User Manual

Hughes 9250 BGAN Terminal User's Guide 1.1 9
Problem Possible Cause Possible Solution
Terminal will not make
outgoing ISDN calls
The ISDN interface is turned off (Note
the interface turns off automatically
when the terminal is operating from
battery power, if no ISDN device is
detected within 5 minutes from power
on)
Terminal is still in antenna pointing mode
Enable the ISDN interface from
the BGAN LaunchPad, see
Hughes 9201 User Guide
Alternatively, turn the terminal
off, then turn it on and
immediately connect the ISDN
device
Exit antenna pointing
Terminal is connected to
the BGAN network, but
cannot obtain the
requested Quality of
Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If problem persists,
contact your service provider.
The Hughes 9250 only supports
128 Kbps streaming connections.
Terminal does not obtain
a GPS fix
Terminal’s location limits visibility of 4 or
more GPS satellites.
Move the vehicle / terminal to a
location where there are few
obstructions such as trees or tall
buildings, so that as much as
possible of the sky is visible.
You hear a continuous
beep from the terminal
when you connect an
ISDN device to the ISDN
port
The ISDN device is trying to draw too
much power from the satellite terminal’s
ISDN interface
The device you are connecting is not an
ISDN device. It might be an Ethernet
device that you are accidentally
connecting to the ISDN port.
Only connect an ISDN device
that draws less than 70mA of
current at 40V (equivalent
power 2.8W)
Make sure you connect only
ISDN devices to the ISDN port
None of the above
solutions resolve the
problem
Terminal may have a hardware or
software fault, and needs to be re-
booted.
Remove both the DC power
adapter and battery. Wait 30
seconds. Reconnect the DC
power adapter or the battery,
and turn on the terminal.
As the terminal powers up,
check the status of the LEDs, see
Satellite Terminal Boot Behavior
in the Hughes 9201 User Guide