User's Manual

38 Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev A
Number and
Description
Cause Solution
connection…
120 No network
connection - User initiated
PDP deactivation.
The Modem was
powered down while
connected to the
network.
You will generally not see this code. In
order for you to deactivate the PDP,
you must power down the terminal. If
the problem continues, contact your
Service Provider.
121 Network connection
failure - Missing or invalid
APN. Please provide
correct information and try
again.
Network connection
failure because the
APN is missing or
invalid.
Contact your Service Provider to get
the correct network settings.
122 Network connection
failure - Rejected by GGSN.
Please re-enter User
ID/Password and try again.
Network connection
failure due to
rejection by the
GGSN.
Verify that your Service Provider User
ID and password are correctly set on
the Network Settings screen. If they
are correct and the problem
continues, contact your SP.
123 Network connection
failure - Requested QoS
rejected by network. Please
modify parameters and try
again.
Network connection
failure because the
requested QoS was
rejected by the
Network.
Modify the QoS settings and try again.
If the problem continues, set all QoS
settings to the default values and try
again. If the problem continues with
the default values, contact your
Service Provider.
124 Network connection
failure - Invalid transaction
id. Reacquiring
connection…
Network connection
failure due to invalid
transaction ID.
If the problem continues, contact your
Service Provider.
125 Network connection
failure – Unknown Session
Manager error. Reacquiring
connection…
Network connection
failure due to
unknown session
manager error.
If the problem continues, contact your
Service Provider.
126 Network access
blocked - Thuraya IP+
will
attempt to reacquire
connection.
Network connection
failure because
network access is
blocked.
Network access is blocked. The
network will send the Modem a timer
value, and the Modem will attempt to
connect again when the timer is
complete. If the problem continues,
contact your Service Provider.
127 Network access
blocked – Radio priority is
less than threshold.
Thuraya IP+
will attempt to
Network access is
blocked due to the
user’s priority.
You are blocked from Network
access due to your network priority. If
the problem continues, contact your
Service Provider.