Instruction Manual

How to configure Cardiris for Microsoft Dynamics CRM

ERROR REPORTING MS DYNAMICS CRM

Error detection and reporting capabilities have been upgraded in

Cardiris 5. Whenever an error occurs, the error information is stored

in a Cardiris log file. This log file is located in your local temp

folder. To access the temp folder, type in %TEMP% in Windows

Explorer. If necessary, you can always send the log file to I.R.I.S.

support for further assistance: www.irislink.com/support.

Note that a new log file is created each time you start Cardiris.

Below you find an overview of common errors that may occur

while exporting to Microsoft Dynamics CRM:

 The CRM server information (url) is incorrect.

 The configuration file was edited by hand and is incomplete or

inconsistent.

 A local administrator tries to configure the CRM connector but

does not have enough administrative rights in Microsoft

Dynamics CRM.

 A local user tries to configure the CRM connector but does not

have local administrative rights.

 Cardiris contacts are mapped to a CRM entity (lead, contact) to

which the current user does not have access.