User's Manual

30 Hughes 9350 BGAN Terminal User Guide
T ROUBLE S HOOTING
Problem Possible Cause Possible Solution
Terminal will not turn on DC power adapter not connected
properly.
User disabled the Auto “On” Mode.
Check DC power adapter
connection points
Use LaunchPad or web MMI to
enable the Auto “On” Mode.
Cannot insert USIM card
holder into terminal
USIM is not correctly seated in the card
holder
Card holder incorrectly oriented
Ensure the USIM is pressed firmly
into the card holder
Ensure the card holder is
oriented as shown in First Time
Setup
The BGAN LaunchPad or
web MMI will not
connect to the terminal
No interface connection between the
terminal and computer
Static IP address has been setup in your
laptop and will not accept the terminal
DHCP address.
Ensure there is a WLAN or
Ethernet connection between
the terminal and computer, see
User Guide
Check the IP configuration
settings on your laptop
The BGAN LaunchPad
will not connect to the
terminal over the WLAN
interface
WLAN WEP is enabled on terminal and
the computer’s WLAN is not
programmed with the WEP keys
WLAN signal is not strong enough
Disable WEP, or use the same
WEP keys for both the terminal
and computer. For details,
review the User Guide
Locate the terminal and
computer closer together and
reduce any obstructions
between them.
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN
device does not match the MSN
programmed into the terminal
Ensure the appropriate MSN is
programmed into the ISDN
device, see ISDN Section of User
Guide
Ensure the appropriate MSN is
programmed into the terminal,
see ISDN Section of User Guide