User's Manual

www.i-sens.com
44
www.i-sens.com
45
Message What It Means What To Do
The blood sample
has abnormally
high viscosity or
insufficient volume.
Repeat the test after
inserting a new test strip.
A non-CareSens
LINK test strip was
used.
Test strip was not
inserted properly.
Repeat the test with a
CareSens LINK test strip.
Insert a test strip with the
contacting bars facing
upwards and push in gently
until the meter beeps.
There is a problem
with the meter.
Do not use the meter.
Contact your authorized
i-SENS sales
representative.
If the error messages persist, contact your authorized i-SENS
sales representative.
Note
General Troubleshooting
Problem Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely till the end.
• Check whether the batteries are
inserted with the ‘+’ side facing up.
•Replace the batteries.
The display is blank
even after inserting a
test strip.
• Check if the confirmation window is
filled adequately.
• Repeat the test after inserting a new
test strip.
The test does not start
even after applying the
blood sample on the
strip.
• Repeat the test after inserting a new
test strip.
• Check the validity period of the test
strip.
• Check if the strip has passed the
discard date (date of opening the test
strip vial plus 6 months).
• Check the meter.
The test result
doesn’t match your
expectation.
If the problem is not resolved, please contact your authorized
i-SENS sales representative.
Note