Warranty

LIMITED WARRANTY
Hydeline® products come with a limited warranty, which applies to defects in products that are used exclusively for
personal, family, or household purposes by the original purchaser. It does not cover rental, business, commercial or
institutional uses. The warranty does not extend to damages resulting from accident, misuse, negligence, or
abnormal use.
10 years
Frames have a limited warranty against manufacturing faults and defects for 10 years from the date of purchase.
5 years
Metal reclining/inclining mechanisms and springs have a limited warranty against manufacturing faults and
defects for 5 years from the date of purchase. The reclining mechanisms that we use in our motion products can
handle a maximum load of 350 lbs only.
3 years
Electric motors have a limited warranty against manufacturing faults and defects for 3 years from the date of
purchase.
1 year
Electrical components and electrically operated lifting and rolling mechanisms have a limited warranty against
manufacturing faults and defects for 1 year from the date of purchase. Care should be taken that frame is not set
upon any
electrical cords. Variant difference in voltage/current ratios can damage electrical components. Electrical
components should not be placed in a wet or damp area which could risk shock or fire.
Padding and foam have a limited warranty against defects for 1 year from the date of purchase under normal
domestic use. To keep your cushions new and fluffy, avoid sitting in one area constantly and use the seating areas
evenly. It is also important not to lean, sit or reach over the back cushions of furniture. The warranty does not cover
defects arising from the above misuse of the cushions.
Leather has a limited warranty against defects for 1 year from the date of purchase under normal domestic use.
Leather must be cleaned in accordance with our ‘Leather Care’ Guide. Please note that the warranty does not cover
soiling, fading, stretching, wrinkling, and creasing arising from negligence, misuse, accidents, and improper
cleaning. It is important to note that no two pieces of leather are similar, leather has natural wrinkles as well as all
leather have slight color, texture, and grain variations. Some of our collections use a unique hand-rubbed leather
upholstery. The intricate hand-rubbing process results in a multi-toned leather color, which means that the overall
leather is not solid color, it is a mixture of multiple color tones. Additionally, the hand-rubbing process may expose
the natural blemishes and imperfections of real leather, as a result of which scars and natural lines may show; it is
these very characteristics that enhance the overall appeal of premium leather and will not be construed as defects.
Leather is inclined to stretch and will show up as creasing on cushion tops. On deep buttoned furniture this can lead
to opening of pleats that is normal for this type of upholstery and will not be considered as defect.
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