User Manual

8 Hughes 9250 BGAN Terminal User's Guide 1.1
TROUBLE SHOOTING
Problem Possible Cause Possible Solution
Terminal will not turn on DC power adapter not connected
properly.
User disabled the Auto “On” Mode.
Connect the DC power adapter
Press the power button for 2
seconds to power up the
terminal. Use LaunchPad to
enable the Auto “On” Mode.
Battery does not charge Battery is defective (battery LED is
flashing red)
Battery temperature is outside charging
range
Replace battery
Battery will only be charged at
temperatures between 0°C and
45°C.
Cannot insert battery
into terminal
Battery incorrectly oriented Ensure the battery is oriented as
shown in First Time Setup
Cannot insert USIM card
holder into terminal
USIM is not correctly seated in the card
holder
Card holder incorrectly oriented
Ensure the USIM is pressed firmly
into the card holder
Ensure the card holder is
oriented as shown in First Time
Setup
The BGAN LaunchPad
will not connect to the
terminal
No interface connection between the
terminal and computer
Ensure there is a WLAN or
Ethernet connection between
the terminal and computer, see
Hughes 9201 User Guide
The BGAN LaunchPad
will not connect to the
terminal over the WLAN
interface
WLAN WEP is enabled on terminal and
the computer’s WLAN is not
programmed with the WEP keys
WLAN signal is not strong enough
Disable WEP, or use the same
WEP keys for both the terminal
and computer. For details, go to
Hughes 9201 User Guide
Locate the terminal and
computer to reduce any
obstructions between them, and
locate them closer together.
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN
device does not match the MSN
programmed into the terminal
Ensure the appropriate MSN is
programmed into the ISDN
device, see Hughes 9201 User
Guide
Ensure the appropriate MSN is
programmed into the terminal,
see Hughes 9201 User Guide