User's Manual

40
 Troubleshooting
Revision 0.2
Problem
Possible Cause
Possible Solution
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN device
does not match the MSN programmed into the
terminal
Ensure the appropriate
MSN is programmed into
the ISDN device, see
User Guide
Ensure the appropriate
MSN is programmed into
the terminal, see ISDN
Section of User Guide
Terminal will not make
outgoing ISDN calls
ISDN power sourcing is turned off
Terminal is not Registered with the Network.
Enable the ISDN power
sourcing from the BGAN
LaunchPad or ISDN web
UI page (unless the ISDN
device has a separate
power source).
Check the Properties page
in web UI to make sure
the unit is CS attached.
Terminal is connected to the
BGAN network, but cannot
obtain the requested Quality
of Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If problem
persists, contact your
service provider.
The Inmarsat Network
only supports 256K for
Class 1 terminals and only
128K connections for
Class 2 UT‘s
Terminal does not obtain a
GPS fix
Terminal‘s location limits visibility of 3 or more
GPS satellites.
Move the terminal to a
location where there are
few obstructions such as
trees or tall buildings, so
that as much as possible
of the sky is visible.