ICE 5000/5500 Hardware and Installation Operators Manual Document Version 1.
Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 USA Corporate Telephone: 602.504.5000 Corporate Fax: 602.866.5380 Corporate Repairs Department: 602.504.5378 Corporate Web Site: www.hypercom.com Copyright 1999-2000 by Hypercom Corporation. Printed in the United States of America. All rights reserved. This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers.
FCC Part 15 (ICES-003) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Industry Canada (IC) Notice NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user satisfaction.
Table of Contents Table of Contents List of Figures List of Tables Introduction Guide Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 4 Wireless POS Terminal Interface Function Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Instructions to the User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Figures List of Figures Chapter 1 Hardware Information Figure 1-1. ICE 5000 and 5500 terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1-2. Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Figure 1-3. Touch-screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Tables List of Tables Chapter 1 Hardware Information Table 1-1. Terminal dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Chapter 2 Installation Procedures Table 2-1. Self-test and diagnostics with software loaded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Table 2-2. Memory page states . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction The ICE 5000 and 5500 Hardware and Installation Operators Manual is a comprehensive guide to working with Hypercom® ICE 5000 and 5500 terminals. The ICE 5000 and 5500 terminals are part of the Hypercom Interactive Consumer Environment (ICE) family of touch-screen-based terminals and peripherals. All ICE terminals support traditional terminal functions as well as PIN pad and signature capture functionality. The ICE family employs a modular concept.
Introduction Guide Conventions This section provides information to help you understand the procedures and concepts presented in this guide. The following special terms and style conventions are used throughout this document: Component names: Special bold text highlights certain items including the names of window and dialog box components. This text appears in instructions for specific actions such as clicking buttons, typing in text boxes, and selecting from lists.
Introduction Series of actions: The greater-than sign (>) appears in procedures indicating a series of simple, related actions using the mouse pointer. The resulting action typically starts a utility or opens a dialog box. For example From the Term-Master main menu, click Network > Definitions’. Caution and Warning boxes: When you see a Caution or Warning message, read the information promptly and carefully before proceeding. The formats for the boxes follows.
C h a p t e r 1 7 Hardware Information This chapter provides important information to properly set up and test both the ICE 5000 and 5500 terminals. To prevent damage to the POS terminals and possible personal injury, be sure to read this document before installing the ICE terminals. Figure 1-1.
Chapter 1 General Safety Precautions This section describes general safety precautions that must be followed to ensure proper installation and maintenance of the POS product family. C AUTION Electrical Safety: Observe all normal electrical safety practices when operating any equipment attached to an active power source. Authorized Service: Only a Hypercom authorized service technician or an authorized repair station can perform equipment servicing, adjustment, maintenance, or repairs on the POS products.
Hardware Information Security Tamper resistance is provided through the use of intrusion detectors and a secure CPU/RAM module that is housed in a sealed metal case. PIN encryption, MAC-ing, encryption key storage, and management are performed in a separate secure co-processor with its own internal RAM. To further prevent tampering, the entire ICE 5000 and 5500 terminal housings are ultrasonically welded and sealed.
Chapter 1 Touch-Screen Display The ICE 5000 and 5500 terminals are built around a graphic touch-screen that provides a high degree of flexibility and an intuitive user environment. Additionally, the graphics screen can deliver advertising and other promotional messages directly to the consumer. The easy-to-operate nature of the touch-screen reduces the need for cashier training. It allows troublefree operation by consumers in the PIN pad and signature capture pad modes.
Hardware Information Auto Receipt Cutter The most troublesome component of any POS terminal is the printer. The auto receipt cutter on the ICE 5000 and 5500 is designed to eliminate the need to manually tear the receipt. The first receipt prints and cuts, then the second receipt prints and cuts. Users do not have to manually tear the paper from the terminal, eliminating paper jams. High-Speed Modem The ICE 5000 and 5500 terminals incorporate the new Hypercom FastPOS™ 9600 bps modem.
C h a p t e r 2 Installation Procedures This section contains inportant information that will help properly install ICE 5000 and 5500 terminals. Power-Up the ICE Terminals Use the following procedures to power up the ICE 5000 or 5500 terminals. Step-by-Step To power up the ICE terminal: 1. Connect the +24 Vdc power cable from the AC Adaptor to the three-pin terminal socket labeled POWER on the back panel of the ICE 5000 or 5500 terminals. 2. Plug the AC Adaptor into a 110-Volt grounded power receptacle.
