical updates about your products
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