User Guide ThurayaIP Satellite Modem Revision A.1 3500175-0001 Copyright 2008 Hughes Network Systems, LLC. All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC.
Safety Information For your safety and protection, read this entire user guide before you attempt to use ThurayaIP Satellite Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards. WARNING Potential radio frequency (RF) hazard.
Warnings for THURAYAIP Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter away from the front of ThurayaIP’s antenna. Properly ground the Antenna Failure to properly ground the optional external antenna may result in severe personal injury or death.
In the vicinity of blasting work and in explosive environments Never use ThurayaIP where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaIP while at a petrol filling station. Do not use near fuel or chemicals. Qualified service Do not attempt to disassemble your ThurayaIP. ThurayaIP does not contain consumer-serviceable components.
Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist.
Contents SAFETY INFORMATION .................................................................................. I WARNING SYMBOLS USED IN THIS GUIDE ............................................................... I WARNINGS FOR THURAYAIP................................................................................ II CONTENTS ................................................................................................... V INTRODUCTION ....................................................................
WLAN CONFIGURATION SCREEN ............................................................... 22 WLAN SECURITY SCREEN .......................................................................... 23 ADVANCED SETTINGS SCREEN .................................................................... 24 POINTING SCREEN ..................................................................................... 25 UPGRADING THURAYAIP .................................................................................
Introduction Your ThurayaIP is a Satellite Modem that provides portable, high-speed data communications via satellite. Using “Always On” technology, you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits/s, just as if you were sitting at your office desk. ThurayaIP works with your computer using an Ethernet, USB or Wi-Fi connection.
Software Installation and Configuration Your PC must support an Ethernet, USB or Wireless LAN interface to operate with ThurayaIP. The CD ROM contains USB drivers for Windows 2000, XP, Vista and MAC OS10.3 and later operating systems. If you intend to use the ThurayaIP with a USB connection, please insert the CD ROM into the computer and follow the instructions to install the USB driver.
STEP 1: SIM INSERTION 1. Unpack the modem and accessories. Your service provider will have provided you with a SIM card. 2. Insert SIM provided by your Service Provider into the SIM holder inside the battery compartment as shown. SIM Insertion Orientation 3. To close the battery door, hook the battery door tab under the edge of the large opening in the enclosure near the data connector ports. Firmly press the battery door into the opening.
When the GPS icon stops flashing then ThurayaIP has successfully updated its GPS position. STEP 4: DATA CONNECTIONS Connect the ThurayaIP to your PC using Ethernet or USB. It is also possible to connect using the wireless LAN facility, but use one of the wired connections for the first time setup. Data Connections ETHERNET Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaIP.
2. If you have PIN security enabled on your SIM, you will be prompted to enter your PIN before proceeding. Note: You must have a valid GPS location for the compass direction and Antenna Angle to be displayed. If the GPS is not valid, go back to step 3 and allow ThurayaIP to obtain a GPS fix. Compass Direction Antenna Angle Home Page Satellite Location Display 3. Look at the wMMI home page display and note the compass bearings and elevations for both ThurayaIP satellites in the “Satellite Location” section.
4. Once you have determined the best satellite to use, move the antenna stand to the correct elevation angle using the integrated protractor. Recall that the elevation angle is indicated on the wMMI home page. With the elevation angle correctly set, place the ThurayaIP on a flat surface with the antenna facing in the direction of the satellite as determined in step 3. Protractor 5.
Quick Reference This section serves as a reference guide, identifying the key operational aspects of using the ThurayaIP system and the Controls and Indicators on ThurayaIP and their functions. Global Positioning System Operation The ThurayaIP contains an integrated Global Positioning System (GPS) receiver that is used to provide location information.
Integrated Man Machine Interface (iMMI) The ThurayaIP has an Integrated Man Machine Interface (iMMI) which allows you to control the operational features of the terminal without the need of a PC or a browser. The iMMI includes buttons labelled with defining icons, an LCD, and an audible pointing aid integrated into the ThurayaIP itself. The figure below shows the layout of the ThurayaIP iMMI.
STATUS/MENU DISPLAY The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below.