Chapter 2 Power socket Figure 2-2. ICE 5500 power socket W ARNING Disconnect the AC electric power before replacing the printer module. Do not use an adapter, a power extender adapter, a power extender cable, or an AC outlet that does not have a ground connection. Do not disassemble the AC adapter. Only a qualified service technician should service the adapter. The AC adapter was designed for indoor use only. Do not expose to rain or snow. Do not immerse in fluid.
Installation Procedures 3. Ensure that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000 or 5500 terminal and wall receptacle. Line port Figure 2-3. ICE 5000 line port Line port Figure 2-4. ICE 5500 line port W ARNING Do not insert the telephone line into the Pin pad port. 940184-003, rev.
Chapter 2 Self-Test and Diagnostics Following a successful key injection, a double beep indicates that the terminal has automatically initiated its self-diagnostic routine. The software and download status of the terminal is displayed during the self-test, which lasts approximately four seconds. During this time, if the terminal is loaded with the security key, the displays shown in the following table are typical. Table 2-1.
Installation Procedures If the terminal is not loaded with software, the displays shown in the following table are typical. Table 2-3. Self-test and diagnostics when software is not loaded Description Terminal response T5KBOOT: Boot program name T5KBOOTXXX WAIT SELF TEST XXX: Boot program release The memory page status indicates that no program is loaded. MEMORY PAGE STATUS: BOOT: XXXX 01: FFFFFFFFFFFFFFF 17: FFFFFFFFFFFFFF PE indicates Program Error. In this case, the program is not loaded.
C h a p t e r 3 Setup Procedures This chapter provides setup procedures for the Hypercom ICE 5000 and 5500 terminal, including the steps necessary for terminal configuration, program load, and initialization. Please refer to the ICE 5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing. Configuring the ICE Terminal A configuration sets the parameters the ICE 5000 or 5500 uses to communicate with Term-Master.
Chapter 3 Step Action Terminal response 2 Type the terminal ID, then touch Enter on the terminal display, or press Enter on the terminal keyboard. MERCHANT PROGRAMMING INIT. TELEPHONE NO Ï A B C D E F CANCEL CLEAR ENTER 3 Type the initialization number, then touch or press Enter. MERCHANT PROGRAMMING NMS TELEPHONE NO Ï A B C D E F CANCEL CLEAR ENTER 4 Type the NMS number, then touch or press Enter.
Setup Procedures Program the ICE Terminal A program load is required when no software is currently in the terminal. When you initiate a program load, the software is the only partialy loaded. Depending on the software applocation, an average program load takes approximately 40 minutes to complete. The initialization process loads the merchant-specific information in a terminal. MAC software is required when the ICE 5000 or 5500 supports debit processing.
Chapter 3 Initialize the ICE Terminal After the terminal receives a new program load, an initialization is required to start the terminal operations. In other cases such as a new card type, an initialization is requested to update the terminal parameters. An initialization takes approximately 30 seconds to complete. During an initialization, the terminal automatically connects to the initialization host to receive the downloading of the initialization parameters, known as the terminal profile.
Setup Procedures Loading Printer Paper Use the following procedures to install paper in the ICE 5000 or 5500 terminal. ICE 5000 To properly install the printer paper into the termial, read the following steps carefully. Step-by-Step To load the printer paper in the ICE 5000: 1. Open the paper door on the back of the ICE 5000 printer. Figure 3-1. ICE 5000 printer paper door open 2.
Chapter 3 3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If the printer does not automatically feed the paper, proceed with step 4. Otherwise, proceed to step 9. Figure 3-2. ICE 5000 printer paper installation Figure 3-3. ICE 5000 Printer paper installation complete 4. Touch Press here for Menu on the terminal display. 5. Touch Other. The Main prompt appears. 6. Touch Setup. The Other prompt appears. 7. Touch Printer. The Printer prompt appears. 8.
Setup Procedures ICE 5500 To properly install the printer paper into the termial, read the following steps carefully. Step-by-Step To load the printer paper in the ICE 5500: 1. Open the printer paper cover on the back of the ICE 5500 printer. Figure 3-4. ICE 5500 printer paper door open 2. Place the paper roll into the printer paper holder, make sure the printer paper unrolls from under the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism. 3.
