User's Manual

Thuraya IP+ Satellite Modem User Guide 35
3500799-0001 rev A
Number and
Description
Cause Solution
message subscription
failure. Please contact your
Service Provider.
contact your Service Provider.
28 Terminal Equipment has
been disconnected from the
Mobile Terminal. Please
establish the connection
The connection
between Terminal
Equipment and
Mobile Terminal has
been removed, or
The interface cable
between Terminal
Equipment and
Mobile Terminal is
not plugged in
properly.
Remove and reinsert the interface
cable from both the PC and the
Thuraya IP+. When done reboot the
Thuraya IP+.
29 Network access blocked
– GPS fix is too old. Power
down and try again.
Thuraya IP+
will attempt to
reacquire connection after
receiving a new GPS fix.
The GPS fix is invalid
or Thuraya IP+ is
unable to obtain the
valid GPS fix.
Verify that the Modem has an open
view of the sky to get a GPS fix.
If the problem continues, contact your
Service Provider.
30 Network service is not
available – Invalid position
for selected LAI. Please
power down and contact
your Service Provider.
Network connection
failure due to invalid
position.
If the problem continues, contact your
Service Provider.
41 Your PC is opening large
numbers of TCP connections
(may be a virus generating
connections). The Thuraya
IP+
terminal is running out of
resources.
Applications (and
possibly viruses) on
your PC are
generating excessive
Internet connections.
Check your PC for applications that
may open large numbers of
connections and disable these
applications.
If the problem continues, contact your
Service Provider.
42 TCP connection
resources are depleted due
to your PC opening
excessive connections. You
must restart your terminal
to regain service to the
network.
Excessive TCP
connections by the
PC have consumed
all available
connection resources
in the terminal. The
terminal cannot
recover from this
error.
Clean up PC applications that are
consuming excessive TCP
connections. Power down Thuraya
IP+
and try again. If the problem
continues, contact your Service
Provider.
101 This user was detached
by the network. Trying to
Connection broken
by the Network.
Power down Thuraya IP+ and try
again. If the problem continues,