DATA RATE SELECTION • • With the unit in the default status display, press the Menu button. The Change Rate menu option is then displayed. Press the Modify button. You are then brought to the first value in the series of QoS settings.
• • • and transition back to the status display via a short press of the Power button. When you have found the value you want, press the Menu button. This action selects the new rate. Once you select the rate, you are transitioned to the Rx set of values unless you selected “Standard” in which case you will exit rate selection. Navigation through and selection of the Rx values is the same as for the Tx values.
DISPLAY ICONS Battery Icon The battery icon displays the estimated life of the battery while under battery power. The battery icon also displays the charging state while under external power. Power Icon The power icon displays the state of the external power input. • • On if external power is connected. Off if external power is disconnected. GPS Icon The GPS icon indicates the state of the GPS information in the ThurayaIP, specifically whether the information is up-todate or should be refreshed.
Globe ICON The globe icon displays the state of IP connection over the satellite. • • Off if no PDP context exists (no data traffic possible). On if a PDP context exists (ready for data traffic). Web Man Machine Interface (wMMI) Screens The ThurayaIP can be accessed through a standard web browser interface. To accomplish this, the connected computer must have one of the following supported browsers installed along with Java enabled (Java Runtime Environment 1.3.1 or later). • Internet Explorer 6.
HOME SCREEN The Home screen provides you with key summary status information about ThurayaIP and is also a gateway into ThurayaIP management. Home Screen Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate. The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions. Receive Rate: Provides the requested and actual receive channel data rate.
Change Data Rate: This button allows you to change the connection parameters for the current session. Quick Connect: These buttons access pre-stored connection profiles. GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and antenna angle. To obtain a GPS fix, make sure there are at least three visible satellites reported.
to re-enter any configuration information supplied by your Service Provider. You must enter the security code to complete the reset. Current Settings: provides the current communications parameters. • • • • • • Software Version Interface Mode Public Network IP Address Private Satellite Modem IP Address Modem International Mobile Equipment Identity (IMEI) Satellite Modem Media Access Control (MAC) Addresses. STATISTICS SCREEN This screen provides you with an estimate of your data usage.
CONNECTION MANAGEMENT SCREEN Accessible from the Main Menu, the Connection Management Screen allows you to select Quality of Service (QoS) parameters separately for transmit and receive data. Note that the “384Kbps” selection requires an external antenna. Connection Management Screen Transmit Rate and Receive Connection Rate: Allows you to select the transmit and receive rates from the list of Bandwidth values.
STATUS SCREEN The Status Screen, displayed in a separate window, provides you with a constantly updated flow of dynamic information and a concise summary of the ThurayaIP status. Status Screen This display gives you a summary of current Satellite Modem system configuration and performance. When the Status Window is open, its information is updated every minute. Note that if you are running on battery power, your available operating time will be reduced.
Battery Status: On battery, charging or charged. Battery Level: This bar graph provides an indication of remaining battery capacity. • • • Green: normal indication of battery level Red: almost fully discharged Amber: charging under external power Status: Any current system status codes (see Troubleshooting section).
and the Access Point Name (APN) information configured by your Service Provider. You are also given the ability to make changes. Note: Generally your Service Provider has already performed this configuration step for you. Whenever you modify the addresses on the Network Settings screen, you must press SAVE and exit the wMMI, reboot your computer, and power the ThurayaIP off and then back on so that the new settings can take effect.
Security Management Screen SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each time you power up the modem. This helps prevent unauthorised use of your SIM. Disable this feature to skip the PIN entry process. To change the setting, click the desired one, enter the current SIM PIN (required), and click the Save button. Note: If the SIM PIN code is incorrectly entered three times, the SIM will be locked until the PUK (Pin Unlock Key) number is entered.
Note: If you forget the security code you will need to consult with your service provider. LOGIN SETTINGS SCREEN Utilize the login screen only if you have been given the necessary information from your Service Provider. Service Provider Security: If this is enabled, you can enter a User Name and Password for authentication between ThurayaIP and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.
selected timeout value after the terminal powers on. If no WLAN activity is detected during the timeout, the WLAN card will power down. WLAN SSID: The WLAN network ID (SSID) can be entered as desired. WLAN Region: Select the WLAN region from a drop down list (X10, X20, X30, X31, X32, X40 and X41). If you try to activate a channel not supported in the selected region, the request shall be rejected with an error message. WLAN Channel: Select the WLAN channel from a drop down list (1 through 14).
