Operation Manual

2. Poor picture: live TV – if your picture is

pixelated or breaking up:

This is likely to be a problem with the signal reaching your YouView

box. Try the following steps to resolve this:

a) Check all your cables are connected correctly and securely. In

particular, check your aerial cable’s connection to the wall socket and

your YouView box.

b) Restart your YouView box. Switch OFF the power to the box and

then switch it back ON again.

c) If restarting your box didn’t ﬁx the issue, try a channel re-tune.

Using your remote control, press the YouView button, go to Settings >

TV Signal and Quality > Re-tune Channels.

d) Have there been any recent changes in or outside your home? For

example, have you placed any electrical appliances near the box? Is

there any building work taking place or has there been any extreme

weather? These can sometimes cause electrical interference with

your equipment. Try moving any electrical appliances away from the

vicinity of your YouView box to see if this helps.

e) To ﬁnd out if there is a problem with your YouView box, connect

it to another known working aerial connection. If you’re still

experiencing problems with picture quality, please contact Humax

Support.

f) If there appears to be a problem with the aerial in your home you

may need to contact an aerial engineer. Please visit

youview.com/support for more information.

3. Poor picture: on demand –

experiencing buffering, jittery or frozen

picture

If you’re having trouble watching On Demand or Catch Up, try the

following:

a) Check to see if there are any other devices connected to the

internet e.g. laptops or games consoles. These can slow your

broadband speed, especially during peak periods. Disconnecting or

reducing usage of these devices may resolve this issue.

b) Check that all your cable connections, in particular the ethernet

connection from your box to your router or powerline adapters, are

connected correctly and securely. If not, re-connect any loose cables,

restart your router and turn the power off and then on to reset

powerline adapters.

c) If the problem persists, you may need to contact your broadband

provider or an engineer. For more details, visit youview.com/support.