User's Manual

28 Hughes 9350 BGAN Terminal User Guide
T ROUBLE S HOOTING
Problem Possible Cause Possible Solution
Terminal will not turn on Power switch not on
No ignition sense
Check the power
switch is in the ON
position.
Check positive
voltage is applied to
the ignition sense pin
of the power
connector
Cannot insert USIM card
holder into terminal
USIM is not correctly seated in the SIM
slot
SIM incorrectly oriented
Ensure the USIM is
pressed firmly into the
SIM slot
Ensure the SIM is
oriented as shown in
the Install Guide
The BGAN LaunchPad or
web MMI will not
connect to the terminal
No interface connection between the
terminal and computer
Your computer is configured with a
static IP address in the wrong subnet.
Ensure there is a
WLAN or Ethernet
connection between
the terminal and
computer, see User
Guide
Check the IP
configuration settings
on your computer.
Enable DHCP or use a
static IP address in
the same subnet as
the UT
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN
device does not match the MSN
programmed into the terminal
Ensure the
appropriate MSN is
programmed into the
ISDN device, see ISDN
Section of User Guide
Ensure the
appropriate MSN is
programmed into the
terminal, see ISDN
Section of User Guide