Operation Manual

4. On demand: if a Player is missing or
an on demand programme won’t play
a) Press the YouView button on your remote control, go to Settings
> Network and Internet > Wired Connection and select Automatic.
This should enter your broadband settings for you automatically. If
this does not happen, restart your router and try again. If you need to
enter values manually, select Manual. (Note: Your broadband provider
can provide you with these values).
b) If you did not accept the Terms of Use at the end of the screen
setup, you will not be able to use the On Demand or Search features.
To change this, press on your remote control and go to Settings >
Your Info and Legal > Terms of Use. Select Accept then press OK. The
On Demand and Search features should now be available to you.
If you are having problems accessing or watching catch up or on
demand TV, please check all of the cables are connected and ensure
your broadband connection is working. For more information, visit
www.youview.com/support.
If you are experiencing problems with finding Players, please ensure
you disconnect and reconnect the aerial cable and manually retune
the channels by going to Settings>TV Signal & Quality>Re-tune
Channels.
5. Error Messages:
Error messages will appear if an issue with YouView is detected,
e.g. reduced or lost digital signal. For more details on an error code
please visit www.youview.com/support
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