Operation Manual

6. Sound problems: no sound

If you can’t hear anything while watching TV or during a recording

playback, try the following:

a) Check whether the mute or volume control button on your TV and /

or YouView remote control has been accidentally pressed.

b) Check all your HDMI / SCART cables are connected securely.

c) If connected to a surround sound system, check that the system is

on and cables are connected correctly and securely.

Syncing between picture and sound

If you have connected your YouView box to a surround sound system,

you can adjust the synchronisation between the sound and picture

manually. To do this, press on your remote control and go to

Settings > TV Signal and Quality > Synchronise Picture and Sound,

then select the appropriate value.

7. Can’t remember my PIN number

If you did not change your PIN number during setup, the default PIN

is 1234.

If you can’t remember your PIN, you can reset it by answering your

security question. Go to Settings > Parental Controls > Change PIN

and enter the answer to your security question.

If you can’t remember your PIN number and security question you

will have to reset the box. (Note: Resetting your YouView box will

delete all your preferences and recordings).

To reset your box, press on your remote control and go to Settings

> Device Management > Reset YouView Box. Once you reset the box,

you will need to go through the set up process again and create a

new PIN number.