Operation Manual

Troubleshooting

1. Setting up

When you switch the box on for the ﬁrst time, you’ll need to run

through the on screen setup to tune the TV channels available to you.

If the screen setup doesn’t start, freezes or the ‘All Done’ screen is not

displayed at the end, try the following steps to resolve this:

a) Check the power cable is connected securely to the box and power

is switched on at the wall.

b) Check your TV is ON and not in standby.

c) Choose ‘source’ or ‘input’ on your TV remote control and select the

option which matches the port number on the back of your TV (e.g.

HDMI). For more details on selecting the correct input please refer to

your TV user guide.

d) If the setup wizard has frozen, check your aerial cable between

your TV and box and also your ethernet cable between your box and

router are connected correctly and securely. If not, re-connect any

loose cables. If you have used powerline adapters, check these cables

too.

e) Restart the box. Switch OFF the power supply to the box and then

switch it back ON. The setup wizard should restart.

If the screen setup has ﬁnished but your box did not connect to your

broadband, try the following steps to resolve this:

a) Press the YouView button on your remote control, go to Settings

> Network and Internet > Wired Connection and select Automatic.

This should enter your broadband settings for you automatically. If

this does not happen, restart your router and try again. If you need to

enter values manually, select Manual. (Note: Your broadband provider

can provide you with these values).

b) If you did not accept the Terms of Use at the end of the screen

setup, you will not be able to use the On Demand or Search features.

To change this, press on your remote control and go to Settings >

Your Info and Legal > Terms of Use. Select Accept then press OK. The

On Demand and Search features should now be available to you.

Need a bit of help with your YouView box? This section identiﬁes some of the more

common problems you may encounter and offers suggestions to help you ﬁx them.