User's Guide
39
COWON X7
+ I am still confused even after reading the 
manual.
COWON website(www.COWON.com) provides 
support for users of COWON products with FAQ 
(Frequently Asked Questions).  
Users are strongly encouraged to check out the 
website for further information regarding product 
usages and rmware upgrades. For individual 
inquiries, please contact us on-line as we will try 
to help you as best as we can.
+ I would like to set the device as factory 
default.
Device can be set as factory default by pressing 
SETTINGS – SYSTEM – LOAD DEFAULTS.
+ The player does not turn on.
If the battery is completely discharged, charge the 
battery before you start the player. The charging 
time may vary depending on the battery’s 
discharge status. If the player does not work at 
all, press the RESET button.  
For your information, RESET will just disconnect 
the power and does not damage the product or 
delete any les stored on the device.
+ The touchscreen / touch pad / buttons do not 
work properly.
- Check if the power switch is positioned to HOLD. 
- Touchscreen calibration can be done in 
SETTINGS – SYSTEM – TOUCH CALIBRATION.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there 
are any les available in the player. If there is 
no le in the player, you will not hear any sound. 
Please note that corrupted les will result in a 
noise or discontinued playback. Make sure the 
earphones are connected properly. Impurities in 
the earphone jack can cause a noise.
+ Files that I have stored do not appear in the list.
Each mode shows you a list of playable les only. 
To view all les that you have stored, select the 
Browser mode. Please note that System folder will 
not appear in the Browser.
+ Troubleshooting