WLAN Key to Use: Select the active key--Key1 through Key4--from a pull down menu. Note that in 128-bit key mode only Key1 is available. 64-bit WEP/128bit-WEP: Use this button to toggle between 64-bit and 128-bit WEP mode. WLAN Key Fields, Key 1 through Key 4: In 64-bit WEP mode, enter a 10 character (0-9, A-F) key value in each of four text boxes. In 128-bit WEP mode, enter a 26 character (0-9, A-F) key value in the Key1 text box.
and utilizes more resources since it will search all possible frequencies for ThurayaIP service. This full search can take up to 20 minutes. Auto Power ON: When Enabled, the terminal will automatically power up when external DC is present. Antenna Pointing: This drop-down menu determines whether the Pointing Display comes up each time ThurayaIP is powered up or restarts. The factory default for this setting is Disabled to bypass the pointing state upon power up.
The pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing. The green bar identifies the signal strength measured during antenna pointing and will help you optimise the pointing direction. Note that obtaining the highest signal strength possible will ensure that you have an optimum connection to the network. GPS Receiver: On/Off GPS Satellites: The number of satellites visible to the unit GPS Validity: Invalid, Stored or Valid.
Upgrading THURAYAIP Should a ThurayaIP Modem software upgrade become available, you can complete the upgrade process yourself. The software can be downloaded directly from the Internet using any available access method, including ThurayaIP. UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below: 1. Connect your PC/Notebook to the Internet using ThurayaIP (satellite service), wired LAN, or dial up connection. 2. Go to www.thuraya.
Troubleshooting This section details the following: Some general hardware and software problems you may encounter in the installation and operation of ThurayaIP along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by ThurayaIP on the wMMI screens, along with their possible causes and solutions. If unable to correct a problem please contact the ThurayaIP dealer you purchased the unit from.
Problem Possible Cause Action SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. The wMMI does not work from browser. The browser may not be correctly configured. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet.’ For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.
Problem Possible Cause Action The SIM PIN code appears to be invalid. The code may have been changed. If the SIM PIN is blocked, contact your Service Provider to obtain the PUK (PIN Unlock Key) code. Enter the PUK when prompted. ThurayaIP cannot locate itself using GPS. No signal or weak signal. Make sure no obstruction is blocking the GPS antenna and that the Modem has a clear view of at least 3/4 of the sky. Make sure that you do not place your hand or another object over the main antenna radome.
Problem Possible Cause Action The antenna may not be pointed properly. Turn ThurayaIP off and then back on again, and attempt antenna pointing again to improve the signal strength. You may need to reposition ThurayaIP, verifying that there are no obstructions blocking the satellite signal and that the Modem has a clear view of the sky in the direction of the satellite. The Modem network settings may not be correctly configured. Refer to the network settings supplied by your Service Provider.
Problem Possible Cause Action Satellite Modem stops sending data even with good network connection and sufficiently charged battery. Modem/battery is overheated. It the LCD display indicates an over temperature condition let the ThurayaIP cool down before attempting to resume operation. The Signal Quality meter on the wMMI changes from time to time. Normal behaviour. There are several types of channels used by the Modem, each with different signal strengths.
Status Codes Number and Description 1 SIM card is not installed. Power down, install SIM card properly and try again. Cause Absence or incorrect installation of the SIM card. Solution SIM card may not be present. Remove the battery cover and verify that the SIM card is present. SIM card may be inserted incorrectly. Remove SIM card and make sure it is inserted according to the instructions in the User Guide. SIM card may be damaged.
Number and Cause Solution 3 SIM card access has been blocked. Please contact your Service Provider. Failure to access the SIM card due to too many failed attempts with an invalid PIN. This occurs after 3 failed attempts to enter the PIN. The SIM card is locked. Enter the PUK to unlock the SIM card. 4 SIM card has been improperly changed during an active session. Power down and try again. You replaced a SIM card with another after the Modem was turned on.
