User's Manual
Thuraya Orion IP User Guide 29
Number and
Description
Cause
Solution
20 Network connection
failure – Too many
failures to activate PDP
context. Power down
and try again.
Too many failed
attempts (4) to
connect to the
Network.
This failure may occur because
of a weak signal due to
obstructions or geographic
position (such as extreme
latitude or longitude). Contact
your Service Provider to verify
coverage for your location.
21 Network connection
failure - Network
assigned an invalid IP
address. Power down
and try again.
Assignment of an
invalid IP address
by the network
during
connection.
Power down the Thuraya Orion
IP and try again. If the problem
continues, contact your Service
Provider. The Service Provider
should verify that you have the
correct network settings.
22 Network connection
failure – No response
from network. Power
down and try again.
Network
connection
failure due to lack
of a response
from the network.
Power down the Thuraya Orion
IP and try again. If the problem
continues, contact your Service
Provider.
23 Network connection
failure – Protocol error
received from network.
Power down and try
again.
Network
connection
failure due to a
protocol error.
Power down the Thuraya Orion
IP and try again. If the problem
continues, contact your Service
Provider.
24 Network connection
failure – GPRS stack
could not attach to
MUX interface. Power
down and try again.
Internal software
error.
Power down the Thuraya Orion
IP and try again. If the problem
continues, contact your Service
Provider.
25 Network connection
failure - GPRS stack
could not detach from
MUX interface. Power
down and try again.
Internal software
error.
Power down the Thuraya Orion
IP and try again. If the problem
continues, contact your Service
Provider.
26 SIM card error - IMSI
field is longer than 8
bytes and is invalid.
Please contact your
Service Provider.
SIM card may
have been
programmed
incorrectly.
SIM card was incorrectly
programmed. The SIM card
must be replaced by another
from your Service Provider.
27 GPRS software
Internal software
Power down the Thuraya Orion