User's Manual
OPERATION
21
Problem The shade will not fit into the installation brackets.
Solution If the shade has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shade” on page10.
Problem The shade does not operate using the manual control button.
Solution Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Problem The shade is not responding to the PowerView
™
remote.
Solution IMPORTANT: A shade will not operate using the remote until it has been
joined to a group
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted andarefresh. The
LEDs that backlight the remote should come on full bright when ■ STOP is
pressed.
Problem The vanes do not open when the shade is first operated.
Solution Make sure the shade is completely lowered.
Open and close the shade several times to help open the vanes. If necessary,
gently pull down on the bottom rail.