Number and Description Cause Solution 8 This terminal is not allowed to connect to the network. Please contact your Service Provider. Network connection failure because the Modem is not allowed to connect to the Network. The Modem authorisation has been removed by your Service Provider (Modem IMEI is not authorised). Contact your Service Provider to regain authorised service. 9 This user has no subscription, service is not allowed. Please contact your Service Provider.
Number and Description Cause Solution 14 Network connection failure - User authorisation failed. Please contact your Service Provider. Network connection failure because the user is not authorised for service. Contact your Service Provider to regain authorised service. Your Service Provider should check the subscription entries in the Home Location Registry. 15 Network connection failure – Service option not supported. Please contact your Service Provider.
Number and Description Cause Solution 20 Network connection failure – Too many failures to activate PDP context. Power down and try again. Too many failed attempts (4) to connect to the Network. This failure may occur because of a weak signal due to obstructions or geographic position (such as extreme latitude or longitude). Contact your Service Provider to verify coverage for your location. 21 Network connection failure - Network assigned an invalid IP address. Power down and try again.
Number and Description Cause Solution 26 SIM card error - IMSI field is longer than 8 bytes and is invalid. Please contact your Service Provider. SIM card may have been programmed incorrectly. SIM card was incorrectly programmed. The SIM card must be replaced by another from your Service Provider. 27 GPRS software internal failure - GPRS stack message subscription failure. Please contact your Service Provider. Internal software error. Power down ThurayaIP and try again.
Number and Description Cause Solution 101 This user was detached by the network. Trying to reattach… Connection broken by the Network. Power down ThurayaIP and try again. If the problem continues, contact your Service Provider. 103 Network connection failure – PLMN is not allowed. Reacquiring connection. Network connection failure due to PLMN not allowed. If the problem continues, contact your Service Provider. 104 Network connection failure - LA is not allowed.
Number and Description Cause Solution 108 Network service is not available. Reacquiring connection… Network service not available. If the problem continues, contact your Service Provider. 109 Network service is not available – No network. Reacquiring connection… Network service not available. If the problem continues, contact your Service Provider. 110 Network service is not available - Cell access barred. Reacquiring connection… Network service not available because cell access is barred.
Number and Description Cause Solution 115 Network service is not available – Unknown cause. Reacquiring connection… Network service not available – cause unknown. If the problem continues, contact your Service Provider. 116 Network connection failure Insufficient resources. Reacquiring connection… Network connection failure due to insufficient resources. If the problem continues, contact your Service Provider. Network may be down.
Number and Cause Solution 121 Network connection failure Missing or invalid APN. Please provide correct information and try again. Network connection failure because the APN is missing or invalid. Contact your Service Provider to get the correct network settings. 122 Network connection failure Rejected by GGSN. Please re-enter User ID/Password and try again. Network connection failure due to rejection by the GGSN.
Number and Cause Solution 127 Network access blocked – Radio priority is less than threshold. ThurayaIP will attempt to reacquire connection. Network access is blocked due to the user’s priority. You are blocked from Network access due to your network priority. If the problem continues, contact your Service Provider. 128 GPS fix is too old. Modem will attempt to reacquire connection after receiving a new GPS fix. Notification of a GPS fix during or after Network connection procedure.
Glossary APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on ThurayaIP wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider. DHCP: Dynamic Host Configuration Protocol.
MUX: Multiplexer. PDP: Packet Data Protocol. Pointing Mode: In this mode, using ThurayaIP Protractor and Compass, and referencing the Pointing Screen for indications of signal strength, you manipulate the Modem antenna to get the optimum Thuraya Satellite signal strength for your network connection. Pointing is required during Modem set-up or if the Modem has been moved from its previous location.
Index address ...............14, 22, 40, 48, 49 Administrative Access .............. 23 antenna ... ii, iv, v, 6, 7, 11, 12, 16, 18, 20, 27, 28, 29, 33, 34, 47, 49 APN ........................... 21, 22, 45, 48 ARQ ............................................. 19 audio pointing indicator.......... 13 backlighting............................... 28 battery .. iii, 3, 9, 12, 13, 14, 20, 21, 31, 32, 35, 36, 46 battery door ............................ iii, 3 browser ..
