User's Manual

OPERATION
23
Problem The bottom rail does not raise or lower completely, or its location when fully
lowered has changed over time.
Solution The batteries may be low in the battery wand, satellite battery pack, or C-size
satellite battery wand. Replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Check that there is clearance between the ends of the shade and the window
casement on inside mounts.
Check if the fabric rolls up evenly into the headrail. If not, see “Adjust the Bottom
Rail Weight” on page23.
Reset the travel limits. See “Resetting the Shade” on page19.
See the PowerView
™
Motorization Remote Control Guide for operation or
programming troubleshooting solutions.
Problem Adjacent shades do not roll up evenly.
Solution It is considered normal if the roll-up on both shades is within
5
/ 16 " of each other.
If one shade rolls up tighter than another, lower and raise both shades several
times.
Reset the shade. See “Resetting the Shade” on page19.
Check that the shade fabric is not catching on any brackets or components.
Check that the fabric winds evenly and does not rub against the headrail. If
uneven, see “Adjust the Bottom Rail Weight” on page23.
Problem Two-On-One Headrail Shades Only: The center gap is not even from the top
to the bottom of the shade, interfering with the function of the shade.
Solution Ensure the entire length of the headrail is straight and level. If the center portion
of the headrail is higher than the ends, the center gap will close together. If the
center portion of the headrail is lower than the ends, the center gap increases. If
necessary, adjust the height of each bracket by moving it within the screw slots
or by using shims.