Chapter 3 Figure 3-5. ICE 5500 printer paper installation Figure 3-6. ICE 5500 Printer paper installation complete 4. At the main terminal display, touch Terminal Menu. 5. Touch the arrow. The Terminal Main menu prompt appears. 6. Touch Setup. The Setup menu appears. 7. Touch Printer. The Printer prompt appears. 8. Touch Paper Feed. The Paper Feed menu appears. 9. Touch Paper Feed until the paper feeds through the printer tear bar.
Setup Procedures a. At the main terminal display, touch Terminal Menu. b. Touch the arrow. The Terminal Main menu prompt appears. c. Touch Setup. The Setup menu appears. d. Touch Printer. The Printer prompt appears. e. Touch On/Off. The Printer Toggle menu prompt appears. The menu displays Printer is disabled. Enable?. f. Touch Yes. The terminal changes the printer settings to Enabled and returs to the main menu. Repeat steps 4 through 9. 10. Touch Quit. The system returns to the main terminal menu. 11.
C h a p t e r 4 Wireless POS Terminal Interface This section applies only for the ICE 5000 terminal, this does not apply to the ICE 5500 terminal. The ICE 5000, 900 MHz wireless POS terminal interface system offers a high level of customer convenience and reduces the time required to process a POS transaction. Because customers see the process, they have control of the financial transaction and feel an added sense of security. The host POS terminal and peripheral POS devices provide data encryption.
Chapter 4 Instructions to the User This equipment was tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, the equipment may cause harmful interference to radio communications.
Wireless POS Terminal Interface Basic System Figure 4-1 shows the basic ICE configuration. The terminal transceiver should be less than 100 feet from the peripheral terminal device. This short range reduces the possibility of interference with other communication systems using the same radio spectrum. Causing such interference is a violation of FCC regulations. Figure 4-1. Basic configuration Basic System Installation Use the following procedure to install the basic system wireless hardware.
Chapter 4 4. Insert the male connector on the 12-foot cable from the terminal transceiver into the female connector on the single-unit adapter cable. 5. If the 12-foot cable is not long enough, it may be extended up to 100 feet by using any sixconductor, one-to-one standard telephone extender cable available at various electronic appliance retail outlets. The cable may be extended up to 1000 feet by substituting a terminal transceiver interface for the single unit adapter cable.
Wireless POS Terminal Interface 3. Mount the two terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them as high as possible in an area that has the best visibility from the areas where the peripheral devices are used. Separate the transceivers as far as possible from each other while still providing the required coverage. You may mount the transceivers by using the metal hook or the rubber suction cups provided.
Chapter 4 Large-Area Coverage If the area to be serviced is too large for the extended basic coverage, configure the system for largearea coverage. (See Figure 4-3.) Add a power supply, Hypercom P/N 870003-001, to the terminal transceiver interface. The premises wiring may be expanded to support an additional eight terminal transceivers for a total of ten, maximizing the system for large areas or to fill in gaps in coverage. Figure 4-3.
Wireless POS Terminal Interface 5. Insert the male connector of the 12-foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface. If the 12-foot cable is not long enough, it may be extended up to 1000 feet by using any four conductor, one-to-one standard telephone extender cable available at various electronic appliance retail outlets. You can also have the premises wired for extending the cables.
Chapter 4 Installation Examples Figures 4-5 through 4-7 are installation examples. Figure 4-5. Basic system example 4-8 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev.
Wireless POS Terminal Interface Figure 4-6. Extended basic example 940184-003, rev.
Chapter 4 Figure 4-7. Large area example 4-10 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev.
Index Index I Numerics 24-Vollt power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 A AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1, Adaptor cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Authorized Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . auto receipt cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index P Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv peripheral terminal device . . . . . . . . . . . . . . . . . . . . 4-1, 4-3 PIN pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii, 1-3 cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602.504.4990. Document Number: 940184-003, rev B 1. In one word, how would you describe this guide? _____________________________________ 2. How do you use this guide? n I read it from beginning to end. n I read only the sections that relate to my immediate needs. n I read only the sections that relate to my job. 3.
Document Number 940184-003, rev B Printed in the USA
